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Holiday Inn Express & Suites Ontario

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174 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Ontario
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Showing 171: English reviews
Exeter, United Kingdom
Reviewed 15 August 2016 via mobile

The hotel itself is fine! It's big, lovely rooms, spacious, a great breakfast but when we arrived, we had to ask if the pool was open. It was broken and the pool was the only reason we booked here. The man on the desk didn't seem to care that we were not happy about the pool. In that respect, I...

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Helpful?
Thank Paul R
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Ontario, responded to this review

Dear Paul R, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate our rooms, breakfast, and the convenience of our location. However, I was concerned to see your disappointment with the unavailability of our pool. I would like to apologize for any inconvenience this issue...

Corvallis, Oregon
Reviewed 14 August 2016 via mobile

My wife and I stayed here 5 years ago and were happy with the room then. So, we booked with them for two stops this month. Stayed four nights ago on our way east and will be there tomorrow night on our return trip home. If you are looking for a great room and need ADA/wheelchair accommodations this hotel does...

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Thank jglu
Reviewed 11 August 2016 via mobile

We have a family of 6 and there was plenty of room for us. Staff was very nice and helpful even though we didn't arrive until really late at night. Breakfast was really good as well. Biscuits and gravy and sausage and eggs was a hearty start to our long trip ahead.

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Thank Jana G
Reviewed 10 August 2016 via mobile

I give a 2 star only because the staff was polite. Our room looked as though it had never been vacuumed or cleaned at all. The carpet was filthy and the furniture quite stained. My 3 year old was barefoot for maybe 20 minutes and the bottom of his feet were grossly dirty from the carpet in that time. Being...

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Helpful?
Thank brunstone
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Ontario, responded to this review

Dear brunstone, Thank you for writing a review about your recent stay with us. I am pleased to hear your positive feedback about the nice staff. We are always happy to provide a consistently clean and comfortable place for our guests. Your concerns about the poor room cleanliness notably with the carpet and furniture will be addressed as soon as...

Laramie, Wyoming
Reviewed 2 August 2016 via mobile

Room Attendant Lorena was the icing on the cake this morning! She reached out to me and made sure everything was great with our stay with a big smile which is worth way more than we paid for the room. Keep up the great work team Holiday Inn Express Ontario!👍

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Thank HILaramie2007
Reviewed 2 August 2016 via mobile

We stayed overnight on 8/1/16 and stayed in 3 guest rooms. Room 133 had ants on the Keurig and the desk. Also, upon first walking into the hotel, I tripped on the rug that was flipped over and fell. I twisted my right knee and landed on my left knee and bruised my left leg pretty badly. Other than that,...

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Helpful?
Thank Angela H
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Ontario, responded to this review

Dear Angela H, I appreciate your post regarding your recent stay at our hotel. We rely on guest feedback as this will allow us to improve wherever possible. Thank you for noting our good breakfast selection. On the other hand, I am very sorry for not meeting your expectations when it comes to your room accommodations, especially with its cleanliness...

London, United Kingdom
Reviewed 22 July 2016

After previously reporting an a series of problems at this hotel, the manager today (who had not previously been available) listened to all of my concerns and complaints and addressed each and every one of them in a way that left me feeling that the problems would not be repeated, training issues would be addressed, and also compensated me for...

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Thank IMUK
Holladay, Utah
Reviewed 18 July 2016

Just passing through on our way to Portland. Nice people and clean room. The breakfast is the standard fare - meaning it's just not that great. Where to these hotels get this stuff? Must be from the same vendor. Anyway, it's not a deal killer, but keep your food expectations low.

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Thank Ioannisutah
Roseville, California
Reviewed 13 July 2016

My wife and I stayed at this hotel for one night. The hotel is located right off the interstate and fairly easy to find. The exterior grounds were kept clean as was the lobby and dining area. A wonderful breakfast was included with our stay. The pool was being serviced during our stay and was unusable. Lobby staff was friendly...

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Helpful?
Thank Steven U
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Ontario, responded to this review

Dear Steven U, Thank you for staying with us and for leaving a review. I am delighted that you found our hotel clean and our staff accommodating. It is always hugely motivating on our end to receive commendations from our valued guests like you. However, I understand that your stay was not 100% satisfactory due to the housekeeping services. Please...

A TripAdvisor Member
Level Contributor
18 reviews
10 hotel reviews
3 helpful votes
Reviewed 9 July 2016 via mobile

I was nervous to stay at an express but it was actually gorgeous. The room was super spacious as was the bathroom. The most comfortable bed. The bathtub was over sized. Granite counters and shower wall. Lighting could've been better in the bathroom.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
New hotel in Ontario, Oregon provides comfort & convenience. Welcome to the Holiday Inn Express & Suites in Ontario, Oregon. Our Ontario hotel is halfway between Portland, OR and Salt Lake City, UT, making it ideal for all travelers. Families looking for lodging in Ontario, Oregon will love our smoke-free hotel, located off I-84 and 50 minutes from Boise, Idaho. We are close to local attractions, including Four Rivers Cultural Center, Old Fort Boise, Rinehart Stone House Museum and the Oregon Trail Agricultural Museum. Nearby sights and activities include the Ontario Golf Club, the Vale Murals and the Farewell Bend State Recreation Area.Business travelers will be impressed by the comfort of our Ontario, Oregon accommodations. We offer easy access to companies such as Heinz Frozen Foods, AmeriCold Logistics, Holy Rosary Medical Center and the Oregon Bureau of Land Management. Treasure Valley Community College is just down the street. Our new hotel in Ontario, OR also provides a 24-hour business center with fax, copy and print services and free high-speed, wired and wireless Internet access throughout the hotel. While lodging in Ontario, Oregon you can enjoy upscale amenities including an indoor pool with whirlpool that opens to an outdoor deck with a relaxing waterfall and a Great Room with a cozy fireplace. Also, there is a 24-hour fitness center and a delicious Express Start breakfast. So Stay Smart at the Holiday Inn Express Hotel Oregon. ... more   less 

Additional Information about Holiday Inn Express & Suites Ontario

Address: 212 SE 10th St, Ontario, OR 97914
Region: United States > Oregon > Ontario
Price Range: ₹ 6,701 - ₹ 8,799 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Ontario 2.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Holiday Inn Express Ontario
Ontario Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Ontario staff and other travellers.
3 questions
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Kelowna, Canada
over a year ago
Tulsa, Oklahoma

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Questions? Get answers from Holiday Inn Express & Suites Ontario staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“419 has the most space and lots of windows, I believe it's listed as the executive suite”
 of 5 bubbles A9106GUmikea, 29 Nov 2016 | Read review
“I'd suggest a room facing south to avoid the onramp traffic noise.”
 of 5 bubbles KariW742, 27 Nov 2016 | Read review
“This hotel had government rate rooms.”
 of 5 bubbles ChuckOregon, 23 Nov 2016 | Read review
“Ask for handicap units if booking ahead of time.”
 of 5 bubbles mparker, 15 Sep 2016 | Read review
“Choose a room away from the Freeway at the far end of a hallway.”
 of 5 bubbles Modestotrekkerl, 3 Sep 2016 | Read review
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