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Sadly we won't be staying here again because of poor customer service. We only made two request during our stay: a crib for our baby and a single extra blanket and both requests were met with annoyance and attitude. It's unfortunate because it is a...More
Thank Sheree E
Response from RenaissanceBricktown, General Manager at Renaissance Oklahoma City Convention Center HotelResponded 8 January 2015
Sheree thank you for bringing this to our attention. We will review this feedback with our team to ensure future guests will not have the same experience.
I travel to Oklahoma City about once a month on business and whenever I can, I try and stay at the Renaissance. Aside for it’s very desirable location downtown, it just gets everything right for the business traveler. The rooms are modern and clean. It...More
1 Thank laskibum
Response from RenaissanceOKC, General Manager at Renaissance Oklahoma City Convention Center HotelResponded 7 January 2015
We could not be happier to hear how much you enjoy staying with us when traveling to OKC for business. Whether our guests are visiting for business or for leisure, the Renaissance Oklahoma City Convention Center Hotel offers an array of amenities and our staff...More
I stayed here for 4 nights and enjoyed all aspects of my stay except for the poor maintenance in the bathroom. I turned in a hair dryer that had bent electrical prongs and reported that my bent shower curtain rod caused the curtain to create...More
Thank KA G
Response from RenaissanceBricktown, General Manager at Renaissance Oklahoma City Convention Center HotelResponded 21 December 2014
KA G I apologize for the problems you experienced during your stay. I will have the Engineering department go through our bathrooms to inspect our shower curtain rods and bathtubs. Thank you for the wonderful feedback for our staff and Housekeeping department. We hope to...More
Here on a Tuesday night - lots of college volleyball players here. The restaurant - not open. You could only eat in the bar - and bar food. So dinner stunk. A full service hotel should have an open restaurant for dinner. The concierge lounge...More
1 Thank TravelManSouth
Response from RenaissanceBricktown, General Manager at Renaissance Oklahoma City Convention Center HotelResponded 18 December 2014
Thank you for taking the time to share your feedback. We welcome opportunities to improve our services. We apologize for the inconsistencies you've experienced. We have taken steps to correct this and hope you enjoy the rest of your visit.
Glorious location, fantastic suite, delicious breakfast........ Very good gym, convenient car service, really liked the café. The hotel had a lot to do with my great impression of the city. Disclaimer: we're Marriott Platinum, which does enhance the experience as we easily got the best...More
1 Thank Alexia R
Response from RenaissanceOKC, General Manager at Renaissance Oklahoma City Convention Center HotelResponded 24 December 2014
Thank you for choosing the Renaissance Oklahoma City Convention Center Hotel and for sharing your lovely comments. We were all so happy to read that our hotel had a positive impact on your great impression of OKC. It was a true pleasure to have you...More