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Sleep Inn & Suites

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185 Reviews from our TripAdvisor Community

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Showing 181: English reviews
Washington DC, District of Columbia
Level Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 week ago

This is a basic place, and it met all the basics for me. My first floor room was clean and quiet, everything worked, breakfast was a standard buffet, not much selection, but it was stocked, and the hot foods were hot. It was a slow night--it seemed to be at least half empty--so that may have helped. My double queen... More 

Helpful?
Thank hillretiree
Freddy S, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sleep Inn... More 

Jacksonville, Florida
Level Contributor
76 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 3 weeks ago

We stayed a total of 6 nights and this was our second time staying. The previous visit was 2 years ago. Our double room was clean but the hallways could have used a vacuuming in corners, they were very dusty. Beds were very comfortable but the pillows could use replacing, they were very lumpy and thin. Breakfast was nothing to... More 

Helpful?
Thank Debbie B
Freddy S, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Dear Debbie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. The above issues mentioned, encountered by you during... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2016

My colleague found what was -WITHOUT A SHRED OF DOUBT- a live BED BUG in his room. Where there is one bug, there are ALWAYS more. So we photographed and captured it and gave it to the front desk staff. We had all been working in his room the evening before and therefore we all checked out immediately, putting our... More 

Helpful?
1 Thank Follow_That_Passport
Freddy S, Manager at Sleep Inn & Suites, responded to this review

We're sorry that your stay was unsatisfying. Your group is making these reviews to make our hotel look bad, because all of you want is a refund. Corporate shouldn't have given you a refund because your room had nothing to do with this issue. As far as the Bug issue, your colleague showed us a picture stating that he took... More 

Philadelphia, Pennsylvania
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 October 2016

This was one of the few hotels in the area that could accommodate 6 people in one room. There were two double beds and a pull out couch. We were there for the Pa Derby at Parx Racetrack. The room wasn't huge, but it was big enough for 6 adults. They also offered a free continental breakfast. This was our... More 

Helpful?
Thank edmo33
Freddy S, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, More 

Long Island, NY
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 27 September 2016

This is far and away the most terrible experience I’ve ever had at a hotel. Checked in on 9/17/16 on a weekend business trip, woman at the front desk was pleasant. On the morning of 9/18/16, I found a bedbug on my pillow. I went to get my phone to take a picture of the bug and it was gone.... More 

Helpful?
3 Thank FunBass
Freddy S, General Manager at Sleep Inn & Suites, responded to this review

I really did not want to respond to this review publicly but you have left me no choice but to respond in this manner. For the last and final time "It was not your room that allegedly had the problem". One of your friends in your party in a different room allegedly had the problem and immediately we took the... More 

New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 September 2016 via mobile

So I booked two separate rooms here for a one night stay after taking my family to sesame place. First off, the location is great. It's about a 14 minute drive from sesame place which is an amazing park for kids. There are many food options nearby, we ate at Chilis for dinner which is about a 5 minute drive... More 

Helpful?
Thank ChrisH1221
Freddy S, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, More 

Level Contributor
10 reviews
5 hotel reviews
Reviewed 9 September 2016

Management was able to accommodate our group at the last minute when we had to change hotels due to a bed bug situation at another Choice Hotel ( Quality Inn) Location: near establishments in Bensalem, near Parx Casino, a few miles from Sesame place Overall appearance: well maintained, bright lights, clean, seem secured parking lot Room: nice, comfy, clean, basic,... More 

Helpful?
Thank Obex511
Freddy S, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, More 

Tonawanda, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 September 2016

The place has seen better days. The room was nice but the carpets in the hallways are pretty rough and the elevator makes noises that were enough to make me uneasy using it (but I did, repeatedly). The staff was extremely courteous and the continental breakfast surpassed my expectations. If you’re looking for a reasonably priced place to stay it... More 

Helpful?
Thank edleader
Freddy S, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, More 

Arlington, Virginia
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 August 2016

The very definition of you get what you pay for. I'm not sure why Bensalem hotels are so expensive (the casino maybe?), but this is one of the cheaper ones. Its not awful by any means, its just nothing special. Room was clean and bed was comfyish. Its not what I would suggest as a getaway spot - but if... More 

Helpful?
Thank phillyinva
Freddy S, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, More 

Port Matilda, Pennsylvania
Level Contributor
18 reviews
4 hotel reviews
Reviewed 27 August 2016

Check in went smooth, staff was nice. Carpet in was room was not vacuumed, there was noticeable dirt and plastic from previous guests. Clock radio was broken. Black goo perhaps mold under tub spout. Shower diverter valve only sent 75% of water to shower head. Refrigerator was marginal, tiny freezer compartment did not refreeze my cooler bag as the dozen... More 

Helpful?
Thank tomdrum7
Freddy S, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Sleep Inn & Suites

Address: 3427 Street Rd, Bensalem, PA 19020-1547
Region: United States > Pennsylvania > Bucks County > Bensalem
Price Range: ₹ 4,705 - ₹ 6,955 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Sleep Inn & Suites 2*
Number of rooms: 64
Reservation Options:
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Also Known As:
Sleep Inn , Inn And Suites
Sleep Inn Hotel Bensalem
Sleep Inn Bensalem
Bensalem Sleep Inn
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Questions & Answers

Here's what travellers have asked, with answers from Sleep Inn & Suites staff and other travellers.
5 questions
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Questions? Get answers from Sleep Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The walls are paper thin - I heard every word of the TV next door”
 of 5 bubbles Follow_That_Passport, 20 Oct 2016 | Read review
“We had a double with two queen beds in it. They were comfortable but they didn’t leave much extra space in the room.”
 of 5 bubbles edleader, 6 Sep 2016 | Read review
“The service was exceptional especially at the front desk. In particular Sean and Mike. Unbelievable professionalism!”
 of 5 bubbles kathleens444, 3 Jun 2016 | Read review
“I preferred the rooms that faced the back of the hotel.”
 of 5 bubbles mrjack1a, 2 Jun 2016 | Read review
“Don't stay here!!!”
 of 5 bubbles heathersY2968QE, 14 Dec 2015 | Read review
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