Friendly reception upon arrival. My earlier request to get a quiet upstairs room had been ignored, but the front-desk gentlemen took care of it. I received a queen bed room with a sofa and coffee table, desk and chair, dresser, fridge with freezer shelf and a microwave oven. All clean and satisfactory. A grab-n-go breakfast was presented in the lobby in the morning including yogurt, oat & honey bar and a small muffin. One had to make coffee in the room, which was not good (I like it strong).
After I showed them my bank statement as proof that I was double billed for my room the manager still refused to refund my money and she was extremely rude and disrespectful. I would never stay here again and I definitely wouldn’t recommend it unless you wanna pay double for your room!
OMG she is the sweetest person and so over the top great at her job. She will go out of her way to make sure you have everything you need and then some, and do it with a smile the whole time :) Been here for work quite a bit and that smile and great attitude has not left her once. 5 stars for sure for her alone!
There is only 2 things that I would do to make this better. Take the door off the bathroom altogether and put a bath mat in the tub. The bathroom is so tiny, it's almost claustrophobic. But the beds, even though the mattress was very firm, were comfy and the pillows were amazing.
I selected this motel since it was close to the highway, but far enough away for the noise, it was affordable and had a swimming pool. Check in went smooth and just like most of the hotels they need a security amount ($50.00).....I hate that since the do not pay me a security amount or refund when the room are not as advertised or promises not met! Room is big enough but a bit outdated and the beds are small doubles but they sleep well. There is room enough for bigger beds, please get rid of the old chair, so hopefully they will install maximum size queen beds when they renovate. Airco is antique and makes a lot of noise just like the fridge! My wife and kids went for swim, but when they entered the pool gate is was closed. It appears the pool is closed and will not be…
Arriving at the hotel, I had a recent injury and I really needed to rest. Ali at the front desk was really nice and she accommodated me by allowing me to check in early. Overall, it was a great stay, the price was good, and so was the breakfast. Recommended!
This motel is across the street from the University of Oregon. Busy street but it is located away from the noise. Clean comfy room with good beds. All appliances worked well (micro wave and refrigerator). Staff was helpful and friendly. they have a washer and dryer for guests. Breakfast was ok. Parking is in front of rooms.
Customer service was good. They took a very, very long time to release the hold on my card which was super irritating. The bathroom towel had black hair all over it (my boyfriend is bald and I am blonde) which made wanting to use any of the towels less than appealing. The location is good. The heater doesn't work awesome (it takes FOREVER to heat the room up). Breakfast selection was definitely one of the better continental breakfast selections except they stated their coffee maker was broken and we had to use the coffee makers in our rooms (wow..ok).
That's about all. I almost don't want to tell you all about this place. Might you raise the price, or book out all the rooms so that I'll have to stay at the Hampton, or the overrated Marriott hotel. .
Easy to find just off Hwy 5. Check-in was quick and easy. We had a second floor room. It was clean, and the bed comfortable. WiFi works great. There is just not much more you can ask for in a budget motel. I would be happy to stay here again. I think that if you want and inexpensive clean motel when you are passing through, or visiting Eugene, you could not go wrong staying at University Inn & Suites.