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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Salem, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#9 of 23 hotels in Salem
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Salem, Oregon! With a perfect location in the heart of the Willamette Valley, guests of The Holiday Inn Salem have access to an array of local attractions and activities. We're only a 1/2 mile from the Oregon State Fair Grounds, 4 miles from the Salem Convention Center, 5 miles to the Hoop Salem, or only a short drive from the Oregon State Capital and Willamette University we are in the central location for all sporting events, winery tours, weddings and more!
The Capitol City Grill is our full service restaurant and lounge. We currently serve breakfast, dinner, and the Bar is open for take out or Room Service. We also have a Swimming Pool, Fitness Center and over 10,000 square feet of Banquet Space able to cater to any Food and Beverage service required.
The team at the Holiday Inn of Salem looks forward to welcoming you with true hospitality and service with a smile!
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Property amenities
Golf course
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Location
Full view
52Somewhat walkable
Grade: 52 out of 100
37Restaurantswithin 1 km
2Attractionswithin 1 km
1069Reviews3Q+A100Room tips
Reviews
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Who designed the rooms of this $200-a-night hotel? The rooms are cluttered with so many useless pieces of furniture there is barely enough room to move around the bedroom. The ‘bathroom’ sink is outside the shower/toilet area making it really difficult to shave and get dressed. But the capper to this over-priced room it that the one piece of soap provided for shower and sink is so small, be careful to does slip down the drain!
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Rooms on the 4th floor are quiet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from IHG Service, Guest Services / Front Office at Holiday Inn Salem, an IHG Hotel
Responded 27 Jun 2022
Hello GregB172, The opinions of our guests are always welcome. Thank you for letting us know about your experience with us. I shared your review with our management team. Our staff will review all your concerns as soon as possible. I offer you my humble apology for the shortcomings. Our establishment aims to meet the highest expectations in your business or leisure trips. Thank you for making us your primary choice for accommodation. Our staff would love to serve you again and show you the improvements based on your comments and opinion. Please visit again soon! Alejandro G. Case Manager IHGService
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Hotel's Favourite
Good location. We had traveling for 10 days straight across country. Asked for a quiet room away from Highway. Not sure if it was because it was Friday night but noise was really loud from all the traffic. Check in staff were great and room was very clean.
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip: Parking is good.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Full service hotel with warm and friendly checkin staff. Spacious rooms and good TV selections. Comfortable bed and clean bath. Lots of eating choices nearby. Convenient location to area sites and easy access to the city. Mental hospital museum is nearby and a worthwhile visit.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Nothing super remarkable about this hotel other than the decor & furniture were above average for a budget hotel like this. We had no issues during our 3 night stay. Keurig coffee machine was nice to have but it was only stocked with Decaf and by the 3rd morning, more decaf arrived despite requests for more regular pods instead. Lobby is pretty and staff were nice. Also nice to have a small mini-store by the front desk with some basic amenities/snacks. I've stayed at the Doubletree across the street and thought this hotel was safer and quieter due to the fact that it doesn't have a 24 hr fast food restaurant next to it. We never saw any security issues here. Beds were comfortable and rooms were clean. Nothing to rave about but also nothing major to report negatively.
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from IHG Service, Guest Services / Front Office at Holiday Inn Salem, an IHG Hotel
Responded 16 Nov 2021
Hi Debbie L, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the coffee selection. I understand your dismay and I am sorry. This is not the joy of travel for all experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. Orlando A. Case Manager IHGService
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Worst experience I have ever had at a hotel. Having event in the lobby, no one wore mask. When we questioned the manager, who didn’t have a mask on, told us she was calling the police and having us kicked out. Decided to leave they would not refund our stay. Resolved that with our credit card company. Don’t stay there. Money over safety.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
the area is a disaster of Drug abuse and Homeless urinating in the street , I pulled up to the hotel and 4 rough looking druggies were draining the oil from a car in the parking lot and letting it flow down the gutter .. no seen security .. I just kept driving and lost my 150 dollar reservation.. worth the lose to still be alive
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Guest Services / Front Office at Holiday Inn Salem, an IHG Hotel
Responded 25 Aug 2021
Dear KenH557, Thank you for writing a review about your recent stay with us. I would like to address this with you further, but unfortunately, your account settings do not allow us to send you a Private Message. You are welcome to reach out to our Guest Relations Department via email at IHGService@ihg.com or you may send us a Private Message through TripAdvisor to IHGService including reference to your TripAdvisor Account Name, so we can follow up on your experience. Best Regards, Ben W. Case Manager IHGService
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Hotel is not in a good area. Homeless camps are less than a block away. Don't feel safe walking in parking lot at night. Hotel over sales their rooms. Booked Suite and was told no suites available. After long discussion, they found one suite and other room was a regular room. Unacceptable. Rooms are clean. Beds are comfortable. Shower is very nice. Internet does not work at all. Only one Elevator was working. Long delays waiting for Elevator. Rooms are very noisy. Beware.
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Date of stay: June 2021Trip type: Travelled with friends
Room Tip: Only stay in rooms on top floor so noise level would be tolerable.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
stayed here for a week. housekeeping didn’t come even once. only one working elevator, the other was broken. wifi isnt great. toilet doesn’t have a lid. there’s no way to turn the fan on in the bathroom. not enough towels, had to ask for more. the check out slip they gave me was for the wrong room. other than that, the room was okay. good lighting & mirrors. bed was comfortable.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Overall good experience. Because of Covid a lot of things where closed, but that is kinda how everything is right now. Would stay again if I needed a place to go. Staff was standard, but got me everything I needed.
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Date of stay: February 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
We stayed at this hotel the first week of October 2020. I gave them the opportunity to resolve this and have spent hours on the phone trying to get some resolution from the hotel manager, no response no return call nothing. Multiple promises but no follow up. First let me start with we stay at Holiday Inn ALOT, And I’ve never had an issue with our rooms. We booked our room for 2 queen beds for a 2 night stay. Upon arrival to the hotel at approximately 430/5 o’clock we were informed that they did not have a room for us. The employee looks in the system for about five minutes and finally says I think I have a room. I was relieved as all the hotels in the area we’re full. When we got up to the room there was a strong odor in the hallway and as you enter the room the odor was even stronger. Best guess is that it was some sort of chemical smell like bug killer or repellent. It did not smell like cleaning supplies or anything of that nature. It was overwhelming and smelled honestly disgusting. The carpet looked like it had not been vacuumed there were wrappers on the floor and the carpet was horribly stained. The bedsheets had hair on them when you put the top blankets back, and the air vents had huge clumps of dust falling out of the ceiling vents. I immediately went back to the desk and asked if they could change our room and explained the issue with the smell and the cleanliness of the room. He said sorry but that was the only room he could find for us. I don’t believe they’re cleaning staff was there he said he could have somebody from maintenance go up to the room but that was all he could do. I asked if he had any kind of air freshener or possibly a frebreeze. He left, checked and came back and said he couldn’t find anything. He apologize and was very nice but he said there was really nothing else he could do. He told me I can offer you a discount on your room or you can try to find another room in town and when my manager gets in the next day they can compensate it further. We really didn’t have any other option as every hotel was booked in the area. We had just driven 11 hours and we’re exhausted so we proceeded back up to the room and tried to go to sleep. Unfortunately, we spent the night with little to no sleep. The smell was so bad it gave us all headaches, you could taste it in your mouth it was just gross. At 7 AM we went down to the desk and asked to speak to the manager I was told that he or she would be there by 9 AM. I asked again do you have another room and he said no we are all booked. He said you’re welcome to check out and we will not charge you for the second day but that’s all you can do. We luckily found another room at a hotel with a king size bed and a rollaway. I came to the desk at nine and asked for the manager the employee said they’re not here yet. I came back twice more before we left the hotel and still no manager. The young man at the counter said he would have the manager call as soon as he or she arrived. Let’s just say I’ve been waiting for two weeks and I still have not received any call from the manager. I’ve called multiple times and no response. A few days later I am charged for two nights stay. I spent over an hour on the phone with their customer service department trying to get it resolved as to why I’m being charged for nights I did not stay. I have called their customer service complaints department and opened up a case, I sent the messages via Facebook, and I’ve called multiple times and left messages at the hotel. I gave them the option to try to resolve this before posting a negative review but as you’ll see in the photos The room was not clean and in this pandemic world we live in at a minimum you should be able to expect the room to be clean.…
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from IHG Service, Guest Services / Front Office at Holiday Inn Salem, an IHG Hotel
Responded 31 Oct 2020
Hi nicoledU485LK, Thank you for staying with us.Our hotel provides a refreshing stay where you can meet with new or all friends. I saw your remarks and I am sorry that you had issues with the upkeep of the room, the smell, billing, and the way these issues were handled. I understand your disappointment about these issues and assure you that we are going to provide a simple and quick solution to these matters. I shared your comments with our managing team and have taken steps to prevent this from happening again. I sent you a private message to discuss your stay further. I invite you to come and stay with us so we can rectify our errors. Warm wishes, Oscar C. Case Manager IHGService
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PRICE RANGE
$166 - $227 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
salem red lion, red lion salem
FORMERLY KNOWN AS
Red Lion Hotel Salem
LOCATION
United StatesOregonSalem
NUMBER OF ROOMS
150
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Claim Your Listing Frequently Asked Questions about Holiday Inn Salem, an IHG Hotel
Which popular attractions are close to Holiday Inn Salem, an IHG Hotel?
Nearby attractions include Electric Castle's Wunderland (0.2 km) and Rocco's Grill (0.3 km).
What are some restaurants close to Holiday Inn Salem, an IHG Hotel?
Conveniently located restaurants include Pietro's Pizza, Olive Garden, and Willamette Valley Grill.
Are there any historical sites close to Holiday Inn Salem, an IHG Hotel?
Many travellers enjoy visiting Bush's Pasture Park (4.1 km), Deepwood Museum & Gardens (3.8 km), and Bush House Museum (4.3 km).