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Hampton Inn & Suites Ephrata - Mountain Springs

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Hampton Inn & Suites Ephrata - Mountain Springs
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646 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn & Suites Ephrata - Mountain Springs
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Showing 640: English reviews
Burlington, New Jersey
Reviewed 1 June 2016

The hotel was amazing the rooms were very clean the staff was very friendly we enjoyed our stay there we will deffently stay there again and we will tell everyone about the hotel and there employees was amazing

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Helpful?
Thank stevenaL3133RH
Diana B, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review

Anyone who uses "amazing" twice in a review is an instant friend. :) Thank you so much for the short & sweet review! We are looking forward to your next visit to Lancaster County.

Gaithersburg, MD, United States
Reviewed 31 May 2016

We selected the hotel because it was centrally located for the places we wanted to visit in the Lancaster area. We received a warm welcome and went to a very spacious king room. Tom the rest of the staff was very friendly. The breakfast was a little better than that provided by some other hotels and it was included. If...

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Thank Shelley L
Diana B, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review

Thank you for calling us a good choice for Lancaster County - with 100 hotels and counting, we are honored that you would choose to come back! Tom is a gem and we are certainly blessed to have him on our Team. We hope to see you again on you next visit to Amish Country.

United States
Reviewed 30 May 2016 via mobile

Less than 2 hours from home, but another world. We felt like family at this hotel. Tom at the front desk was very engaging with all of the guests. All of the staff did a great job keeping things neat and clean. We enjoyed relaxing in the pool during the day and hotel was centrally located to what we wanted...

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Helpful?
Thank Janice F
Diana B, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review

Hooray for long weekends! To hear that you felt like "family" is the best compliment ever. As a home away from home, we strive to make our Guests feel as comfortable as they can, and we are happy we achieved that. Tom is certainly an asset to our Team, and we appreciate that you took time to recognize him and...

Finksburg, Maryland
Reviewed 24 May 2016

The hotel staff was very friendly and fast.. The hotel was very clean.. The staff made you feel very comfortable and was very accommodating. The hotel kept the coffee fresh, cookies fresh, and the lobby clean. They were ready to meet any need of mine and my co-workers

Review collected in partnership with Hampton
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Helpful?
Thank terigeppi610
Diana B, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review

Thanks for the great review and the high recommendation! Fresh coffee and cookies gets 'em every time :) We appreciate your kind words and hope to see you on a future visit to Amish Country!

Crofton, United States
Reviewed 23 May 2016

Hampton Inns are always good, but a few stand out. This one is number 1! This property is attractive and well-maintained. The staff is really what makes this place stand out! You couldn't be warmly welcomed at a well run B&B. We will definitely be back!

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Thank Jack W
Diana B, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review

You had us at "gem" :) Thanks for calling us #1! We are proud to be ranked in the top of the Hampton Brand every year since opening. We agree it's the "staff" not the "stuff" (although we must admit our "stuff" is pretty great too). So happy you will definitely be back -we look forward to providing you with...

ny, ny
Reviewed 18 May 2016

Whenever my family is in the area we always stay in this hotel. We tried other hotels around Lancaster, but were never as happy as with hotel for its employees hospitality, cleanliness, great breakfast and just an overall happy feeling we always get when we enter that property. Definitely recommend. Best hotel in the area!!!

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Helpful?
Thank alice4
Diana B, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review

We love our loyal Guests! Thanks for calling us the best hotel in the area; that's a huge compliment coming from a frequent traveler. We get a happy feeling when we come to work too :) We look forward to seeing you again on your next visit!

Wilkes-Barre, Pennsylvania
Reviewed 18 May 2016

Great, family friendly hotel! The staff does a fantastic job and very friendly! Hotel is situated on a hill in a quaint little town, the rooms were clean and the breakfast was great!. I would highly recommend this hotel.

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Thank Matt Z
Diana B, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review

We love everything you said right there. Every word. Especially "friendly" which you used twice :) Mission accomplished! Thanks for the excellent review, and the recommendation which will help future Guests.

Rochester, United States
Reviewed 14 May 2016

Hotel was very nice. Bed was comfortable. Thought it was pricey though and the TV was smaller than I would have expected (also remote was difficult to use). Staff were extremely helpful; they provided suggestions for dinner and printed us detailed directions to get there.

Review collected in partnership with Hampton
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Helpful?
Thank Joanne G
Diana B, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review

We are glad to see you had no problems! You will be happy to hear that we are looking into getting our rooms renovated, and new TV's are part of the package. We are pleased our staff made an impression on you; we have a Dining Guide of places we recommend because we have been there and tried the food...

Ephrata, PA, United States
Reviewed 11 May 2016

Very pleasant staff who always had a friendly hello, clean room, good breakfast with fresh fruit in addition to the other regular breakfast goodies...especially liked the chocolate chip cookies in the lobby 24 hours a day along with coffee, tea.

Review collected in partnership with Hampton
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Helpful?
Thank Alice C
Diana B, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review

We love having all the comforts of home (including the Otis Spunkmeyer fresh baked cookies starting at 6pm every day- some say they're better than Mom's!) Thanks you for the kind words, and we hope to see you back on a future visit to Amish Country!

Mansfield, Ohio
Reviewed 8 May 2016

This would be a 5 if they had a whirlpool, but the indoor pool was average. The best thing about this hotel though was the staff was incredibly nice, both first and second shifts! The front staff girls always had a smile, were easy to talk to, and helpful. The laundry attendant placed a bag of fresh towels outside of...

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1Thank ohiogirlcm
Diana B, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review

We really want a whirlpool for that "5" bubble review :) but we'll take 4, especially since we appreciate that our staff was your favorite thing - it's ours too! They love what they do and we are glad you noticed. Our view of charming downtown Ephrata & the valley beyond is so popular, the local TV channel WGAL put...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Restaurant
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience small-town hospitality in charming Ephrata, PA - just minutes from Amish farmlands. We are an award winning hotel in Northern Lancaster County, ranked in the Top 5% of the Hampton Brand since opening. 100% nonsmoking hotel with min-fridge & microwave in every room. Our free hot breakfast served 6-10am daily is the perfect start to your day with eggs, make your own waffles (with toppings!) oatmeal, cereal, yogurts and fresh fruit, and much more. We are on a hill overlooking downtown Ephrata, and we get lots of compliments on the view and our quaint location. Come and see why we are ranked in the Top Ten on TripAdvisor in Lancaster County out of 99+ hotels! ... more   less 

Additional Information about Hampton Inn & Suites Ephrata - Mountain Springs

Address: 380 E Main St, Ephrata, PA 17522-2535
Region: United States > Pennsylvania > Lancaster County > Ephrata
Price Range: ₹ 8,089 - ₹ 11,833 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Ephrata - Mountain Springs 2.5*
Number of rooms: 72
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Also Known As:
Hampton Inn & Suites Ephrata Hotel Ephrata
Hampton Inn And Suites Ephrata
Hampton Inn Ephrata
Ephrata Hampton Inn
Hampton Inn Hotel Ephrata
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites Ephrata - Mountain Springs staff and other travellers.
4 questions
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Gurnee, Illinois
8 months ago
Johnstown, Pennslyvania
4 months ago
Long Island, NY
over a year ago

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Questions? Get answers from Hampton Inn & Suites Ephrata - Mountain Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good hotel, customer service sucks.”
 of 5 bubbles Megan415, 13 Feb 2017 | Read review
“There are several public computers in the breakfast area, but I doubt there is a separate business center.”
 of 5 bubbles PastaFaN350, 29 Oct 2016 | Read review
“don't go to the local Applebbees's=worst ever”
 of 5 bubbles marilynf918, 4 Oct 2016 | Read review
“We were next to the elevator shaft and it was still silent. No noises from anywhere and the hotel was full.”
 of 5 bubbles LTraveler690, 24 Jul 2016 | Read review
“Ask to view the city. You'll also be looking over an Applebees.”
 of 5 bubbles DorothyD240, 16 Jun 2016 | Read review
5 of 5