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This hotel would've received 5 stars but we ended up with the one room with a broken closet door and clogged toilet upon arrival. To be fair, none of this was noticeable upon 1st inspection. We had a very tight schedule and didn't have time...More
Response from EugeneComfortSuites, Director of Sales at Comfort Suites EugeneResponded 16 August 2013
Thank you very much, for reviewing our property. Our Maintenance Manager trys to check each suite for maintenance needs, every day. However, it is you, our guests, who are usually our first indicator of issues that need resolution.
The next time you are in town,...More
We thoroughly enjoyed our stay at this facility. We wanted adjoining rooms for our family of five. Upon arriving in our rooms we realized that they weren't adjoining rooms. We made a quick call to the front desk, and by the time we arrived on...More
1 Thank Bill K
Response from EugeneComfortSuites, Director of Sales at Comfort Suites EugeneResponded 2 August 2013
We are very happy that you chose to stay at Comfort Suites ~ Eugene. Our staff enjoy their time engaging our visitors. We all believe that this is a fantastic way to help our visitors feel comfortable and safe. We know that an engaging staff,...More
The location is a little outside town but not a problem if you are traveling by car. Easy access to Interstate 5 can be a bonus in that case.
Facilities are well maintained and clean. Nice beds and adequate breakfast. Great indoor pool, spa, and...More
1 Thank Volvodadfast
Response from EugeneComfortSuites1, Director of Sales at Comfort Suites EugeneResponded 17 July 2013
Thank you for taking a moment to review the Comfort Suites ~ Eugene.
We truly believe that our quiet little hillside hotel, is one of Eugene's little known secrets. But that doesn't stop us from being an exceptional property, with exceptional staff, providing exceptional service....More
A great place to stay - friendly staff, clean, nice complimentary breakfast and great location for travellers! We have a family of 6 and the double queen room with sofa bed was perfect for us...Thanks again!More
1 Thank Steve B
Response from EugeneComfortSuites, Director of Sales at Comfort Suites EugeneResponded 9 July 2013
When you check-in for your next visit, be sure to ask about our Double King Family Suites.
Imagine the beautiful Double Queen suite you stayed in this time, but with an additional bedroom across from the primary area.
No doubt about it. These are S...More
We have stayed at this hotel for 3 nights and will be checking out today. The room is clean, the beds are comfortable, and the staff has been friendly and helpful. The hotel has good access to I-5 but away from the main area of...More
1 Thank AKAJamie
Response from EugeneComfortSuites, Director of Sales at Comfort Suites EugeneResponded 8 July 2013
We apologize that your stay was not up to the "Exceptional" standards that we at the Comfort Suites ~ Eugene, set for ourselves, and pride ourselves on.
By the sound of it, the hotel itself was perfectly adequate, but there was no way of knowing...More