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Residence Inn Oklahoma City South/Crossroads Mall

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Residence Inn Oklahoma City South\/Crossroads Mall
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126 Reviews from our TripAdvisor Community

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Showing 126: English reviews
phila
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 weeks ago via mobile

Friendly staff! They go out of their way to make you comfortable. Complimentary dessert on Wednesday night. Close to a multi lane multi highway. I could hear the traffic all night. Tired looking. Close to a mall which is only one third occupied.

Helpful?
Thank vespadue
Management response:

Thanks for the comments and critique. We always aim to do our best. There will be changes coming to the mall area. Respectfully, Chris de Angeli General Manager More 

Dallas, Texas
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 October 2016 via mobile

We arrived around 5pm and were disappointed the desk clerk could/ would not give us room with a king size bed. She stated that since we booked through a 3rd party like Priceline.com she could not change from queen to king size bed (even though we have changed numerous times in the past). When we went to our room it... More 

Helpful?
Thank bikeman4147
Ashbourne, United Kingdom
Level Contributor
405 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 961 helpful votes
Reviewed 6 October 2016 via mobile

My wife and I stayed here one night during our LA to NYC road trip in October 2016. It is easy to find with satnav, and free parking. We had a warm welcome, and a very comfortable suite / room (108). Very pleasant staff, and breakfast service. Short, easy (10 minute) drive to downtown. We'd definitely stay here again. If... More 

Helpful?
Thank Stephen A
Lebanon, Virginia
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 August 2016 via mobile

I stayed here for 3 nights while in town for a conference. The customer service was the bright spot of the stay. They are very friendly and quick to accommodate you. The rooms are ok. There are some signs of wear. There were two of us in the room one on the pull out sofa and one on the queen... More 

Helpful?
1 Thank Mattimpact
Junction City, Kansas
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 July 2016

I would rate the hotel between a good and a very good based on our experiences. We stayed at the Residence Inn/Crossroads a few weeks ago and had a good experience overall with a few exceptions. The staff is great. Very helpful and attentive, The Breakfast was great and the employees staffing the breakfast were friendly and had done an... More 

Helpful?
Thank 2ROBCR
Ben H, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you for staying with us and taking the time to write a review. I apologize about the issues you encountered such as the pull out couch matters Please know that this has been addressed to better prevent this in the future. We definitely understand that when you with a Marriott brand, you set expectations and I apologize that these... More 

Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2016 via mobile

Our family stayed here for the night and were pleased with our accommodations. The beds were comfy, the rooms spacious, the breakfast was good. My main issue with the place was the $100 pet fee whether you have one or two dogs or you were staying one night or an entire month. This was the highest I have found so... More 

Helpful?
Thank Cheryl K
Ben H, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you for your candid review about your recent stay with us. We appreciate the honesty in regards to your Pet fee and the experience you have had with us. we will use your comments to improve our guest satisfaction. We appreciate your loyalty to the Marriott Brand and hope that you will give us another chance to better serve... More 

Grand Forks, North Dakota
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 26 June 2016

Stayed here for 2 weeks on business and, to be honest, they were falling short of my expectations and past experiences with the Residence Inn chain. I'm a bit of a clean freak, not that everything has to be sanitized every day, but I expect a certain level of clean. After a few days I noticed that the floor in... More 

Helpful?
Thank FedAgent1896
Ben H, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you for staying with us and taking the time to write a review. I apologize about the issues you encountered with our housekeeping department. Please know that this has been addressed with our room attendants to better prevent this in the future. We definitely understand that when you with a Marriott brand, you set expectations and I apologize that... More 

Baytown, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 May 2016

Hotel itself is clean.. We got a suite with 2 bedrooms and both beds were hard and not comfortable. The foldout sofa my son slept on was so bad he ended up sleeping on the floor even though we had the front desk bring him another one. This is in a good location, I don't know why they include the... More 

Helpful?
1 Thank candacej2009
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear candacej2009, Thank you very much for taking the time to complete a review regarding your stay with us. I am very sorry we fell short of meeting your expectations, but please know that we appreciate feedback such as yours so we can take the much needed steps to enhance our service delivery. We hope you would be willing to... More 

Sedona, Arizona
Level Contributor
412 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 467 helpful votes
Reviewed 1 May 2016

Marriott continues to impress in the hotel industry. I prefer their Residence Inn brand to Marriott Courtyard. We didn't hear any traffic noise whatsoever from I-240. The rooms are suites with separated bedroom, living room and kitchen. The mattress and pillows were very comfortable; the comforter, sheets, and bed linens are higher end natural cotton fiber and CLEAN. There is... More 

Helpful?
Thank WorldSprinter18
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear WorldSprinter18, Thank you so much for the great review of our beautiful hotel! I look forward to sharing your comments with my team during our morning meeting. Please be sure to visit us again when you pass back through OKC. Best Regards, Mike Brunger General Manager More 

Austin, Texas
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 April 2016 via mobile

Stayed with family in a 2 bedroom, 2 bath unit. Great layout. Front desk staff very helpful and friendly. Breakfast was so-so. Only real negative was the sleeper sofa mattress which was a nightmare and should have been trashed long ago. Other than that, we would stay there again.

Helpful?
Thank JxB1000
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear JxB1000, Thank you for taking the time to write a review regarding your stay with us. I am going to follow up with you by phone later today. I do hope your drive to Austin was uneventful! Best Regards, Mike Brunger More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
A leader among Oklahoma City, OK hotels, Residence Inn South/Crossroads Mall is your home-away-from-home for short and extended-stays. Our central location is key. Find our comfortable Oklahoma City accommodations at the intersection of I-35 and I-240, just 10 minutes from Will Rogers World Airport, 5 miles from downtown and the Bricktown entertainment district and minutes from Tinker Air Force Base. Outshining other Oklahoma City extended stay hotels, we offer free breakfast, free Wi-Fi, on-site market, indoor pool, fitness center, SportCourt® and evening social hours with free light dinner (M-TH). Our sizeable suites feature separate living areas, fully-equipped kitchens and superb bedding for a full night's rest. Guests of Residence Inn South/Crossroads Mall should take advantage of enticing perks such as Marriott Rewards® and easy group booking. Whether relocating or visiting just a few days, make the favored choice of extended stay Oklahoma City, OK hotels: Residence Inn by Marriott OKC South. ... more   less 

Additional Information about Residence Inn Oklahoma City South/Crossroads Mall

Address: 1111 East I-240 Service Road, Oklahoma City, OK 73149
Region: United States > Oklahoma > Oklahoma City
Price Range: ₹ 6,205 - ₹ 9,955 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Oklahoma City South/Crossroads Mall 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Residence Inn Oklahoma City South/Crossroads Mall Hotel Oklahoma City
Oklahoma City Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Oklahoma City South/Crossroads Mall staff and other travellers.
1 question
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Questions? Get answers from Residence Inn Oklahoma City South/Crossroads Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor was very quiet.”
 of 5 bubbles 2ROBCR, 14 Jul 2016 | Read review
“get a room on the end of the building near the stair well.”
 of 5 bubbles FedAgent1896, 25 Jun 2016 | Read review
“Inside rooms away from I-240”
 of 5 bubbles WorldSprinter18, 30 Apr 2016 | Read review
“New bedding”
 of 5 bubbles intuit2, 30 Mar 2016 | Read review
“Clean the coffee maker and stock different sweetners in the room.”
 of 5 bubbles michaelmU5416ZX, 26 Mar 2016 | Read review
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