I felt unsafe staying here as a single woman. During my stay, two different times I overheard security guards loudly discussing crimes that had happened in the rooms that day, including men who refused to leave the premises after committing the crimes. The guests are not your typical business traveler or family. Some were friendly but a lot seemed completely unaware of basic courtesies of shared spaces. For instance, two different times I tried to depart the elevator into the lobby and guests blocked my ability to exit. I said excuse me hoping they’d shuffle out of my way but they didn’t budge, making me skirt around them and have to bump into their wheelchair/walker. The common areas have stained carpets and often had spills on them. The elevator smelled like vomit upon my arrival. When I left the next morning it seemed to have been cleaned up. I went to use the exercise facility and my key card wasn’t working for it. I tried to find an employee to help but nobody was there. When he did come back he was courteous to me. He got me a new key card but that still didn’t open the exercise facility. He had to manually open it and then leave the door open. The equipment is completely rusted and did not look safe to use. So I exercised in my room instead. I didn’t confirm this, but it seems that this hotel is being used to house transient populations. I admire the attempt to solve a significant societal issue. But I also don’t think this should be done at the expense of the feelings of safety of paying guests. I think at a minimum, the hotel should be notifying guests that this is occurring so they can choose alternative lodging.…
Dawn and her staff were great they did a wonderful job I felt very catered to on such a special occasion I will be recommending Shiloh inn for all events and overnight night stays ! Over all I give Shiloh inn a five star rating
Booked through Expedia (mistake #1), received a confirmation email and booking confirmation number for "Run of the House" for 1 adult and 2 children. Arrived to be told that there was no reservation for me and that they had no rooms available. The clerk had just finished telling the previous customer that he was sick of being understaffed and dealing with understandably impatient or upset customers all day, everyday, and that he had a new job starting next week. There was a printed sign on the desk pleading with customers to please be patient as we are understaffed. It was oddly more conversational than that, literally asking people to be nice "to me". Anyway, I did my best, but after around 15 minutes of back and forth with the clerk basically telling me he couldn't help me, despite my having in my hand the email with the confirmed booking, while my daughters waited in the car parked just outside the door, I began to lose my patience. He told me to get a hold of Expedia, who in turn told me to get a hold of Shilo. Great customer service on both ends. Eventually, after about 45 minutes of back and forth on a chat box with Expedia while they called and emailed the Shilo, they apparently had a single King they could give me. I refused, as they said they did not have any rollaways available, nor the staff available to check. I drive across the street the ACTUALLY newly remodeled Holiday Inn. (There's a big banner hanging on the outer wall of the Shilo, proclaiming that it's "newly remodeled", as many other posters have mentioned in jest as well. While I never made it to a room, the outside property and the lobby appeared as though the new remodel was sometime in the late 80's.) Come to find out that I was actually billed for the King Room since I did not cancel 48 hours prior to the booking date!!! Multiple emails to Expedia resulted in repeated explanations that the Shilo's cancellation policy was violated and that Expedia couldn't do anything about it, that I would need to take it up with the Shilo. Multiple emails to the Shilo have gone unanswered. I filed the necessary reports with Capital One to deny the charge as fraudulent as I was billed for services not provided. Haven't heard any further. Please feel free to look through my other reviews. I have been a Travelocity member for many years with occasional reviews, nearly all for the good. I don't take this lightly nor do I make a habit of complaining online. I truly would not recommend EVER staying at a Shilo, certainly not this one anyway, or utilizing Expedia to make your booking. The clerk on duty DID eventually admit that it appeared that "whoever" received the original booking email from Expedia must have replied to Expedia in confirmation of the email, prompting Expedia to then fwd a confirmation number to me, however, whoever that was also then failed to ACTUALLY make the booking. So in fairness to Expedia, the original fault was not theirs, however their complete lack of effort or ability to protect and assist their customer has caused me to never utilize their booking services again.…
It is hard to describe how disappointed my travel group was by the Shilo Inn. The only way to get to your rooms is by elevator or by walking around the hotel through the outside area, while the cards weren’t necessarily working for the door to the stairs. Rooms, especially bathrooms were not clean, particularly our room smelled like smoked cigarettes and had a burned stain on the counter. The breakfast was free, but it didn’t offer very much to eat. Overall, our experience of the Shilo Inn in Salem was very frustrating and we were happy when we got to leave.
I have always been impressed with the shilo inns policies and customer service, but this stay was beyond amazing. After being without power for a week, huddled around a wood stove 24/7, The shilo inn took in our family for 2 nights at a very reduced rate to help us out. The manager Dawn was wonderful to work with, and when she found out my wife was a veteran she discounted us even more. There are no words to express my gratitude for how kind, and compassionate their staff was, and how great they were to our family. If i could give more than 5 stars I would!
We recently stayed at this Shilo(Jan.30th,2020) and had a beautiful experience. The room was so spacious ,clean and accommodating for our needs....It was newly remodeled, both queen beds so comfortable...wet bar with fridge. Microwave and sink greatly appreciated! The pool and jacuzzi indoors was also an added pleasure..... The staff were friendly!!! We'll definitely come back when staying in Salem
Yes the room was clean, but sound from guests on the floor above was very clear...squeaky floor. Unfortunately, there was a bus-load of kids up there and they lasted well into the night. We should have said something, but were too tired to move and found sleep in between squeaks. Bed was very comfortable and breakfast was..."free," so can't complain. Pricy for the accommodations.
Got a very nice suite at a ridiculously good price. About half what that room would have cost anywhere else. The room was clean, and everything worked they way it was supposed to. Slept great, and woke up feeling like I had slept well. What else is there to ask for? The breakfast is a bit on the lower end of the scale, but we were meeting a friend for breakfast anyway, so that really wasn't an issue. I also don't see what the problem is with the neighborhood. Everything seemed to be pretty squared away, especially for a city this size. I think sometimes people whine for the sake of whining. We come to Salem fairly often, and I intend to stay here again.
I would barely give this 2 bones. It is close to the freeway and the dog room wasn't carpeted, which I think is a very good move, But...Very old, not the cleanest, poor dog space, scary neighborhood. Not sure how it got 4 bones. Woman at front desk nice but usually outside smoking. I couldn't wait to leave.
Big sign stating newly renovated. The first room had such a strong oder of bleach it made our eyes water. They graciously changed rooms for us but the sheets and pillow cases were stained. I do believe they were clean but in this business stained sheets just is not acceptable. It also boasts the slowest elevator we have ever used anywhere. The rate is reasonable but better off spending a few extra dollars and move on up.