The service in this hotel is outstanding. The front desk, valet, housekeeping, all remarkably hardworking and dedicated. We were traveling with an infant and landed in PDX at 10a on a Saturday. I wish I had the names of the kind man and woman working at the front desk because they worked to prepare our room early for us and it was available at 11a. We couldn’t believe it. They continued to greet us with a smile everyday and take care of our needs throughout our stay. Aside from the service the property itself is also excellent with an outstanding, safe location for visiting Portland.
As with most kimptons, it is very nice. Helpful staff, great room and a nice view. Very cool location. A bit pricey, but I can see why. It is right on the river, so it is a great place for a walk. I’m glad to see places like this back after Covid. We will stay again
The location is everything… we took advantage of having the walk-jog path right outside the door and did a 4-mile loop around the Willamette River. Excellent! The property itself gives a warm, cabin-like feel with all the comforts one needs to feel well taken care of. We had brunch at the King Tide restaurant in the hotel, and every item we ordered was delicious. (Try the cinnamon roll!)
We had a wonderful stay at the RiverPlace. Our room had a view of the river and was extremely comfortable. When we arrived there was a hosted happy hour in the lobby, in which we were given a glass of a local white wine and an amazing appetizer. Location was perfect and we would stay here again.
Checking in a lengthy nightmare. The valet persons were all male. They were nice. The woman who checked us it was sympathetic to my complaint that they wanted to charge me $1500 and not $900ish. The man shook his head, but would not budge on contacting the manager to help get the math figured out, after 30 minutes passed and he was no closer to a solution other than I pay $1500 I ended up settling to be charged $1300 + and come back the next day to get help from the manager. I told him repeatedly I had two dogs that needed to pee and a family waiting to get checked in. After 50 minutes passed by the price he wanted to charge me was still $1500 ish after reservation made in March 2022 said $600ish and the week b4 upgraded receipt showed $900 ish including tax and etc. I had selected 3 upgrades after booking, a marine view king to a king one bedroom cottage, champagne on arrival, late checkout from noon to 4:00 pm, with the original price being $600 ish, and after upgrades I got a receipt in my email for $900 ish. As it turned out they charge a daily amenities fee of nearly $40, then $50 ish per night valet parking, and $77 a day for incidentals. So with your vehicle in valet jail this means tip to get your stuff to the room, tip to get anything you need from your vehicle, tip to get your vehicle each time you drive somewhere. When we finally checked out we paid nearly $1250 and we had room charged of one bath bomb and a wine glass. I always pay for food and get my receipt at the time we order it. The marina facing cottage had a separate bedroom with an additional tv. That’s why I selected the upgrade. My son would otherwise watch cartoons at mega volume our entire trip every time we were at the hotel. I wanted my own tv so my husband and I got to watch impractical jokers and no tv fights. This is especially important if you come from Eastern Oregon where we can’t get cable tv, just internet tv due the handshake deal between Comcast aka Spectrum and Eastern Oregon Telecom. (Divide customer geographical territories and limit services as per us.) The kitchen was clean but the kitchen sink faucet was broken and very little water came out. Hot water was warm not hot. One bath, no shower after. The pullout bed had zero bedding. We had to call to get some. They brought a comforter and one pillow without a pillowcase. We slept on a bare mattress. Ants swarmed the dog food over night and in picking them up I was covered in biting ants. By the time we rescued the dog dishes and cleaned up all three of us and the dogs had ant bites. They seemed to have come from the log pile by the fireplace, maybe. Because of the ants we asked to move because they needed to fumigate. They moved us up two floors. They didn’t help us move and because the ants were discovered right before we were ready to be out the door to Comic-Con we were not early as planned to get parking. Instead we were moving all our stuff and groceries in costume up two flights, over one building. Sweating we parked several blocks away and got stuck in a 3/4 mile line 6 wide. There is no grocery store in walking distance of the location. Buy groceries before you drive to Portland is my advise. Kitchen is nicely appointed but every door shelf was busted out of the fridge. Coffee maker and coffee were great. Good size, good coffee. The bathtub in the cottage (one bedroom apartment) we were moved to had the bottom scraped out of it and it tore your butt cheeks up. Painful. The view was better though. The balcony had bigger than my dogs head size square openings so they couldn’t go out there. We paid for the late check out but the maids would not leave us alone come 11:00 am!! They went in without knocking and twice I had to yell from the courtyard we were still checked in. The front desk checked us out and turned off our key cards at 2:46 and when we tried to get to checkout and our car we were locked on the back porch. The constant yelling and muffled music from the outside overhead speakers I could live without. I’d like to see every motorized scooter disappear forever. The riders obnoxiously race by nearly knocking you down from behind at night. But that’s just me. I’m not a big city person.…
This was my first time staying at this a Kimpton property. The rooms were very spacious compared to other Kimpton properties I have stayed at. The staff is where this property shined. From the valet to the restarting staff, we were highly impressed. The most impressive was Meghan the bartender. She was so friendly and fun to talk with. Plus she makes some awesome drinks! She is worth visiting this property alone!
We have been staying at the RiverPlace for over 20 years. Our last visit was in 2019 prior to Covid. We returned this past weekend as we were in Portland to attend a family member's wedding. Our stay at the RiverPlace was extremely disappointing. Prices have gone up and the service has greatly declined. I called the week prior to our arrival to ask a question about salon services/recommendations nearby. The front desk clerk had no idea and said the concierge was out. Upon arriving, we pulled up and the bellman opened the door, and continued to hold the door open while I mentioned that we had quite a bit of luggage in the back of our rented SUV. He suggested I check in at the front desk first. As I was checking our family in, I noticed my husband and son bringing luggage in, all the while with the bellman holding the door open. My husband confirmed that the bellman never offered to help or take care of the luggage. After checking in, we brought our luggage to our room ourselves. It was a 90 degree day in Portland and our suite was stifling hot due to the "motion sensor" on the thermostat. When we did get the air conditioning working, there was a strong smell of mildew. Although the reservation was made for three in the suite, it was only prepared for two (towels, etc.) Having stayed in the same suite for several years, when making the reservation I asked for the adjoining room for another family member and was told that there was not a room that adjoined, which we found to be incorrect upon getting into the suite. We had a dinner to attend that evening shortly after arriving and asked the front desk how long it would take to get to the restaurant from the hotel. Again, no idea. If you want your room cleaned or freshened up, you must make a request, as it is no longer done automatically. I have no idea why the bellmen are there because we were in and out of the hotel several times during the weekend and aside from parking cars, they don't do much else. When we checked out, we brought our own luggage down (this time the bellman did not open the door, or hold it open for us - he just stood at his podium) and we loaded our SUV ourselves. The bed and pillows were not comfortable, the bedroom area of the suite is very "tight" and the fabric window blind is sheer so the light coming in makes it difficult to sleep at night. The only positive thing to say is that the restaurant is well run, with good employees and service. The hotel is the opposite. Entering from SW Naito Parkway to SW Harbor was shocking as the area is blighted. Trash, debris, weeds and a huge portion of the parkway cement guardrail was smashed through and remains unrepaired. The current state of the area is sadly a shell of what it once was. We will not return to the RiverPlace and will be looking for a new hotel to stay in on our next visit to Portland.…
This hotel is located right next to the river, and near a fun boardwalk with many restaurants. We got one of the larger rooms that has a separate room with a bunk bed for kids. The hotel staff are also very friendly, we never ate at the hotel's restaurant as we were visiting relatives. Everything about the hotel was great, the only thing that I did not like was the parking. The hotel does not have any self parking option and you have to use Valet, which is very expensive , it is $49 per day. I did not like paying such a high price for parking. Other than that a perfect place to stay. They also did not have daily housekeeping due to COVID, we were there for only two days, so it did not bother us. P.S. this place was one of the few hotels that I loved their shampoo and conditioner.…
My family and I stayed at the hotel for a wedding in Portland. Great services and benefits, free snacks and drinks. We ate breakfast at King Tide restaurant, and Patrick took amazing care of us! He was extremely friendly, and talked with our table for quite a while. As a server, I would say it was some of the best service for brunch that I have ever experienced. Would absolutely come back here again in the future.
We thoroughly enjoyed our stay at Kimpton, Riverplace. The positioning and views from the property were memorable for sure. The team went out of their way to ensure a wonderful experience…….congratulations to Laura Maldonado and Liza Bohles The restaurant was excellent and service impeccable Would highly recommend this boutique downtown property ……..great for leisure