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I was incredibly disappointed from the moment I walked into this hotel. I'm traveling for business and needed to request a let check-out. The Radisson down the road allowed me to stay until 3pm 3 weeks ago, but I was told here that check-out is...More
1 Thank Jenniferthirtysix
Response from Manager_11525, General Manager at Extended Stay America - Philadelphia - BensalemResponded 3 August 2015
I appreciate you bringing your experience to our attention. Please accept our most sincere apologies that your stay did not meet our company’s high standards. In response to your feedback, we will work to make sure we are clearly communicating our amenities during guest arrivals...More
My boyfriend and I booked this on shirt notice for the weekend of the 4th. It was very convenient to the Parx casino, and near lots of dining and shopping options. Parx is across the road, and walkable although we drove due to weather.
Thank Mithril T
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - BensalemResponded 23 July 2015
I appreciate you taking the time to write a review of your stay with us. I am glad to read that you were pleased with the cleanliness of your room and the area in general. Thank you again for sharing your experience with us. We...More
All the staff are friendly and very helpful. Very accessible to good restaurants and stores. The grounds around the building are very well maintained and attractive. A downfall is there was no trash container out front, I suppose to keep smokers further away from entrance....More
Thank Harold D
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - BensalemResponded 22 July 2015
I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the maintenance of our facility and our friendly staff. Thank you again for your kind words. The staff and I would...More
Good: Room was clean, spacious, full kitchen is a great plus. Nice guest laundry room with multiple washers and dryers. Elevators were very quick.
Bad: Breakfast was taken down early. Wouldn't put out any more coffee at 9 am because they couldn't have leftovers. No...More
Response from Manager_11525, General Manager at Extended Stay America - Philadelphia - BensalemResponded 13 July 2015
Thank you for providing us with details about your stay. I sincerely apologize for the cleanliness and service issues you experienced. To uphold our company’s high standards, I will be making sure rooms are properly stocked prior to guest arrivals as well as working with...More
When we got there, the floors in the bathroom and kitchen area left foot prints when you walked on them. When I called the front desk, they said it was because of the cleaning agent they use. The front desk person said she would come...More
Response from Manager_11525, General Manager at Extended Stay America - Philadelphia - BensalemResponded 1 July 2015
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our amenities were not explained during check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon...More
US$ 89 - US$ 126 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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