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Nichols Village Hotel & Spa

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349 Reviews from our TripAdvisor Community

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There are newer reviews for Nichols Village Hotel & Spa
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Showing 347: English reviews
Kingston, Pennsylvania
Reviewed 31 March 2014

I am recently engaged. My fiancée attended a wedding at Nichols Village years ago and remembered really enjoying himself. We scheduled an appointment to tour the grounds for our wedding this past Saturday March 22, 2014 at 12:30. We were coming from a half hour away, knowing that we left early but we hit unexpected traffic on 81 near Dickson...

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Helpful?
1Thank Melissa M
Robert12084, General Manager at Nichols Village Hotel & Spa, responded to this review

I would like to apologize the way in which your last appointment was handled. There is no excuse. I can only say that we were between the former Director of Catering leaving and before the New person started. Appointments should not be made at half hour intervals especially for a wedding . I can understand your frustration and hope where...

Napanee, Canada
Reviewed 14 March 2014

My wife and I were returning to Canada and our daughter suggested we try "hotwire" to book a room. She said the hotels are good and the prices are right. I decided to try it. We got Nichols Village Hotel. Our family had stayed there about 30 years ago but I vaguely remember it is being a pretty "posh place"....

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1Thank PJ M
Robert12084, General Manager at Nichols Village Hotel & Spa, responded to this review

Thank you for your stay with us. We have quite a few guests from Canada. It is true we just moved the breakfast to a new room. There is a TV in the room now and it is fully setup now. Your one comment about twin beds has me puzzled. We do not any twin beds in the entire hotel....

Gaithersburg, Maryland
Reviewed 25 February 2014

The food was "Trash on a Plate" the rooms were dirty and bed were sliding! The management was passing the buck! The tubs were dirty, mold and mildew smell in the rooms! The management wouldn't even respond to our complaints, it is now Feb and we stayed in January, General manager wont return my calls.

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5Thank mellowbaby Y
Reviewed 21 February 2014 via mobile

We stayed here for 1 night when our oldest son did an overnight visit at Keystone College. Management at this hotel is extremely poor. It took asking 3 different employees, that gave 3 different answers, where their continental breakfast was and when we finally found it, it was pretty gross. There was more garbage surrounding the dumpsters than actually inside...

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2Thank Bh5539
Philadelphia, Pennsylvania
Reviewed 15 February 2014

The room was very dusty and had dirt on the tops of each picture frame and the base boards. As well as behind the bed. Their were trash from prior guest. The garden spa whirlpool ceiling paint was peeling and showed black mildew. It took several phone calls to have the hotel release their hind on my credit card After...

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Thank justiceP43
Robert12084, General Manager at Nichols Village Hotel & Spa, responded to this review

I am sorry You did not enjoy your stay .I do not recall getting a message to call you. Sometimes it takes awhile to get an authorization cancelled. It is not just something the hotel can do on its own. We must contact the clients bank to get them to release itand each bank has their own procedures. The Spa...

Fairport, New York
Reviewed 6 January 2014

This was a perfect location for a midway point for friends to meet. It was great to be able to walk to the spa and restaurant. The spa was amazing and we loved every minute. We were disappointed in the pool. We planned on spending some time swimming and lounging by the pool. The pool was completely green could not...

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1Thank Mary Beth L
Robert12084, General Manager at Nichols Village Hotel & Spa, responded to this review

Tank you so much for taking the time to write your review .I am glad the you and you friends enjoyed the Spa and found the staff friendly. We are putting this years budget together and including upgrading the mattresses. We have just painted the pool bottom ,and are adjusting the water due very hard water in our area.

Reviewed 23 December 2013

The good: Friendly staff, nice property, decent breakfast. The Bad: Rooms are a bit dated, shower not all that clear, beds are horrible. Been coming here for year on business, but it seems they are just not keeping up with the place. The bed was horrible, felt every spring in it.

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Helpful?
Thank jkontop
Robert12084, General Manager at Nichols Village Hotel & Spa, responded to this review

Thank you for staying with us. I am always glad to here from our guests. Thank you for mentioning the staff they are very happy when guest make an effort to recognize them. I am sorry that you found some aspects of the room not to your liking. We are working to get new bedding in this year

Scranton, Pennsylvania
Reviewed 15 December 2013

If I could give a 6 star to Nichols Village Hotel I would. We went there for an evening stay for our 50th Anniversary and people all made us very welcome. They went over and beyond our expectations. We would recommend this Hotel and Spa to anyone. The whirlpool bath/shower is great to relax in and I would suggest you...

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1Thank William M
Robert12084, General Manager at Nichols Village Hotel & Spa, responded to this review

I really appreciate that you took the time to write your review. Thank you for mentioning the staff. They try real hard to make the guest feel at home . If you are planning to visit us in the future please give me a call so I can meet you.

Rochester, New York, Usa
Reviewed 9 December 2013

Just had a stressful thanksgiving gatherings with the family. This hotel room was roomy. The hotel provides a good rate, has a nice swimming pool and exercise room. The breakfast was really good. The location was excellent. Just off of I-81 and end of the PA turnspike. One small problem, it was a little difficult to modify the temperature of...

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Thank M00se1976
Robert12084, General Manager at Nichols Village Hotel & Spa, responded to this review

I am glad you decided to stay with us during the holiday. They can be stressful when everyone gets together. I am happy you found a little bit of solace during your stay

Quebec, Canada
Reviewed 9 December 2013

First of all, I purchased through Hotwire, and thought I booked the wrong hotel after seeing the Trip Advisor reviews. We were on a road trip, and only stopping for the night, and were greeted by a very pleasant front desk clerk who attended to us with great hospitality and professionalism. The hotel is in a very convenient location, especially...

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1Thank candj39
Robert12084, General Manager at Nichols Village Hotel & Spa, responded to this review

Thank you for taking the time to write your review .I am glad you enjoyed your stay with us.AS you know different guest have different needs and expectations. Thanks for noticing the aroma .I will tell you a secret we have a scent machine that changes each month depending on the season and the holiday. It is somewhat new in...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Our beautifully renovated boutique-style hotel, nestled in the foothills between the Endless and Pocono Mountains just outside the city of Scranton, is off Exit 194 on Interstate 81 and Exit 131 of the PA Turnpike. An exquisite blend of modern luxury and established service delivery, our award-winning staff adds a personal touch to our hospitality. Our stylishly appointed guestrooms feature a fresh modern look amidst the charm of our campus footprint. Our unique design offers something for everyone, with a variety of room types and features to suit your style and preference. ... more   less 

Additional Information about Nichols Village Hotel & Spa

Address: 1101 Northern Blvd, Clarks Summit, PA 18411-2221
Region: United States > Pennsylvania > Clarks Summit
Price Range: ₹ 4,084 - ₹ 7,585 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Nichols Village Hotel & Spa 3*
Number of rooms: 116
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Also Known As:
Nichols Village Hotel And Spa, Scranton Pa
Hotel At Nichols Village
Motel At Nichols Village
Inn Nichols Village
Nichols Village Inn
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Questions & Answers

Here's what travellers have asked, with answers from Nichols Village Hotel & Spa staff and other travellers.
3 questions
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Questions? Get answers from Nichols Village Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room in the back is better, more quiet, and closer to the pool area, also because the parking wraps around.”
Z3125POjoes, 9 Apr 2017 | Read review
“Ask for more than one option, when selecting a room!”
canadian040258, 21 Feb 2017 | Read review
“Rooms in back building were larger and quieter than the main building”
petermL8061XA, 10 Jan 2017 | Read review
“I bid on 3*** hotel in Scranton North. AVOID AVOID”
denthygienestudent, 1 Sep 2016 | Read review
“Do NOT stay here. There are several other places in the immediate vicinity that I'm sure are better managed and nicer.”
ValerieS154, 21 Aug 2016 | Read review
5 of 5