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Hilton Garden Inn Eugene / Springfield

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Hilton Garden Inn Eugene \/ Springfield
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691 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Eugene / Springfield
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Showing 684: English reviews
La Center, United States
Reviewed 18 July 2016

This particular HGI delivers the best service. The staff are friendly and knowledgeable about the area. Food is good and easy access to surrounding businesses. Can fill up quickly so do not hesitate booking a room when you know you will be in the area. Best hotel in the area by far!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Mary E
HGI_EugnSpngfld, Social Media Officer at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear Mary E, Thank you so much for taking the time to write a review for our property. The feedback from our guests plays a crucial role in the growth of our team. It is wonderful to hear that our team has been able to make such a great impression with you. We want every guest to leave our property...

Salem, United States
Reviewed 17 July 2016

Next to no housekeeping, front desk that is indifferent and ignores guests unless confronted with questions. Reservations not honored appropriately, wouldn't guarantee medically needed rooms unless we joined their HHonors program, downloaded their app, and checked in the day before with that app (which didn't help because we didn't know which specific room numbers we needed). Handicap parking distant from...

Review collected in partnership with Hilton Garden Inn
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4Thank Andrea S
HGI_EugnSpngfld, Social Meida Officer at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear Andrea S, Thank you so much for taking the time to leave a review for our property. We truly appreciate the honest and sincere feedback from our guests and use that information as a tool that helps our team understand how and where we need to grow more. Regarding your review specifically, the issues mentioned were moved immediately on...

Sandy, Utah
Reviewed 15 July 2016

Excellent Hilton property but particularly impressed that there were EV connections for Level 2 and Tesla. Easy access to freeway and very friendly staff. There is a charge for breakfast but it has a variety of choices.

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Helpful?
Thank Robert B
HGI_EugnSpngfld, Social Media Officer at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear Robert B, Thank you for taking the time to write such a great review for our property. It is extremely wonderful to hear that you appreciated our EV charging station. Being able to identify how and when we go above and beyond helps our team continue that kind of service. If there ever is anything we can do just...

Gatesville, Texas, USA
Reviewed 13 July 2016

If your looking to book for a Business trip this Hotel would probably meet your expectations. Not ideal for family/leisure stay. Hotel is clean but not particularly above average. If you want Breakfast I would recommend driving 1-2 blocks.

Review collected in partnership with Hilton Garden Inn
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2Thank 468denisev
HGI_EugnSpngfld, Social Media Officer at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear 468denisev, Thank you for taking the time to leave a review for our property. The honest feedback from every guest plays a crucial role for the development and improvement of our team. We appreciate hearing the honest feedback and that helps our team address the issue that our guests see. Once again thank you for being honest and leaving...

Aberdeen, United Kingdom
Reviewed 13 July 2016

Everything was great. Staff there are impeccable. They were clearly very busy, but handled everything professionally and efficiently with a genuine smile. I will be staying here every time I find myself in the area. Thank you!

Review collected in partnership with Hilton Garden Inn
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Thank M4313PDsarahr
HGI_EugnSpngfld, Social Media Officer at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear M4313PDsarahr, Thank you for taking the time to leave a review for our property. We use all the feedback from our guests to help our team better understand the opportunities we have to go above and beyond. It is wonderful to hear that even during such a busy time our team was able to provide you with a smile...

Flagstaff, Arizona
Reviewed 11 July 2016

$280.00 + tax $624.00 for 2 nights in Eugene! Out of line. You may have to wait 45 minutes for the airport shuttle unless you complain and get reluctantly offered a taxi at their expense. Jaimie does not belong to the front desk. Michaela was outstanding. The housekeeping Dept does a great job. The room was very clean.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank JRC888
HGI_EugnSpngfld, Social Media Officer at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear JRC888, Thank you so much for taking the time to write a review for our property. All reviews are read by our team leaders and are used in our team meetings in order to help our team better understand where we can go above and beyond for our guests. We would like to mention that the issue regarding the...

Hayward, California
Reviewed 9 July 2016

Good option for location, lots of options for fast and sit down restaurants. Plus refrigerator and microwave. Indoor pool and jacuzzi. Complimentary Internet available. Near freeways gas banks. Gateway shopping center close by.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Leesa M
HGI_EugnSpngfld, Social Media Officer at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear Leesa M, Thank you for taking the time to leave such a good review for our property. We use all the feedback from our guests in our team meetings that help our team better understand how and where we can go above and beyond. It is wonderful to hear you were able to enjoy many of our amenities. During...

Florida
Reviewed 8 July 2016

Our quick overnight stay was absolutely perfect as our room was quiet, clean, and near the end of the hall as requested. Front desk staff smiled and greeted us warmly from check-in through checkout. Breakfast in the dining area was very good and the staff handled being overrun by visiting baseball teams very well with little impact upon the availability...

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Helpful?
Thank SilverStar092
HGI_EugnSpngfld, Social Media Officer at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear SilverStar092, Thank you for taking the time to write such a great review for our property. It is wonderful to hear that our team was able to leave you with such a good impression. It sounds as though you got to try out quite a few of our amenities and it is great to know you enjoyed them as...

Seattle, Washington
Reviewed 7 July 2016

We really like the Hilton Garden Inn when staying in Eugene, Oregon. It's a good location right off of I-5 and it is close to all the people and places we like to visit while in Eugene. Really like the way breakfasts is handled in the morning and the staff are very friendly and accommodating. Go Ducks!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank BeckyBebe
HGI_EugnSpngfld, Social Media Officer at Hilton Garden Inn Eugene / Springfield, responded to this review

Dear BeckyBebe, Thank you for taking the time to leave such a good review for our property. It is awesome to hear that our location made you stay in the area just a little bit easier. Also it is great to know that our breakfast staff was able to leave you with such a great impression. Going above and beyond...

Reviewed 4 July 2016

If your breakfast was complimentary, it would have been much better. Others do it.......why can you not do this too?? The whole experience of staying with you was really fine though. I would stay again in a second, but be ready for how you operate. Thanks

Review collected in partnership with Hilton Garden Inn
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Thank C3063COdonaldb

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Hilton Garden Inn Eugene/Springfield hotel in Oregon is located just off I-5, less than 8 minutes from the University of Oregon campus, Autzen Stadium and 10 miles from the Eugene Airport (EUG). We are conveniently located near many area companies such as Peace Healths Sacred Heart Medical Center at RiverBend, Peace Health Laboratories, Symantec Corp, Weyerhaeuser and Georgia-Pacific. Nearby attractions to the Hilton Garden Inn Eugene/ Springfield include Alton Baker Park on the Willamette River, Lane County Fair Grounds, Gateway Mall and more than 30 local wineries. The Hilton Garden Inn Eugene/Springfield hotel features include the following amenities and services in order to anticipate, meet, and exceed the needs of our guests:- Exquisitely designed guestrooms and suites, all with the Garden Sleep System® adjustable bed, complimentary wireless HSIA, Herman Miller ergonomic Mirra® desk chair, 37-inch flat screen HDTV, microwave, refrigerator, coffee maker, iron/ironing board and hair dryer - The Great American Grill® Restaurant and Bar features breakfast, dinner and evening room service - An indoor pool and spa - A well-equipped Precor® fitness center - 24-hour Pavilion Pantry® - Complimentary 24-hour business center offering computer, printer, fax and internet access - Over 3,200 square feet of flexible meeting-banquet space, catering, full audio-visual equipment - A professional and well equipped sales and catering staff ready to meet your group and meeting needs. ... more   less 

Additional Information about Hilton Garden Inn Eugene / Springfield

Address: 3528 Gateway St, Springfield, OR 97477-1058
Region: United States > Oregon > Springfield
Price Range: ₹ 7,823 - ₹ 15,906 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Eugene / Springfield 3*
Number of rooms: 149
Reservation Options:
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Hotel Style:
#1 Business Hotel in Springfield
#2 Green Hotel in Springfield
#2 Family Hotel in Springfield
#2 Romantic Hotel in Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Eugene / Springfield staff and other travellers.
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Winnipeg
6 months ago

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Questions? Get answers from Hilton Garden Inn Eugene / Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors are probably quieter”
 of 5 bubbles 4Bug-a-Boos, 13 Mar 2017 | Read review
“Make sure yor room is not above kitchen exhaust fans! The odors and smoke are overpowering.”
 of 5 bubbles JetSet5950, 16 Jan 2017 | Read review
“Always ask for high floor rooms when available and the back facing rooms over look the river.”
 of 5 bubbles AlW317, 14 Dec 2016 | Read review
“my room was on the top floor next to elevator but it was relatively quiet.”
 of 5 bubbles Sharp011, 10 Dec 2016 | Read review
“Whirlpool room is worth the extra cost! You won't regret it”
 of 5 bubbles knotheadsrus, 30 Aug 2016 | Read review
5 of 5