The remodeled Holiday Inn Portland- I-5 S (Wilsonville) is the only full-service hotel in Wilsonville, Oregon. It is located off of freeway I-5, between downtown Portland (14 miles) and Woodburn Premium Outlets (15 miles), convenient for accessing business areas of Lake Oswego, Tigard, Sherwood, Tualatin, Aurora, and Canby. It is an ideal choice for business near corporations such as Mentor Graphics / Siemens, Sysco, Kroger, Coca-Cola, Raytheon / Rockwell Collins, Campbells, TE Connectivity, SSI, 3-D Systems, Foodguys, and Coherent. Leisure travelers enjoy close proximity to Bridgeport Shopping Plaza, Landgon Farms, Postlewait's Wedding Venue, Aurora Oregon Airport and Oregon Wine Country. Accommodations offer free fiber optic Wi-Fi, 24 and complimentary parking. Our parking lot is large and can accommodate many trucks with trailers. Each room is equipped with a new mattress, mini-refrigerator, Keurig coffee maker, and adjustable 43 inch TV.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
I stayed at few hotels in Portland area as I had a short term project took me to Portland for 3 months. Tried few hotels before I settled at Holiday Inn Wilsonville.
Holiday Inn Wilsonville met all my needs and more which made me stay for 9 weeks. It had all the amenities I needed for long stay. They had refrigerator and microwave which was essential for me. The bed was firm yet soft and comforter were super soft. The shower pressure was nice and strong and was able to control setting for massage shower. There was plenty of parking spaces. They had nice indoor pool and gym for me to work out and relax. Computer and printer in the lobby whenever K needed to print. They also had a restaurant/ bar which I utilized time to time and food was quite good and reasonably priced. They also had self washer and dryer for my weekly laundry. Lastly they also have sundry shop in the lobby with variety of snacks and ice cream.
At this time, I would like to thank all the wonderful staff at the hotel making my stay very enjoyable and pleasant.
I strongly recommend this hotel for all families and business travelers
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Basic hotel. Pictures make it look nicer than it is. Old dirty carpet in the elevators that make strange sounds. Ceiling tiles were missing. The staff are mostly friendly, but some seem annoyed by guests having simple requests. Don’t even bother about asking for a dairy alternative or something gluten-free.
The rooms where clean, but the renovations promised on their website only covered some parts like bathroom and floors in the room. In our room the paint was old and chipping off the ceiling.
In the parking lot we found people sleeping in their cars, which was not encouraging.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Portland- I-5 S (Wilsonville), an IHG hotel
Responded 29 Aug 2022
Hello, Happy_Camper_OR Thank you for telling us about your experience with us during your stay at our hotel and also for choosing us. This will indeed help us improve for you and other future guests. I apologize for the situation you described, and I have shared your sentiment with our management to ensure proper action is taken. Our commitment is always combining a feeling of comfort and happiness with exceptional touch to make you have a memorable experience. I hope you will visit again in the future. It would be a pleasure to host you once more. Stay safe and healthy until then! Alejandro G. Case Manager IHGService
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-I stayed here for 2 weeks for work purposes from the UK. Every part of the hotel was 5 star. My room was very spacious, warm, comfortable bed, great coffee machine, nice warm shower, everything you need for a stay. The laundry room was well equipped and well priced with good washers and dryers. The bar and restaurant staff were very helpful with a great choice of beers to choose from. The food was amazing, compliments to Rebecca the chef, the meatloaf was second to none! Greg, Steve and Misha were all really great servers and couldn’t do more to help. All the reception staff, Elijah, Trinidad and Cassie in the evenings and Taylor in the daytime and the hotel manager Alexis were all really great, polite, helpful and made me feel right at home. With special mentions to Trinidad and Elijah! From recommending local places to eat or visit, to getting my room serviced or just providing great conversation they really helped me out a great deal on my first visit to the US. The hotel gym and pool were both awesome too. The gym had enough equipment to go around and provided towels and drinking water as well as some floor fans to keep cool. The pool was nice and warm and big enough to relax or get in some short lengths. Overall I would give this hotel a 10/10 and cannot recommend it enough if you are in need of a place to stay in the area. Thanks again to everyone, Troy.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Agency / Consultant at Holiday Inn Portland- I-5 S (Wilsonville), an IHG hotel
Responded 27 Oct 2024
Troy, thank you for staying with us at Holiday Inn Portland-I-5 S (Wilsonville), an IHG Hotel. It's wonderful to hear that every aspect of your stay was exceptional. Our team, including Rebecca, Greg, Steve, Misha, Elijah, Trinidad, Cassie, Taylor, and Alexis, will be thrilled to receive your compliments. We're delighted you enjoyed our amenities, from the spacious room and well-equipped laundry facilities to the gym and pool. We're glad you felt right at home and can't wait to welcome you back on your next visit.
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As frequent travelers of both budget friendly hotels and higher end resorts, we were absolutely disappointed in our stay here for many reasons. Overall it didn't seem like any staff - from the front desk to the managers know what they're talking about and lack a basic understanding of good customer service. We were in town for a baseball tournament, and if it weren't for the company of many great friends also staying with us, this stay would've been unbearable. Our biggest issue was being charged for another person's room and then spending days to resolve the issue and get a refund (10 days later still waiting) - with little remorse or apology for the enormous error. The GM, and front desk staff seem completely incompetent and unaware of basic hotel amenities as well. Had called ahead of our stay to request a rollaway bed for our room and was told one would be in it upon check in and was given the price. Upon check in I was told the room didn't accommodate rollaways and no other room options were available. After asking two other staff members I was given two completely different responses about rollaways. These were just two of the bigger issues we faced. Absolutely would not recommend this hotel - mainly because of the incompetent staff. Location was good. Couple of nice employees in the restaurant/bar (when it was actually open).
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Date of stay: June 2023Trip type: Travelled with family
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Refrigerator to small for a long time stay for business. No microwave in room, don’t bring leftover from home or buy in a store, need to go to lobby for a microwave. Coffee in room but restaurant it’s $3.50. They want you to eat in the restaurant which was better a couple years ago. Front desk people are just full of excuse’s. Housekeeping is great. They don’t know the meaning of full service,
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Date of stay: January 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunghi Park, General Manager at Holiday Inn Portland- I-5 S (Wilsonville), an IHG hotel
Responded 27 Jan 2022
First thank you for your business. I apologize you did not have an excellent stay with us. It sounds like your interaction with the Front Desk staff was not great. I will discuss this with the Front Desk staff so improvements can be made. Please be informed some rooms have microwaves. Upon making a reservation, please check the room description as it will state whether the room has a microwave or not. Additionally, if you get a room without a microwave, you can request a microwave from the front desk staff. If one is available, then they will have maintenance staff place one in your room. Thank you.
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Although this property is undergoing a big remodel, I don’t believe it will make it a pleasant place to stay! I stayed in a remodeled room on the 5th floor. The room 508 was back in a narrow hallway. It didn’t appear anyone had vacuumed in that hallway for quite sometime. The room was small and dark. The bathroom was much improved from my last stay. All new showers etc. Unfortunately, my room smelled a lot like mold or mildew. It must have been coming from the heat because turning off the unit helped some. It was cold in Portland so this situation was tough. I applaud them for trying but honestly....it is a tough deal! I can’t praise the banquet staff enough for all of their hard work. Not only did they make everything right, but the did this with a big smile and a great attitude! Meetings here work great! Sleeping here....not so much!
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, General Manager at Holiday Inn Portland- I-5 S (Wilsonville), an IHG hotel
Responded 30 Jan 2020
Hello SageGirl2015, Welcome back. We appreciate you taking the time to provide us your feedback. We are acknowledging the concerns you have raised; we apologize for the experience. We are currently in the process of renovating the property to give our guests a unique and fresh experience of what IHG has to offer. However, we should not use this as an excuse to provide you with room that is in the state of cleanliness and the scent you mentioned. We are determined to ensure that our hotels are always clean, our service is friendly, and everything works and making the necessary changes would help us provide a better experience to all our guests in the future. Your observations has been raised with our Management team, so they can look into it more closely. On the other hand, thank you for recognizing the excellent service provide by the staff at the breakfast buffet. This will go a long way in helping us keep up with our guests, like you, who look for brilliant basics and seamless experiences who need a simple, engaging place to rest, recharge and get a little work done. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Hector P Case Manager IHGService
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Old, old hotel. We stayed for five nights and were thoroughly disappointed. The odor of mildew hits you the minute you step into the hotel part. (Reception is in a different building! The elevators are scratched up with dirty carpeting. Holiday Inn should be ashamed of this place! There is no breakfast included in the price. You have to pay extra when you book. They give you a ticket to turn over in their restaurant which looks like your typical Holiday Inn breakfast area. The tickets are good for $13.50 but everything on the menu is over that in price you you end up paying even more! Food terrible. When my husband went with his ticket on our checkout day they wouldn’t take it and charged him $6 for a glass of oj! The pool is located in an interior space without any windows and is small with no hot tub. There are other newer hotels in the area but we usually stay at Holiday Inns because they are usually pretty standard. This one is substandard and overpriced. Skip it!
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Date of stay: September 2022
Rooms
Cleanliness
Service
Room Tip:Don’t stay here. You’ll be so disappointed!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Portland- I-5 S (Wilsonville), an IHG hotel
Responded 4 Oct 2022
Hello margareth350, Thank you for your stay and for taking the time to leave us feedback. We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visits with us. I have also sent you a private message regarding your experience. I am looking forward to your response. Best regards, Clayton G. Case Manager IHGService
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Do not stay here, especially if you book through a 3rd Party booking service! They refuse to make any changes to a reservation if not booked directly with them.
We decided after staying here for two nights, we didn’t want to stay a third. We explained that rooms are very small, walls paper thin, no bathroom fan to minimize the noise, dirty floors. Our dog reacted to the frequent noise in the hallway by growling all night. We contacted Expedia to cancel our last night and was told they had to get permission from the hotel. The hotel said it was completely Expedia’s decision… however, this is NOT true. We had this back-and-forth for an hour. What we finally learned was that the hotel MUST approve the refund. The hotel made so many false statements. They told me that they never even spoke to Expedia, while at the same time telling Expedia that they wouldn’t approve the refund. They also told them I was a no show (??). When I got back to the hotel, I spoke to the MOD, Casey. She listened to my frustrations and told me “not to worry, I’ll just check you out”. I left there obviously feeling the situation was resolved. The next morning, I once again got an email from Expedia that the hotel would not refund my last night stay. I called Casey in complete confusion. She said “I told you I would check you out, not that I would refund you. The GM denied your request.” What?! I discovered that the hotel will not make any changes to a booking made through a third-party company. They tried everything they could to blame Expedia, while in reality, it was completely their lack of customer service. Stay at the Hilton Wilsonville, a great hotel on every level.
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Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Agency / Consultant at Holiday Inn Portland- I-5 S (Wilsonville), an IHG hotel
Responded 25 Jun 2024
Jenny C, Thank you for sharing your experience. It's unfortunate to hear about the communications issues you encountered with third-party bookings. Ensuring comfort and a positive stay is important, and it’s concerning that you faced these challenges. It's good to know Casey listened to your concerns, even though the outcome was not as expected. They will take your feedback into account. Safe travels on your future bookings.
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Sally is unhelpful and on one occasion was rude to my staff that I sent there. All I wanted was receipts from the stays that I booked for my staff, but she just sent me around in circles. Other hotels throughout the Portland Metro Area have no issues sending me the receipts I need to expense them. Other Holiday Inn locations have no problem doing this for me either! I ended up having to just call IHG customer service to get help. Customer service was much nicer and helpful than Sally.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Portland- I-5 S (Wilsonville), an IHG hotel
Responded 31 Aug 2022
Hi M V, Thank you for your review and for choosing our Holiday Inn Portland- I-5 S (Wilsonville) for your accommodation needs. It's a pleasure to have you as one of our valued guests! We're committed to providing you with the best overall experience. I'm sorry about the situation encountered during your stay. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further. We look forward to seeing you again on your future trips and we'll do our best to make your next stay better than the last! Safe travels, Jomar M. Case Manager IHGService
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We spent three nights here at the urging of friends staying there for the same period. Check in took longer than usual. Hallways are very worn down and painted so often they look dirty. Room was unusual and cold in appearance. Sheets were cheap and less than conducive to a good nights rest. Some very sketchy people roaming the halls on Saturday night. I guess that explains the signs plastered in the halls explaining quiet hours were 10-6 every night. I t was like a college dormitory. Would never stay again.
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Date of stay: May 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Portland- I-5 S (Wilsonville), an IHG hotel
Responded 7 Jun 2022
Hello U619ZSkevind, Thank you for leaving your opinion about our establishment. It's crucial for our improvement and allows us to make proper adjustments to offer you and all guests a better service in future stays. I fully understand how you feel about not receiving the quality of service you expected. We are very sorry to give you such a wrong impression. Our staff will definitely do better next time. I have also forwarded your comment to our general manager for further attention. We strive to provide the highest standards in accommodation. Thank you for choosing us for this occasion. Hopefully, we will get to host you again! We just can't wait to show you the changes done. Alejandro G. Case Manager. IHGService.
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We allow pets / dogs 70lbs and under, we do charge an additional pet deposit of $15 per day. If you have any other questions please feel free to contact us at: 503.682.2211.
Thank you,
Jeff Brown
General Manager
Unfortunately we do not have a hotel shuttle that can pick you up but we do work with a shuttle company that can pick you up and get you to the hotel for about $65 dollars. If you are interested in this service please contact Allen at: 503.730.6535. Please let me know if I can be of any additional help.
Thank you,
Jeff Brown
General Manager
503.682-2211
Jorge,
It depends on what rate you book with the hotel. Not all rates include breakfast, especially if you are booking on Expedia, Priceline, Hotwire, etc... they most likely will not include breakfast. If you want to contact me directly at: 503.682.5597 I can ensure you get a rate that will offer this for you.
Thank you,
Jeff Brown
General Manager
There are more places to choose from in the Wilsonville area.
PRICE RANGE
₹9,768 - ₹11,670 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn portland south hotel wilsonville, wilsonville holiday inn, holiday inn wilsonville
LOCATION
United StatesOregonClackamas CountyWilsonville
NUMBER OF ROOMS
169
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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