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Extended Stay America - Philadelphia - Bensalem

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Extended Stay America - Philadelphia - Bensalem
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136 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Philadelphia - Bensalem
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Showing 135: English reviews
Brooklyn, New York
Reviewed 10 July 2015 via mobile

My boyfriend and I booked this on shirt notice for the weekend of the 4th. It was very convenient to the Parx casino, and near lots of dining and shopping options. Parx is across the road, and walkable although we drove due to weather. The room was clean and pretty large. AC worked well, and since we had an end...

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Helpful?
Thank Mithril T
Manager_11525, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I appreciate you taking the time to write a review of your stay with us. I am glad to read that you were pleased with the cleanliness of your room and the area in general. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Belle River, Canada
Reviewed 9 July 2015

All the staff are friendly and very helpful. Very accessible to good restaurants and stores. The grounds around the building are very well maintained and attractive. A downfall is there was no trash container out front, I suppose to keep smokers further away from entrance. Grab and go breakfast is quick and easy.

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Helpful?
Thank Harold D
Manager_11525, Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Hi Harold, I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the maintenance of our facility and our friendly staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Mount Pleasant, Pennsylvania
Reviewed 28 June 2015 via mobile

Good: Room was clean, spacious, full kitchen is a great plus. Nice guest laundry room with multiple washers and dryers. Elevators were very quick. Bad: Breakfast was taken down early. Wouldn't put out any more coffee at 9 am because they couldn't have leftovers. No toilet tissue in room on arrival. Smelly and hot in common areas. I would not...

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Helpful?
Thank Camille811
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize for the cleanliness and service issues you experienced. To uphold our company’s high standards, I will be making sure rooms are properly stocked prior to guest arrivals as well as working with our front desk staff on improving our breakfast procedures. We continually work to improve our...

Oakland, California
Reviewed 10 June 2015

When we got there, the floors in the bathroom and kitchen area left foot prints when you walked on them. When I called the front desk, they said it was because of the cleaning agent they use. The front desk person said she would come up and rinse it further. After dinner, we came back and it was, indeed, better,...

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Helpful?
Thank dschempp
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our amenities were not explained during check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep dishes in guest rooms, these...

Reviewed 8 June 2015 via mobile

Good price ($69 per night) for a quick 2 day solo stay to sightsee and visit Parx casino and racetrack for the Belmont Stakes. Very convenient, just across the street about 1 mile from the casino and track. Plenty of restaurants in immediate area. Nice having a kitchenette and I did not mind not having the room cleaned since I...

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Helpful?
Thank Birthday911
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for taking the time to write a review of our hotel. It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I am glad to read that you were pleased with our clean rooms and felt safe during your stay. The staff and I would like to thank you...

Brooklyn, New York
Reviewed 28 May 2015

Went there for memorial day weekend with my husband. I stayed at this location because they are pet friendly which is a plus. the Location was across from the Parx casino which is great, so you really dont have to take your car. The downfall is, no pool, no benches to sit outside, no chairs, Nothing ! maid service does...

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Helpful?
Thank Havie1818
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that our linens and our amenities were not to your satisfaction. In response to your feedback, I will make sure our linens are thoroughly inspected before they are placed in guest rooms. Our team is committed to satisfying our guests, so we are very thankful for your feedback....

Washington DC, District of Columbia
Reviewed 7 May 2015

Pleasant staff that we laughed with. Conveniently located. VERY welcoming to our Rottweiler. I did read other reviews, so I knew to go to the front desk to ask for a coffee pot and coffee. They have signage by the bed, but it is a tad on the vague side and not in the kitchen. Just go to the front...

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Helpful?
Thank Ann H
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our staff and accommodations. The loud noise you are referring to was our washing machine that was off balance. We have fixed the problem since you stayed with us. Thank you again for sharing your experience with us....

Bensalem, Pennsylvania
Reviewed 29 March 2015

I have never experienced a complete lack of regard to customer satisfaction until now! Extended Stay Americia claims they clean each room weekly and they do...WEAKLY ! I arrived after My weekly cleaning to find the bed a only made up, not linins changed , NO BATHROOM CLEANING, only towels changed and no one ran a vacume . I wish...

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Helpful?
Thank Greg M
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding housekeeping is truly unacceptable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken to all of our housekeepers and reviewed our cleanliness standards with them to ensure your experience...

Reviewed 16 March 2015 via mobile

So I stayed here not once but twice never again. I remember grabbing breakfast with my husband and one of the staff members just kept staring at us the whole times is if we weren't allowed to take anything . And we had a late check out the manager and her staff tried throwing out me and my family she...

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Helpful?
Thank darice12685
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for your recent review of your stay. The service situation you described is unacceptable, and I sincerely apologize for your inconvenience. Your comments were reviewed by our staff, and I will make sure the customer service you recieved will not happen again. I really appreciate your bringing this to our attention. I invite you to contact me, at...

Branchburg, New Jersey
Reviewed 17 February 2015

Thought it was a little odd that for a hotel that has a kitchen in their rooms, no utensils, plates/bowls, or even a coffee pot were provided. These items were supposed to be requested at the front desk. But at the end of a long night, the last thing I wanted to do was have to deal with the front...

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Helpful?
Thank AnnabelleG123
Manager_11525, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that our hotel did not meet your expectations. In response to your feedback, I will pass along your concerns to the rest of the team. I would like you to know that we removed the dishes to make it more convenient for our guests by letting...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Philadelphia - Bensalem

Address: 3216 Tillman Dr, Bensalem, PA 19020-2027
Region: United States > Pennsylvania > Bucks County > Bensalem
Price Range: ₹ 5,211 - ₹ 8,207 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Bensalem 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stay Bensalem
Bensalem Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Philadelphia - Bensalem staff and other travellers.
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Questions? Get answers from Extended Stay America - Philadelphia - Bensalem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Anew staff is needed. Janae should be disciplined for lyng”
 of 5 bubbles brendalR3695EO, 23 Mar 2017 | Read review
“Directly across from the casino with clean rooms that are sunny and bright.”
 of 5 bubbles 351marvinw, 15 Mar 2017 | Read review
“Cooking facility, long term stay”
 of 5 bubbles 282allenl, 29 Oct 2016 | Read review
“Just very relaxing being on the third floor.”
 of 5 bubbles alexkT3451EF, 26 Oct 2016 | Read review
“go elsewhere”
 of 5 bubbles barbaradetz, 1 Oct 2016 | Read review
5 of 5