Informed hotel that I had to cancel reservation because I just tested positive for Covid and doctor ordered that I be quarantined at home. Hotel said it would bill me whether or not I came. I asked do you want me to expose the other guests to Covid and hotel said it was not their problem. I called customer relations department for hotel chain and they called the hotel and agreed to cancel the reservation and not charge me. They did subsequently charge me even though I had a cancellation number. Hotel chain customer relations department said it was up to the Klamath Falls hotel to go back on their word and charge me. So, this hotel and company do not care if you get Covid at their hotel and play games with you when you call the customer relations department.
Comfortable room, well maintained, with comfortable beds, and good TV service. The check-in was easy. The room was clean, and it was a convenient location on Hwy 39, with plenty of places around to eat. Klamath Falls has some good museums and walking paths as well as being just under an hour from Lava Beds National Park. We would stay here again.
Chose this hotel because it had some of the top reviews on Trip Advisor. However, full disclosure….when we pulled in (driving right past the new, modern Holiday Inn) my heart sank. It’s tucked in next to the Holiday Inn, and looks pretty frumpy and run down from the outside. Especially sitting right next to a brand new hotel. Upon entering lobby, I felt a bit better as it’s pretty nice inside. Front desk staff was super friendly, too. The first room they put us in had a sour smell so they put us in another room, no problem! Second room was clean and spacious. For a one night stay, it was fine. But, given that there are two nice new hotels right nearby (Holiday Inn and Best Western) I think this hotel needs to step up its game and revamp the outside, spruce it up with landscaping too. Overall it was fine, but if we pass through again I’d probably choose the newer one next door.…
Great location, the room is extremely clean and comfortable, cozy actually. European linens on the bed. The front desk staff was very helpful. The pool is quite large and impeccably clean, great pool temp, the spa very nice and hot, Jacuzzis felt great on my tired from driving all day spine. It would stay here again.
I was skeptical when we checked in if this stay was going to be a good experience. The front desk person checking us in wasn't exactlly the friendliest, however, we had no problems with check-in itself. The rest of the stay was great. We had two rooms on the first floor. The indoor pool was very nice, breakfast was hot and good, beds were comfortable, and all of the rest of the staff we encountered during our two-night stay were very nice. We even had housekeeping service the second day which was a pleasant surprise to come back to after a long day exploring Crater Lake and Bend. Thanks! Taking a star off for the faucets in the sink and bathtub, they were hard to pull to operate in both rooms, they could use an upgrade. .
On a Recent road trip to attend to some urgent family matters. We had completed 8 hours in the car when we pulled into this Comfort inn. The lady at the front desk was very friendly and helpful. Without asking she offered a room upgrade and we enjoyed a jacuzzi tub in our room! This was perfect for my wife and I. We were able to relax after the long drive and had a great night’s rest! I would certainly recommend this inn!
The hotel was very clean. The staff was amazing.. I recommend this hotel for anyone traveling to Klamath Falls Oregon. The service from the hotel staff was just amazing anything we needed they supplied
We appreciated the good rest we got at the Klamath Comfort Inn. Breakfast was good, the staff were professional. Our room was clean and comfortable. We were glad the parking was sufficient to allow parking for our vehicle and trailer.
Honestly, the staff made it feel like a home away from home. It only took a few weeks days to be on a first name basis. I owe the comfort and ease of my elongated stay to them! A great, centralized location across the street from a shopping center and near all that the city has to offer. In a safe area with great walkability. You wont regret staying here!
We stay here all the time for work. The beds and pillows are always super comfy. The people that work there are friendly. Check in and check out is always super fast. I have never had a negative experience at this hotel.