Thoroughly enjoyed my two night business stay at the Embassy Suites by Hilton, Portland Downtown. The hotel staff was friendly, welcoming and provided great recommendations to nearby dining. The hotel restaurant Mother’s Bistro & Bar has great food and was a perfect location for lunch and breakfast meetings. I stayed in a Pure room and my allergies didn’t flare as they normally do when traveling.
Haven't stayed at an Embassy Suites in quite a long time. Fast friendly check in. Very large and nice lobby. Adequate sized room with comfortable bed and good WiFi. Was a bit noisy the night we were there with people in the hallways til the wee hours of the morning. Full complimentary hot breakfast. Complimentary coffee was also available in lobby in the morning. Convenient to everything downtown! Overall a nice stay and would definitely stay again!
Truly great bang for your buck. Great breakfast, lovely evening reception and the restaurant on the main floor was a wonderful option. Walking distance main shopping areas and voodoo sweets. We will return.
Our stay at this time completely changed our view of Embassy Suites brand. 1. Outdated facility (1-a) All of three elevators were out of service, requiring use of a service elevator for the first evening and the following morning. (1-b) The old and cracked wooden frame glass windows did not have sufficient soundproof performance against sounds/noise from the nearby nightclubs or some. (1-c) In-room TV did not have any service menus such as preview of a room billing statement, quick check-out, general guidance. 2. Poor breakfast (2-a) Even considering the current pandemic situation the served breakfast was very poor in quality and varieties (e.g. lack of yogurts). This place was worse among my past stays at multiple Embassy Suites locations or other multiple Hilton-brands hotels. (2-b) My wife and I opted to go outside for our third morning breakfast. We were not comfortable to start our days at very dark breakfast room located in the basement. 3. Homeless neighborhood and parking structure (3-a) We saw many homeless people and their tents on streets nearby this hotel. We saw one of them at the fourth-street entrance of the hotel. I hesitated to unlock and open the unattended door with a room key. (3-b) Self parking was located cross the street of the hotel. Its lower-level floors of semi-public parking structure were reserved for valets; we needed to go up to fourth floor for self-parking every day. (3-c) The elevator of the parking structure gave so bad smells. It could be an emergency toilet of homeless people in night. 4. Poor check-out service (4-a) We did not see a key drop-box for quick check-out in the lobby. In-room TV did not have a menu of the check-out either. (4-b) We stayed with AAA Stay & Park plan that included a self-parking fee. But the bill had included additionally self-parking daily fee ($135 for three nights). until I reviewed a printed statement and told a frond desk that my room plan included the parking. …
We stayed with family for one night, really happy with the service. I was so impressed by Merissa, the breakfast cook. She was amazing with handling so many orders at the same time and still had a smile on her face to make us feel welcome. We had some little issues with the elevators and parking but overall it was a great experience and I would definitely come back again.
Parking garage endorsed by hotel across street had feces and urine smell on elevator and at both elevator entrances/exits....by far the most disgusting experience we have had while on travel...this is downtown Portland so stay away if you don't like extreme filth and horrendous smells/sights....simply awful and offensive much like Portland I guess.
We booked this hotel for our three night stay in Portland. It was a very nice hotel with great service, security, and overall in a great place with walkable places to eat and shop. Definitely would stay here again if in Portland again.
Room: Very nice but clogged toilet (6.8) Staff: Friendly and helpful (8.6) Lobby: Weird smell but incredibly cool interior and ceiling (5.4) Gym: No weight rack in gym, minimal towels in gym area a few days, two treadmills, one elliptical and one bike (4.3) Misc: Good location. Also their elevator they use for parking had urine in it from someone. They had broken orange juice and milk during our stay.
Good location, huge breakfast included and also nice evening cocktails and snacks . Close to everything, parking is expensive at the hotel. Staff was very nice and Helpful, Wade at the front desk was super nice.
We were there for the PDX marathon. We were told there would be a runners' breakfast. We went downstairs to locked doors because they ran out of food! Several runners were livid. I was willing to take coffee and a hard-boiled egg at that point. No one would answer the door. We went upstairs to ask the front desk what was going on. The only attendant working said, "no one told me they were closing". I asked for a coffee. She said the machine isn't working and no one told me how to clean it. Ok, we will go get something from the snack room. Bought a yogurt and cheese and crackers tray. She said we will charge your room $5.00. I was mad because breakfast was supposed to be free. I got my bill yesterday, the front desk charge me $9.00. My room was over $400.00 for one night and we were treated with such indifference. I don't think I will be back! Also, we were promised a two-bed room. We received a King bed and a sleeper-sofa. The sleeper-sofa was thin, slanted and really uncomfortable. When I asked the front desk to exchange--he told me, in an arrogantly, rude way, that I was wrong in how I ordered and I should have expected a sleeper sofa in the suite. I don't know what it takes to be the official Portland Marathon hotel, but another hotel could definately have done better.…