The Grand Hotel in Salem
201 Liberty St SE Adjacent to the Salem Convention Center, Salem, OR 97301-3509
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Room & Suite (105)
Dining (49)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 16/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand Hotel in Salem
Updated 16/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 23 hotels in Salem
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Oversized, Well-Appointed, and newly renovated hotel accommodations in Salem, Oregon. The Grand Hotel in Salem, Oregon features 193 luxurious and comfortable rooms and premier suites. Headquarters hotel for the Salem Convention Center, we are a 100% non-smoking facility. Our room settings are arranged perfectly for business and leisure travelers, conference attendees, small or large families and groups. These are definitely the most elegant, spacious rooms in Salem, Oregon!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Airport transportation
Business Centre with Internet Access
Electric vehicle charging station
Car park
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
First aid kit
Umbrella
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Desk
Fireplace
Interconnected rooms available
Coffee / tea maker
Microwave
Flatscreen TV
Bath / shower
Room service
Sofa
Telephone
Wardrobe / wardrobe
Iron
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, Japanese
Location
Full view
100Great for walkers
Grade: 100 out of 100
68Restaurantswithin 0.5 km
18Attractionswithin 0.5 km
Contact
201 Liberty St SE Adjacent to the Salem Convention Center, Salem, OR 97301-3509
Getting there
Salem Station15 min
717Reviews9Q+A100Room tips
Reviews
Traveller rating
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- 63
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Most Recent
You have to like this hotel for its location and fine staff. The room seemed dark due to its furniture and paint, and outside roof air handler’s contributed to some noise. The staff was very helpful with a well organized list of walking distance restaurants. Breakfast was well done if you enjoy traditional items and coordinated by a well organized lady and staff. Easy place to stay.
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 3 weeks ago
BoulderNut, Thank you for choosing our hotel. We are so grateful to be seeing guests returning for "normal" reasons again. The staff has been eagerly awaiting the opportunities to shine. Scott Snyder GM
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Planing a family and friends reunion I discovered this hotel that has great reviews, fair pricing and great location. The idea was to have over 14 people together and enjoy good food and wine, unfortunately I found out their restaurant was close since the beginning of the COVID nightmare, so I spoke to Russell Rodriguez to seek alternatives, he kindly suggested a few near by restaurants and even made the reservation to the one met all our needs. Russell is a dependable person, if I had a hotel or any other business in the hospitality field I will put him at the very top of the operation!
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Date of stay: March 2022Trip type: Travelled with family
Helpful
Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 23 Mar 2022
Gabriel T, Thank you for sharing your experience with Russell's service skills. He is genuine "Aloha" spirit! He is a wonderful example for his staff without overshadowing them. He is a good coach and recognizes their efforts to make each guest feel special. I am very glad the alternative dining option met your expectations! Scott Snyder General Manager
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There was an incident downtown which caused the hotel and surrounding area to be "shelter in place". The staff at the front desk went above and beyond in keeping us apprised of the situation and providing clarification when needed. (We were NEVER in any danger, and the hotel is in a very safe area. There had been an incident at the Salem Mall which is 4-5 blocks away). They even made us a fresh pot of coffee since I had wanted to go out and get a cup. The staff is amazing, and the professionalism and caring of your staff is what makes the hotel exceed all our expectations. I love the location and being able to walk a very short distance to try new restaurants and bars. Parking is covered and free.
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Date of stay: March 2022
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 23 Mar 2022
Dear GreekamericanMom, Thank you for the praise, I share your admiration for the ability of the team to digest a very fluid situation with spotty updates to keep guests and each other informed. We are relieved that the actual events weren't as impactful as we initially thought for everyone involved. Fortunately the Salem Police Department took the situation very seriously and had a blanket type presence. We are very glad that your perception as a guest was a positive one and the circumstances didn't "taint" your opinion of Salem. This is a great community, lots of diversity and opportunities. Be well, Scott Snyder GM
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We stayed two wonderful nights in this full-service hotel in downtown Salem. Parking is free in the underground garage. It may be one of the largest buildings in downtown. I have to tip my hat to Mika Yamanaka, who works the front desk and sometimes, reservations. She helped me secure the bookings and made sure our stay was pleasant and trouble-free. Since the route from Salem to Bend is problematic during winter, she went out of her way to update me on the road conditions. She was the one who cautioned me about the mandatory carrying of tire chains. The hotel gave us large junior and suite rooms at very reasonable rates with a full, buffet breakfast. We have not seen buffet service since pre-pandemic. The maintenance man gave me a glob of silicone caulking that plugged a hole in my shoe. It worked well to stop my socks and toes from getting wet and cold. The Grand Hotel in Salem lives up to its name.…
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Date of stay: December 2021
Helpful
Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 6 Jan 2022
Dear alohatripper, Thank for the very kind words and recognition for the staff that had the opportunity to interact with you and help to make your visit special. Being in the hospitality business is an honor and after the challenges of the last 2 years, seeing guests return and appreciate the efforts is outstanding! Be well and we do of course look forward to your future stays, Scott Snyder General Manager
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I can't thank the Grand Hotel enough for going above and beyond to assist me in holding a 90th birthday party for my Mom. Russ From the very beginning was kind, helpful and readily available if I had a question. I had been for over the years sad to see customer service just go by the wayside. Russ brought it al back, tenfold! From setting extra tables, to helping with caterers, every little detail, brought tears to my eyes. Thank you Grand Hotel, and special thanks to Russ. I wish I could give 10 stars!!
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Date of stay: October 2021
Value
Cleanliness
Service
Room Tip: The staff was so helpful in selecting the right rooms for us
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Helpful
Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 25 Oct 2021
Dear 566elliea, Thank you very much for the wonderful feedback! Like you, we have been excited to see guests that are here for pleasure in the last several months, from weddings, graduations, reunions and parties. If COVID taught us anything, it should be to never take opportunities to make a positive difference for granted. These kind words help to reinforce our goals, Scott Snyder
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This hotel was an excellent choice in Salem. Russell at the front desk made us feel at home, he upgraded our room to a suite for a good price difference. He suggested several good restaurants nearby that were great. also he suggested places and parks to visit in the area that we really enjoyed it. We cannot say enough about his service. We will never forget his service.
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Date of stay: August 2021
Rooms
Cleanliness
Service
Helpful
Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 30 Sep 2021
Dear Q8750LDluisd, Russ is a very new addition to the team as Front Desk Manager but he is certainly making an incredible impression on guests and fellow staff members! I am very excited to have him on the team, it is extremely difficult to get "down" when his Mahalo attitude is in the building. Thank you for the wonderful review. We hope to host you again in the future. Scott Snyder General Manager
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Friendly front desk and location of this hotel is fabulous! I’ve stayed here many times and it never disappoints. The rooms are dated but that really doesn’t matter to me it’s a comfortable bed and well appointed rooms. Unfortunately that liz is still closed but they do a great job for the Buffay breakfast for the location is so close to awesome restaurants are around all within walking distance. I will continue to have this is my Salem go to hotel!
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Date of stay: September 2021Trip type: Travelled with family
Helpful
Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 28 Sep 2021
Dear bendreview, Thank you for the kind words, we are so pleased to have maintained our adherence to protecting our staff and guests during this very trying time. As the General Manager, I am confident in this contributing to our ability to have help guests feel safe and welcome. Our staff has been exceptional in returning to work and picking up right where they left off! Thank you for your loyalty! Scott Snyder General Manager
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Very few COVID safety measures in place. Room was clean and comfortable. Stayed for a local wedding and met friends downstairs for their breakfast. It was a buffet with no sneeze guards, everyone shared utensils and handled the coffee urns. Tables were close and many folks without the mandated masks. While the hotel seemed to have low occupancy - we saw 150 go through the breakfast line.
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Bring your own Clorox wipes and hand sanitizer. Consider eating in the lobby or your room.
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Helpful
Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 28 Sep 2021
Dear DKCampbell, Thank you for your observations. We've enjoyed the opportunity this summer to host 2-3 wedding groups per weekend, it is refreshing to have that type of "vibe" in the building after last year with no travel. We do take the safety of our guests and staff extremely serious. Since we reintroduced our breakfast in early July, we have been evaluating the experience and believe that staff is helping to educate and ensure safe practices in a proactive manner. Thank you, Scott Snyder General Manager
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Booked this “nice” hotel suite for. 60th birthday trip from so cal. Strike one, got the the hotel at 5:20 pm Saturday 21 August. How is the room not ready until 6:00 pm? Strike two, got the the room, super small bathroom, old, not historic furniture and the toilet will not flush. Strike three, room key does not work and no bottles water in our suite. It’s just water, you can afford bottles of water at +$200 a night
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: Better values and nicer options elsewhere
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Helpful
Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 28 Sep 2021
Dear 47scottv, Thank you for the feedback. I hope you got something cool for your birthday and that helped brighten your mood. Take care, Scott
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We stayed at 5 properties during this trip and the Grand was the most elegant. Great pool and hot tub tho a bit of a walk. Hallway decor is reminiscent of the haunted mansion, but in a good way. The hot buffet breakfast was nice but the restaurant and bar are closed until September 2021 due to Covid. Parking was easy and spacious. All around a good experience
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Date of stay: July 2021Trip type: Travelled with family
Helpful
Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 28 Sep 2021
Dear ericlorig, Thank you for the kind words, I am so glad our team was able to help make your experience memorable. Love the haunted mansion reference! Scott Snyder General Manager
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PRICE RANGE
$218 - $241 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
phoenix grand salem, hotel phoenix grand
LOCATION
United StatesOregonSalem
NUMBER OF ROOMS
193
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Claim Your Listing Frequently Asked Questions about The Grand Hotel in Salem
Which popular attractions are close to The Grand Hotel in Salem?
Nearby attractions include Salem's Riverfront Carousel (0.4 km), Elsinore Theatre (0.2 km), and The Reed Opera House Mall (0.3 km).
What are some of the property amenities at The Grand Hotel in Salem?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at The Grand Hotel in Salem?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Grand Hotel in Salem?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Grand Hotel in Salem?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to The Grand Hotel in Salem?
Conveniently located restaurants include Wild Pear, Bentley's, and Rafns'.
Are there opportunities to exercise at The Grand Hotel in Salem?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does The Grand Hotel in Salem have airport transportation?
Yes, The Grand Hotel in Salem offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Grand Hotel in Salem located near the city centre?
Yes, it is 0.5 km away from the centre of Salem.
Are any cleaning services offered at The Grand Hotel in Salem?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand Hotel in Salem offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.