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Extended Stay America - Portland - Gresham

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111 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Portland - Gresham
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Showing 110: English reviews
Dhaka
Reviewed 14 September 2015 via mobile

We booked for a king bed room but got one with two tiny queen beds. Room was specious and moderately clean. It has a large freezer, a oven and full cooking facility. The small dining table was cute. We got a bad surprise when we could not find a waste bin in the room or bathroom! But breakfast was even...

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Helpful?
Thank Tasnova7
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to your expectations. Your comments were reviewed by the staff, and we will make sure we are clearly communicating our amenities during guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with...

Lawrenceville, Georgia
Reviewed 30 August 2015

Found $81 per night on Priceline, best rate we could find in Portland. The hotel is in a nice location with restaurants nearby. The queen bed is very comfortable, there is a nice flat screen TV and a kitchen with two burner stove, microwave and full size fridge. While we didn't cook, the kitchen was handy for warming restaurant leftovers....

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Helpful?
1Thank Bob A
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you so much for posting a review of our property. It's great to hear that you had a comfortable stay and that our staff provided you with accommodating service. I’m thrilled we were able to provide you with a home away from home experience! Thank you again for sharing your experience with us. We would love to see you...

Atlanta, Georgia
Reviewed 13 August 2015

I booked this property blindly through Hotwire. It is not a hotel as described but an extended stay facility..I give that thumbs down to Hotwire. Cons: I arrived late in the evening. The front desk attendant was not very friendly or informative. I finally was able to ascertain that I needed to request everything from a coffeepot to a spoon...

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Helpful?
Thank angela4819
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies for the cleanliness issues you experienced. Still, we are glad to know that we were able to quickly solve the problem and provide you with a positive stay overall. I am proud of the staff and how they handled your situation quickly and with a friendly...

Redmond, Washington
Reviewed 4 August 2015

We had a very positive experience in our recent stay with my wife and kid. The kitchenette is very helpful and room is clean, beds are nice and comfy. My son loved the TV programs and there was no issue with boredom. Staff is very friendly. Only con is, there is no shampoo in the room and the place is...

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Helpful?
Thank RajiniPrashanthK
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that your room was not properly stocked upon your arrival. Still, we are so glad to know that we were able to provide you with comfortable accommodations and great customer service. The staff and I would like to thank you again for posting your review. We...

Arkansas
Reviewed 30 July 2015

The Good: It was reasonable value in a fairly expensive city The staff were mostly friendly The room and bed were perfectly acceptable The Bad: The cigarette smell in the lobby gives a bad 1st impression We had hairs in the shower on arrival. Maybe a little more care on cleaning, but no other issues with room cleanliness. There was...

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Helpful?
Thank mrmackay
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the cleanliness issues you experienced. In response to your feedback, we will work to make sure we are thoroughly inspecting rooms prior to guest arrivals. Still, we are glad to know that we were able to provide you with...

Reviewed 8 July 2015 via mobile

Wife and I stayed here and loved it. This place has a complete kitchen, highly up to date. We enjoyed our stay it feels more like a mini home rather than a motel. Very clean and friendly service. We will be staying here again in the future.

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1Thank borninoregon
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled that you were so happy with the room and the service! Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Ogden, Utah
Reviewed 21 June 2015

The "non" smoking room that we were given reeked of smoke. When we arrived the windows were open so we knew that the staff was aware of the smoke. We asked for another room and were given one that had a strong sour smell like vomit. Someone came and sprayed the carpet which sort of helped for about 10 minutes....

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Helpful?
Thank Sherrie J
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, we will retrain our housekeeping staff to ensure that rooms are being cleaned to our company’s high standards. Additionally, we do provide hair dryers...

Gresham, Oregon
Reviewed 17 June 2015

We have stayed at several Extended Stay Hotels in other states and have always been satisfied. However, this hotel met none of our expectations, based on our experience with the chain.The bed was in disarray, looked like it had not been serviced. No bedspread. No pillow cases on some of the pillows. It took 3 hours for staff to provide...

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Helpful?
1Thank Charles M
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding the condition of the room as well as the customer service you received is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will be increasing our front desk staff during busy times as well as doing more...

Naples, Florida
Reviewed 21 May 2015

I stay here a total of four months per year. Good location- easy access to the city. Friendly staff. 24hour laundry. Quick breakfast with good coffee. Clean rooms with a full kitchen. I use the chain as my first choice when I travel on business.

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Helpful?
1Thank Bob K
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with our convenient location, friendly staff and all the amenities our hotel offers. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Honolulu
Reviewed 20 April 2015

We needed a few hours of rest and the economical price of this hotel was just perfect. Although the ambiance of the room was dark,due to dark flooring and furniture, it was clean, came with a small kitchen, and had good workmanship. The front desk staff were helpful and pleasant. It is located near a business warehouse area, so the...

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Helpful?
2Thank drfish2000
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about the hotel, our amenities and our staff. I am proud of our team for the great customer service they provided you. Once more, thank you for posting your review. We look forward to having you visit with us again in the...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Portland - Gresham

Address: 17777 NE Sacramento St, Gresham, OR 97230-5951
Region: United States > Oregon > Gresham
Price Range: ₹ 5,563 - ₹ 8,966 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Portland - Gresham 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay America Portland
Extended Stay Portland
Portland Extended Stay
Extended Stayamerica Portland Gresham
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Questions & Answers

Questions? Get answers from Extended Stay America - Portland - Gresham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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5 of 5