Heathman Hotel

Heathman Hotel

Traveller (196)
Room & Suite (64)
The Heathman Hotel
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About

4.5
#18 of 153 hotels in Portland
4.8 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in downtown Portland, the Heathman Hotel is a historic landmark with luxurious accommodations and ample creative inspiration found within its two-story library.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Coffee shop
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Paid private parking on-site
Wifi
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Refrigerator
Flatscreen TV
Hair dryer
Safe
Iron
Wake-up service / alarm clock
Electric kettle
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Historic Hotel
Romantic
Languages Spoken
English
Hotel links
Special Offer:Book Direct on Website!

Location

1001 SW Broadway, Portland, OR 97205
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Portland Intl Airport
10.2 km
See all flights
Union Station
17 min
645Reviews11Q+A63Room tips
Traveller rating
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  • 21
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Detailed Reviews
t67222 wrote a review Feb 2023
Spokane, Washington3 contributions
Hotel's Favourite
5.0 of 5 bubbles
Beautiful historical hotel in Portland. Wonderful and kind staff. They made our stay great. Hot tea and coffee. Books signed by famous authors. Anthony Bordain!! Loved our stay and the staff is amazing. Thank you Heathman hotel. In Portland Oregon
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sanford Fibish, Guest Services / Front Office at Heathman Hotel
Responded 13 Mar 2023
We are humbled by your review. Our staff prides itself in offering world class service. Thanks so much and we look forward to serving you again soon.
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Jen Hernandez wrote a review Mar 2021
4 contributions4 helpful votes
5.0 of 5 bubbles
So, my partner and I have been traveling around Portland, Oregon. We have been staying at any and all hotels rated at least 3 stars and have stayed at about 10 different 3 and 4 star hotels since the beginning of the 2021 calendar year. With that being said. I feel as though my words carry a little more weight as I’ve experienced all kinds of different customer service from nearby hotels.

Michael H. and Brandon have given me the absolute BEST customer service I have ever received. I booked through Priceline one of their basic rooms. The first room I was in had an issue with the cooling; It was just a very warm day and because the room was on such a tall level the window did not open all the way. These two amazing employees accommodated me with a fan, complimentary bottles of chilled water, and by having an engineer take a look at the cooling unit. After, they upgraded me to a larger room. However, by no fault of their own, the second room was neighboring very loud and drunk couple.
Before I even had a chance to tell them of myself neighbors, Brandon had already offered me another room. But this did not happen... he actually upgraded me to a corner SUITE! Not only did he accommodate me with water, a giant fan tower, a couple of complimentary beers, but he had gone above and beyond and gave me a suite for the same rate and allowed me book a couple extra nights in this spacious suite honoring the same rate by booking site I had used!
I was more than pleased. Very ecstatic. I do plan on recommending them to anyone who asks, and I plan on staying again.
I should also mention that all the bathrooms are renovated and each room comes with a GIANT (at least 62” TV) and a 24 hour library and gallery. All employees have been more than pleasant and have made this the best experience of all the hotels I’ve stayed at. I doubt any other hotel will be able to top them and if they do, I can tell you right now it will be very difficult to match this level of service.
Thank you again, I look forward to my next stay!
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from daniel kahn, Guest Services / Front Office at Heathman Hotel
Responded 18 Mar 2021
jenlildaisy, Thank you for staying with us. I agree Brandon and Michael are amazing and outstanding! They take great pride in working here and love helping guests navigate Portland. We hope to have you back soon.
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KylieS wrote a review Aug 2022
Downers Grove, Illinois123 contributions40 helpful votes
5.0 of 5 bubbles
We ended our Oregon RV experience by spending our last night at the Heathman Hotel. It is beautifully decorated. The rooms are very clean and spacious. The hotel offers complementary bike rentals and afternoon happy hour. We arrived early so our rooms were not ready. The staff kept our luggage in a secure location and even delivered it to the first room that was ready while we were out and about. The front desk staff were very friendly and helpful. Only complaint was that in one of the rooms there were no bathrobes or coffee. The teens didn't need either so no big deal. Our (parent room) room was stocked with robes, tea, coffee. We really enjoyed our night after 10 days of camping. The hotel is also just 2 blocks from Pioneer Square. Great location.
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Date of stay: July 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Try and get a room on the 7th floor or higher for a view of a cool mural.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CheapGuyLA wrote a review Apr 2022
Los Angeles8 contributions1 helpful vote
3.0 of 5 bubbles
That's about the best I can say about the Heathman. And a couple of employees were exceptionally helpful. And that's it.

The hotel is a solid 3-star experience, on the par with a Doubletree or Courtyard by Marriott. If you come here expecting more you'll be disappointed.

I'm used to seeing carpeted rooms. They replaced the carpeting with vinyl laminate flooring, which is understandably cheaper and easier to keep clean. But again, reminds you that this isn't a choice property.

Like most hotels today housekeeping doesn't make up or clean up your room if you're there under three nights. Pro tip: bring an extra garbage bag from home because the Heathman's tiny waste baskets fill up quickly.

I'm most perturbed by the hotel's $30/day facility fee. It includes wifi, one diet coke or water during their Happy Hour, discounts on a bag of Doritos, etc. Of course everyone who travels recognize that the "facility fee" is just another revenue stream for the property. But at least give the customer something of value for the $30. Perhaps a gift card for the adjacent chocolate shop or something to show you're in a nicer hotel than the Hampton Inn like a flower arrangement in your room at check in.

Overall, meh. There are better choices at better rates in Portland.
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Date of stay: March 2022
3.0 of 5 bubblesService
Room Tip: Facing the beautiful alley is definitely quieter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marjorie Walsh, General Manager at Heathman Hotel
Responded 26 Apr 2022
Thank you for your response CheapGuyLA. The Heathman underwent a full renovation of all of our guest spaces in 2018, we now boast upgraded features such as our carpet-less floor and our rooms are instead furnished with a plush rug, greatly reducing bacteria and unwanted odors in addition to enhancing our guest rooms. While we have currently adjusted our housekeeping procedures to every 3rd day, we are always more than happy to provide additional linens, towels or garbage replacement at any time simply upon request. The Guest Amenity Fee has become very commonplace, and here at the Heathman allows us to continue to provide personal and meaningful experiences for our guests. Our evening social beverage hour, library with over 2600+ selections, morning coffee kickstart services, enhanced and select guest room coffee and tea options, as well as a $5 credit per night towards our lobby kiosk allows our guests to enjoy a boutique experience with elevated options around every corner. I do hope we have the opportunity to host you again in the future, we hope to see you next time you're in Portland!
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Tom B wrote a review Mar 2020
Tiburon, California94 contributions23 helpful votes
2.0 of 5 bubbles
We ave been staying in this hotel for many years. It is under new management and its former well deserved reputation is tarnishing fast. There is the usual ridiculous charge for services. The bed sheets were not made when we checked in and the room was not thoroughly cleaned in the time we were there. Towels were changed in the bathrooms but the counters were not wiped. Floor not swept.

The Headwaters remains a good restaurant but with a more limited menu.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jimmy Ma, Guest Services / Front Office at Heathman Hotel
Responded 16 Mar 2020
Hi 8TomB, Thank you for choosing us and providing a detailed review. I am so sorry to hear that you didn't had a great experience. I'd love to hear more about your experience and hopefully make it up to you. Feel free to reach out to me directly at jimmy.ma@heathmanhotel.com. Looking forward hearing from you. Best, Jimmy Ma Assistant Front Office Manager
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Christy wrote a review May 2020
13 contributions6 helpful votes
2.0 of 5 bubbles
Had a 1 night stay reservation. Once we got there, the front desk area was quite narrow (especially with luggage) but had lavish appointments. The staff at check in was not friendly and very pretentious. Once we got to our room, it was nicely decorated but quite small for the price. Plus almost everything cost a fee, so keep an eye out for that. We grabbed a small appetizer from the restaurant to try it out, the food was overpriced and not good. Our server was cold to us, similar to the front desk staff, and it took us more than once to flag him down in a non busy restaurant, he never checked in on us. We walked around the city for a bit because we were there on business. I got back to the hotel restaurant, and asked if I could have a cup of water. The bartender told us they were not allowed to give out a cup or glass of water, even for hotels guests. I said what if I bring my own cup, they said no, hotel policy. We checked out the next day, only to find out that the hotel charged us a resort fee and additional fees for services we didn't use. So that was a struggle.

Pros: They have a beautiful library area that you can sit in and borrow a book to read while there and get work done quietly.

Cons: Everything else about the hotel unfortunately. Overall this place is over priced and the staff is not friendly at all. If you have to stay here, please triple check your bill, lots of duplicitous fees. I won't be returning and cannot recommend.
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Date of stay: June 2019
1.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from daniel kahn, Guest Services / Front Office at Heathman Hotel
Responded 11 Jul 2020
Jedigoddess, Thank you for staying with us. I am surprised to hear about our team. I would love to hear more details and make it up to you. Please email me at daniel.kahn@heathmanhotel.com
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Swati wrote a review Aug 2021
San Diego, California2 contributions1 helpful vote
2.0 of 5 bubbles
I stayed at the Heathman Hotel 8/5 - 8-9 and unfortunately was incredibly disappointed with their lack of service.
While I understand some policies have had to change due to COVID, they’ve taken it to a level to avoid providing basic hotel services.
I stayed for 4 nights, none of which my room was serviced (coffee refreshed, garbage taken out, fresh towels) without me having to ask multiple times.
Our air conditioning wasn’t working in our room the first night and they told me I could open the windows and brought up a box fan.
They don’t have room service, and the restaurant is closed, meaning there is no onsite dining.
I tried to talk to a manager about this, but was told they weren’t in and would call me. I’ve called 5 times over the last week and half with no returned call.

Save yourself the money and stay at the Hilton across the street.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daryn White, General Manager at Heathman Hotel
Responded 15 Oct 2021
Please accept my sincerest apologies for your concerns not being addressed sooner. Please contact me via email and we can discuss this further. daryn.white@heathmanhotel.com
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Alex E wrote a review Jul 2021
Lafayette, California1 contribution2 helpful votes
1.0 of 5 bubbles
Sadly, this hotel is suffering greatly and I cannot recommend it at all. I should have known from our check in and the manager bringing our luggage to the room that something was afoot. As it turns out, the carpet in our room was extremely dirty with lots of hair (both pet and human) and dirt, we had one robe instead of two, the shampoo/conditioner bottles were only 1/4 full and there was only enough coffee for one day (after being told there was no daily maid service). We politely complained about these issues and received a very delayed response. The carpet was NEVER vacuumed , the amenities were refilled and an additional robe delivered 12 hours later (after multiple requests) and I brought the coffee container down to the lobby to be refilled myself. In addition, the exercise room was extremely dirty and the container with the cleaning wipes was completely empty. The restaurant remains closed. Due to all these issues, I checked out a day early and went to another hotel. If the hotel cannot provide basic services, then they should not be open and charging high rates for their rooms. Buyer beware!
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Date of stay: June 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from daniel kahn, Guest Services / Front Office at Heathman Hotel
Responded 9 Jul 2021
724alexe, I feel terrible that this was your experience. Please reach out directly as I would love to connect with you and make it right. My email is daniel.kahn@heathmanhotel.com I hope to hear from you soon.
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Melanie wrote a review Feb 2020
Santa Clarita, California1 contribution1 helpful vote
2.0 of 5 bubbles
I just stayed at the Heathman Hotel this last weekend. It was my first time to Portland (city is amazing), and I had high hopes for this hotel as it seems customer service here is spoken very highly about. I payed for my package through Expedia, and was well aware that I would be charged a resort fee at check-in which is totally ok. After checking in, I get an alert from my bank account that I was charged 519$. Surprised, I go back to the desk to figure out what happened, and a different hotel clerk is there now. She tells me that is some sort of security/insurance fee of 100 per day in case anything should happen. I was shocked, what sort of hotel PRE-charges their guests for damage that has not even happened, and to be quite honest, it really makes me feel as a customer that I am not trusted upon check in. Not only did the previous attendant not tell me anything at all about that charge, the girl standing in front of me offered no apology, no smile, nothing after I expressed my concerns that at the LEAST I should have been informed about it before being charged. And to my surprise I turn around and there is the original clerk who helped me upon check in, looking nervous in the corner. He also offers no apology to me even as we take the same elevator back up with him to our room. It’s insane to think guests here are charged so much extra up front, when that money could have been used for food and experiences during my stay in Portland. Also, I haven’t even been refunded the money yet after checking out. Really disappointed with the secret charges and service here. I love Portland and I’ll be back, but at a different hotel.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from danielk10576, Manager at Heathman Hotel
Responded 6 Feb 2020
Mgeddie23, Thank you for choosing to stay with us. I feel terrible this was your experience. I have emailed you directly and look forward to hearing back from you. Sincerely, Daniel
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Carol T wrote a review Apr 2020
Chicoutimi42 contributions64 helpful votes
5.0 of 5 bubbles
This hotel was recommended to me by my cousin, a long-time resident of Portland. Great recommendation! The attentions, the detail, the warmth and hospitality fo the hotel are amazing. Every evening, around 6:00 pm, a free cocktailmis offered, highlighting regional spirits. The event is hosted in the amazing library, which prides itself in housing over 2500 first edition boos, all signed by their authors. The ambience is magnificient. The restaurant attached to the hotel has won "Ched of the Year" and has delicious menus and seafood. The hotel location is perfect and the staff even walk around in the evening, offreing nightcaps to the guests. Just a lovely place, with an amazing vibe. We will return.
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Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from daniel kahn, Guest Services / Front Office at Heathman Hotel
Responded 11 Jul 2020
Carol T, Thank you for staying and sharing your great experience. We also love the lovely place and sharing the amazing vibe with our guests. We hope you come back soon!
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TravelEnthusiast asked a question Feb 2019
288 contributions165 helpful votes
Is parking offered at the hotel
Answer from Matthew S
Hi! We offer valet parking at the hotel for $50 per night. It's a 24 hour service with unlimited in and out privileges. There are self parking options in the immediate area as well.
ParisKat asked a question Sept 2018
Indianapolis, Indiana673 contributions151 helpful votes
Dear Lunnie1981, do you by any chance remember what brand of shampoo/conditioner the Heathman supplies? Thank you!
Answer from darynw
Portland, OR
We use Jonathan Adler products.
Cindy C asked a question Mar 2018
Nashua, New Hampshire18 contributions19 helpful votes
What do you mean by pet friendly? I’ll be traveling in May w/my dog
Answer from Greg M
Green Valley, Arizona5 contributions16 helpful votes
They allow dogs in some rooms for a fee. They also provided a nice “gift basket” of dog related toys.
juicystar0008 asked a question Feb 2018
Grand Rapids, Michigan
Do you need a key card to access elevators?
Answer from Caroline P
Chico4 contributions
No. We just pushed the buttons.
Answer from CBScout
Eugene, Oregon99 contributions64 helpful votes
We wondered about this "resort fee, as well, but unfortunately we had already checked out. Argh! Since they are still remodeling the workout room is closed. But they did offer us a pass to go to some workout facility a few blocks away! Well, that's NOT convenient! Many other luxury hotels include a number of these niceties in their basic fee, with no added surcharge. Odd.
CelesteOliver wrote a tip Feb 2024
La Cruz de Huanacaxtle, Mexico45 contributions33 helpful votes
3.0 of 5 bubbles
"Do not stay here if you want someplace nice."
Read full review
Stacey Smith wrote a tip Nov 2023
18 contributions2 helpful votes
5.0 of 5 bubbles
"The valet parking lane is on the right side of the street near the bike lane. Make sure you’re on the right side of the one way streets! "
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Chelsey M wrote a tip Nov 2023
1 contribution
5.0 of 5 bubbles
"The valet isn’t needed as there’s a 24-hr lot across the street, my back hurt and I needed quick and easy parking, it’s $55 valet/night. "
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ChineseBabe wrote a tip Nov 2023
Corvallis, Oregon51 contributions24 helpful votes
5.0 of 5 bubbles
"The king suite is worth the extra fee. Lots of room."
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Carly S wrote a tip Oct 2023
2 contributions
5.0 of 5 bubbles
"Wander around the hotel late at night when no one else is around, it made for a special experience. "
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Not the right property for you?
There are more places to choose from in the Portland area.
PRICE RANGE
₹12,996 - ₹16,994 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOregonPortlandDowntown
NUMBER OF ROOMS
151
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HEATHMAN HOTEL (Portland) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Heathman Hotel
Which popular attractions are close to Heathman Hotel?
Nearby attractions include Arlene Schnitzer Concert Hall (0.02 km), Oregon Historical Society (0.2 km), and Portland Art Museum (0.2 km).
What are some of the property amenities at Heathman Hotel?
Some of the more popular amenities offered include free wifi, a fitness centre, and room service.
Which room amenities are available at Heathman Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Heathman Hotel?
Guests can enjoy complimentary tea, free instant coffee, and a free welcome drink during their stay.
Is parking available at Heathman Hotel?
Yes, paid private parking on-site, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Heathman Hotel?
Conveniently located restaurants include Q Restaurant & Bar, Mucca Osteria, and Southpark Seafood.
Are there opportunities to exercise at Heathman Hotel?
Yes, guests have access to a fitness centre during their stay.
Is Heathman Hotel located near the city centre?
Yes, it is 0.1 km away from the centre of Portland.
Are any cleaning services offered at Heathman Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Heathman Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Heathman Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
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