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Quality Inn & Suites

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126 Reviews from our TripAdvisor Community

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Showing 125: English reviews
Reviewed 2 days ago NEW

A colleague and I booked two king rooms for a last minute work trip. We arrived around 6pm to a front desk worker who was seemingly in her nightgown. She has brash and had a terrible attitude. She talked down about her manager, had a smug look on her face, and had a complete attitude, even saying "Well, crap" at...

Thank Amy C
Fernie, Canada
Reviewed 2 November 2016

We spent four night at the quality inn and found it to be very friendly with a hot breakfast. The room was spacious and clean and the staff was extremely friendly and helpful. There is so much to do in the area and we received lots of good information from them. I would stay there again if the occasion arose.

Thank Ursula J
Management response:

We're happy to have you, Ursula! I'm glad you enjoyed your stay and your breakfast. I'll pass your compliments along to the team, too. I hope we can see you again soon! All the best, Dee Sehgal, GM

Reno, NV
Reviewed 18 October 2016 via mobile

Don't expect anything special about your stay here. This just is basic lodging. Staff needs some training in customer service. We weren't given the Wi-Fi password as is common everywhere else. We had to return to get it. There was little enthusiasm or welcoming feel during our check-in process.The pool is small. Breakfast was purely average and they ran out...

Thank Lampshade55
Management response:

I'm sorry you didn't feel welcomed by the staff. I can assure you that was not their intent, and we'll be working to improve in this area. The kitchen will also be revamping their process to speed things up and make sure we don't run out of items. With that said, we're happy to take care of any requests, such...

Reviewed 15 October 2016

We had a nice stay here, The room was a good size, clean and comfortable. Bathroom fine also. We were at the back on the second floor so had a lovely view of the mountains. Warm enough welcome at reception. We wanted to use a different card to pay for our stay (to the one we used online to guarantee)...

Thank emporerpenguin
Management response:

I'm sorry about the mix-up with your cards, but I'm glad we were able to figure things out. As for the breakfast, we’re currently working on speeding up the kitchen to make sure food doesn't run out. We also allow our staff to eat as part of the early morning shift -- they're up early! With that said, I will...

Kent, Washington
Reviewed 28 August 2016

This is a good place to stay in Bend. The front desk people were all friendly and helpful. We had a nice big room with a comfortable bed. It was very clean, and very quiet. The breakfast was good. The rooms on the upper floor, facing west, have some mountain views. This motel is on the north edge of Bend,...

Thank James N
Management response:

Glad you enjoyed your stay, James! I'll pass your compliments along to the staff as well. I hope we can see you again soon. - Deepak, Owner

Reviewed 21 August 2016

Rooms are small, two queen beds barely fit in. AC is noisy. Wi-fi is slow. Breakfast is passable, but you better be there before 8 AM if you want to avail of the full selection. Management is not interested in refilling the trays. If you ask, they respond as if the break fast is a favor. Unfortunately, Bend has become...

1Thank Fymido L
Roseburg, Oregon
Reviewed 20 August 2016

This hotel is just off Highway 97, just north of Bend. The location is good, the staff seemed to be helpful and the room was clean and quiet. Only stayed one night for business and got in late, so did not try out all the facilities. Breakfast was from 6:30 am to 9:30 am. But when I got to the...

Thank craig t
Chicago, Illinois
Reviewed 4 August 2016 via mobile

Rooms are ok, location good, but attitude poor. Came down for breakfast at 9:10 and eggs tray was empty and pancake machine broken (see photos). I asked about more eggs and personnel looked at clock and said "no, we've put out what we're going to put out.". If you read the other reviews, you'll see this is consistent with their...

Thank gabelzer
Cameron Park, California
Reviewed 29 July 2016

Very pleasant stay here. At check-in, they were nice enough to switched us to a first floor room so we could walk the dog easier. Always had a smile for us. They have a nice indoor pool and hot tub. Hit the mark on all the amenities and serve a good sausage, egg, biscuits & gravy, and waffle complimentary breakfast.

Thank hortaegg
Indianapolis, Indiana
Reviewed 27 July 2016

Let me start by saying we had some trouble finding the hotel because it's not real visible from the primary street and the street where you turn is not well marked. We were greeted by a very lady. The hotel looks relatively new. Our room was kind of small and the pillows were not comfortable. The lobby doubled as the...

Thank CEChandler

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are conveniently located just off U.S. Highway 97 at the north end of Bend. We have given all the rooms a complete facelift with new furniture, lamps, pictures and flat screen TV's. Central Oregon is the place to be for year-round outdoor recreation, including skiing, snowmobiling, fishing, boating, hunting, hiking and sightseeing.Mt. Bachelor ski area and Smith Rock State Park are just 20 miles from us and Newberry National Volcanic Monument is only a short drive away. The nearby Deschutes River is famous for its beauty, fishing and rafting, and the High Desert Museum, where visitors can enjoy regular live animal interpretations and living history demonstrations, is also close by.At our 50 room hotel, guest will enjoy many amenities like high-speed WiFi, a fitness room with proffessional grade tread-mill, eliptical machines, and a weight bench. We serve a full hot breakfast buffet, free local calls, coffee and indoor heated pool and hot tub. This is a pet-friendly hotel, and only a small nightly fee applies. Business travelers will appreciate the public computer with Internet access and printer in addition to copy and fax services.All guest rooms come equipped with microwaves, refrigerators and cable television with movie channels. Please ask about the suites, whirlpool rooms and rooms with beautiful mountain views. In addition this is a non-smoking facility. Laundry facilities are located on the property for added guest convenience. The Bend Quality Inn is the ideal place for your family or business needs when visiting the central Oregon area. Your needs are our number one priority. Please come by and see for yourself. ... more   less 

Additional Information about Quality Inn & Suites

Address: 20600 Grandview Dr, Bend, OR 97701-8145
Region: United States > Oregon > Central Oregon > Bend
Price Range: ₹ 4,493 - ₹ 8,918 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 49
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Also Known As:
Quality Inn Bend
Bend Quality Inn
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Questions & Answers

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay elsewhere”
 of 5 bubbles amycQ8862MM, 18 Jan 2017 | Read review
“Great location easy access”
 of 5 bubbles 786ursulaj, 1 Nov 2016 | Read review
“Second floor at the back.”
 of 5 bubbles emporerpenguin, 15 Oct 2016 | Read review
“Get a room on west side of hotel (away from Highway 97).”
 of 5 bubbles ctuss, 19 Aug 2016 | Read review
“Our back room on the upper floor was quiet”
 of 5 bubbles Jim04y, 11 Jul 2016 | Read review
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