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Extended Stay America - Portland - Tigard

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Extended Stay America - Portland - Tigard
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111 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Portland - Tigard
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Showing 109: English reviews
Reviewed 30 June 2016 via mobile

As soon as I walked in to check in, I knew it was bad. Front desk told me that they only did housekeeping once a week. It was obvious as soon as we got in the room. It was a dirty room. Had smashed food & garbage under the "queen" sofa bed. No bedding in the room for the sofa...

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Helpful?
Thank Sharal H
Manager_11525, Manager at Extended Stay America - Portland - Tigard, responded to this review

Thank you for taking the time to write a review of your stay. The uncleanliness you described is unacceptable, and I sincerely apologize for your experience. To make sure this does not happen again, I will be speaking with the housekeeping department and making sure they understand what is expected of a clean room. We continually work to improve our...

Manzanita, Oregon
Reviewed 26 May 2016 via mobile

This place had great pictures of the rooms online and looked great when I drove up. That all changed when I got to my room, it didn't look anything like the pics, there was a dirty towel hanging in the bathroom, a used Q tip on the floor. Dark and dingy and dirty. Went to the office and asked if...

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Helpful?
1Thank Must6655
Manager_11525, General Manager at Extended Stay America - Portland - Tigard, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to our company’s high standards. Your comments were reviewed by the staff, and we will work to ensure that we are providing each guest with professional customer service as well as thoroughly cleaning and inspecting rooms. I really appreciate...

Reviewed 17 May 2016 via mobile

My grandma and I went to visit her Aunt Katherine who is in her 90s, her daughter Kim and friend Heather. We can't stay with them when we visit because they have a good routine that we would feel horrible interrupting. Anyways, we book this hotel through hotwire and as soon as we check in the front desk charges her...

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Helpful?
Thank Myg_Ash
Bellevue, Washington
Reviewed 7 May 2016

Room was dirty. Old smelly garbage in garbage can. Clump of hair in hair dryer. Phone was dirty. Toilet seat looked like it hadn't been cleaned. Going up to the room there were piles of garbage at the bottom of stairway. It all made me want to leave. It did seem safe and was fairly quite except for all the...

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Helpful?
Thank humbletravler425
Manager_11525, General Manager at Extended Stay America - Portland - Tigard, responded to this review

I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. We continually work to improve our hotel, so I really appreciate you...

Port Ludlow, Washington
Reviewed 4 May 2016 via mobile

One of the worse hotels we've ever stayed in. From the $25 charge for early checkin, to the eye dropper- like shower this place has little to recommend it. The bed was like sleeping on plywood, and the creaky noise every time you move was impossible to sleep through. Not only was the shower a mere dribble, but the tub...

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Helpful?
Thank Bill H
Manager_11525, General Manager at Extended Stay America - Portland - Tigard, responded to this review

I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we will make sure we are implementing preventative maintenance procedures as well as thoroughly inspecting our rooms to ensure your experience is not...

Seattle, Washington
Reviewed 1 May 2016

I booked this hotel for one night through Orbitz. After driving for 3.5 hours from Seattle, we arrived around 2pm, and the front desk receptionist said that the room won't be ready until 3pm, which was ok. All we asked (which was natural given our nonstop drive) was the permission to use their restroom. The answer just shocked us: "It...

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Helpful?
Thank Valéry B
Manager_11525, General Manager at Extended Stay America - Portland - Tigard, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team is being trained on our hotel policies and I will make sure we are providing each guest with professional customer service. We continually work...

Toronto, Canada
Reviewed 26 April 2016

Was doing an overnight here and got 2 rms. One for my sis and bf and mine and significant other. 1...I booked 2 rms at the same time, sooooo I thought they'd be side by side? Unfortunately not..on the same level, so it's good I guess?? The rooms did smell a bit funky, and were dirty. I did take a...

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Helpful?
Thank Lisa Y
Manager_11525, General Manager at Extended Stay America - Portland - Tigard, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. I really appreciate you bringing this to our attention. If you would like to discuss this...

Edmonds, Washington
Reviewed 18 March 2016 via mobile

This is a good place to stay if you have business in the Tigard,Lake Oswego area. It is about 10 miles south of Portland, so if you need to work there, consider staying closer in town. The room was clean and staff friendly. I booked through a third party and there was an issue with the reservation. The staff was...

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Helpful?
Thank Wendy G
Manager_11525, General Manager at Extended Stay America - Portland - Tigard, responded to this review

Thank you for your review of your experience with us. I’m so pleased to read that our staff was able to correct any issues in a timely manner and provide you with a home away from home experience! I truly appreciate your comments about our friendly customer service, convenient location, and comfortable rooms. Thank you again for posting your review....

Kingston, OHio
Reviewed 16 March 2016 via mobile

Dirty, empty lobby upon arrival; waited 11 minutes before an employee showed up. Unfriendly and slovenly clerk; an "I don't care" attitude. Room Spartan in appointments. Mattress unsat; led to joint pain so bad I considered going to an ER. Grounds littered badly, trash cans overflowing...no maintenance. Upside was the hot beverage bar/snacks/fruit. Will not return here, second stay....should have...

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Helpful?
Thank Dwb1956
Manager_11525, General Manager at Extended Stay America - Portland - Tigard, responded to this review

Thank you for providing us with details about your stay. The service and cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I have retrained our front desk staff to ensure that we are providing each guest with prompt and professional customer service. We apologize if the grounds were not kept...

Chaweng, Thailand
Reviewed 8 March 2016 via mobile

For over 2000 dollar a month you get nothing in this hotel. Switched rooms within the stay , found all of them dirty. Please tell your cleaning ladies to clean under a bed... shower had crumbs of whatever on the wall and mold everywhere. Breakfast is a joke, for that price u should be able to supply an easy continental...

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Helpful?
Thank juma977
Manager_11525, General Manager at Extended Stay America - Portland - Tigard, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will retrain our housekeeping staff and make sure that our grab-and-go breakfast is properly stocked for our guests. Thanks to your feedback, we can...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Multilingual Staff
  • Free Breakfast
Official Description (provided by the hotel)
Welcome to Homestead Tigard / Lake Oswego. Our hotel is designed especially for longer stays with studio suite rooms featuring a fully-equipped kitchen. Our studio suite rooms provide the comfort and convenience our guests value most including a bedroom area, fully equipped kitchen, dining and desk area. We invite you to view floor plans and take a virtual tour of our Studio Suite and our Deluxe Studio Suite rooms below. Note that the actual room layout may vary slightly depending on bed type. ... more   less 

Additional Information about Extended Stay America - Portland - Tigard

Address: 13009 SW 68th Pkwy, Tigard, OR 97223-8369 (Formerly Homestead Studio Suites)
Region: United States > Oregon > Tigard
Price Range: ₹ 4,956 - ₹ 6,992 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Portland - Tigard 2.5*
Number of rooms: 137
Reservation Options:
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Also Known As:
Homestead Studio Suites Tigard / Lake Oswego Hotel Tigard
Extended Stay America Tigard
Homestead Suites Tigard
Homestead Tigard
Tigard Homestead Suites
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Portland - Tigard staff and other travellers.
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over a year ago

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Questions? Get answers from Extended Stay America - Portland - Tigard staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you leave lobby with your tote of Kitchen wares.”
 of 5 bubbles boomer1960, 9 Sep 2016 | Read review
“There's no road noise, and I don't often hear the neighbors, so any room should do.”
 of 5 bubbles GTIup, 18 Nov 2015 | Read review
“Don't stay here ever”
 of 5 bubbles 754beckyc, 20 Aug 2015 | Read review
“We loved room 301. back corner (although closer to freeway, not loud and by parking lot with trees for walking dogs)”
 of 5 bubbles 866rachelp, 14 Jun 2015 | Read review
“They said there was free wifi but it didn't work. You could pay another $4 a day for "high speed." Maybe that would have worked. Front desk person complained loudly and angrily about the computer system. Not the kind of welcome I would hope for after a 9-hour drive. She did not offer any help or explanation of anything. Didn't mention breakfast or how to get kitchen equipment. Not at all helpful. No elevator. Difficult for me with disabilities.”
 of 5 bubbles 565elizabetham, 11 May 2015 | Read review
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