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Extended Stay America - Cleveland - Westlake

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Extended Stay America - Cleveland - Westlake
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150 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Cleveland - Westlake
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Showing 150: English reviews
Port Washington, New York
Reviewed 16 February 2013

What a fantastic find--I booked this motel on Priceline because I needed somewhere to stay the night before a procedure at the Cleveland Clinic, and I had no idea how lucky I'd gotten! This place really makes you feel at home, and is an amazing value. Not only does the tasteful, charming, CLEAN and cozy room have a full kitchen,...

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Helpful?
1Thank flyermontana
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear flyermontana - Thank you for your great review of our property. I'm thrilled that you found our rooms clean and cozy and that you were excited to find all the amenities we offer for a reasonable price. Our goal here at the Extended Stay America Cleveland-Westlake is to provide, great customer service to each and every guest, to make...

Philadelphia, Pennsylvania
Reviewed 21 January 2013

Stayed for several days on the recommendation of tripadvisor. Was very clean, and the bed/room as a whole was very comfortable. Had no problem with noise. Close to shopping, easy freeway access. Was nice to come "home" to more than just a hotel room. Desk staff was great. The Extended Stay might not be quite as fancy as the much...

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Helpful?
1Thank CZ F
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

CZ F - I appreciate you taking the time to write such a nice review of our hotel. It's great to hear that you found us on Trip Advisor and that you had a great experience staying with us. It's always good to hear from our guests who find our location perfect for what they plan on doing in the...

Westlake, Ohio
Reviewed 17 January 2013

Well appointed and designed rooms. Best I have seen for extended stay, and better than most places I stay at. I'm on the road staying in motel/hotels 3 to 4 nights a week. The staff was very professional and helpful. Fast professional check in. Very impressive! They are running on the front lines of a service business, and these folks...

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Helpful?
Thank John J
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

John J - I received a copy of your review, and wanted to thank you for taking the time to write about the hotel staff. I'm thrilled that you found the staff very professional and helpful. It is our goal here to give great customer service to all guests coming here to stay. I am happy to hear that their...

Phoenix
Reviewed 10 January 2013

A couple projects near Westlake gave us the opportunity to stay at this location. It's just a block off the freeway and close to tons of shopping. It's quiet but convenient. Rooms were clean, parking was a bit tight, but sufficient. Rooms offered the basic kitchen amenities and an elevator to access the 3rd floor rooms. We would stay again...

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Helpful?
Thank Candace R
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

RVingFT - Thank you for taking the time to write a review of your stay. I'm glad that our location fit your needs and you liked the amenities our hotel offers. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.

Atlanta, Georgia
Reviewed 29 December 2012

Highly recommended --- it fit all my criteria for location, price, amenities and comfort. Staff was courteous and helpful. Only complaint: flat screen TV was too small to watch from bed: it was only 32" and located on far living room wall. I had to drag the dresser it was bolted to across the room toward the bedroom to be...

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Helpful?
1Thank Gary Z
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Gary Z - I appreciate you taking the time to write such a nice review of our hotel. It's great to hear that you found not only our location, but our price and amenities suited your needs and you found the hotel staff courteous and helpful. I am sorry to hear that you found the location of our televisions not...

Dayton, Ohio
Reviewed 16 December 2012

When my husband and I visit our son in Cleveland we usually stay at this motel. It is conveniently located, close to church and many restaurants, provides a quiet, restful sleep. We have always found the room clean and neat with morning coffee (a plus). During some of our stays we have used the exercise room's treadmill and stationary bike....

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Helpful?
Thank jeffandmaggie
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

jeffandmaggie - I appreciate you taking the time to write such a nice review of our hotel. It's great to hear that you found our location great for all your family activities and that in staying with us now and in the past, you have always found your room to be clean and neat. The staff here take great pride...

Phoenix, Arizona, United States
Reviewed 7 December 2012

I found the people there very accommodating and anxious to provide great service. The staff was great. I liked the room. It had everything I needed for a comfortable stay. The location is very convenient with lots of shopping and restaurants nearby. I'll be back again.

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Helpful?
Thank Eden S
Manager-BKL, Owner at Extended Stay America - Cleveland - Westlake, responded to this review

Eden S - Thank you for taking the time to write a review of your stay. It's great to hear that you found the staff here accommodating to your needs and that you found our location convenient to shopping and dining out. Thank you again for sharing your experience with us. We look forward to welcoming you back in the...

Westlake, Ohio
Reviewed 7 December 2012

I had a very good experiece with my stay there. Their staff are friendly and the room was spacious, clean and well equiped for my long stay (stove, oven, microwave, fridge, dvd player, iron and board). They have coin operated laundry room, vending machines, and provide coffee and to-go breakfast items on weekdays. The location is close to stores, fuel...

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Helpful?
Thank RYH123
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

RYH123 - Thank you for your great review of our property. It's great to hear that you found our location convenient to your needs and that you found the staff friendly and our rooms larger than expected with the ammenities that make a long stay comfortable. Thank you again for your review. We look forward to seeing you again, should...

Toledo, Ohio
Reviewed 30 November 2012

Front desk person 'Ray' by telephone was most accomodating in my slight change to the reservation which was made by my niece via telephone. She had reserved two rooms - one for herself and one for my wife & I; unfortunately, she could not make the trip; so I asked Ray to cancel one of the rooms and he did...

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Helpful?
Thank James D
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

James D - I received a copy of your review, and wanted to thank you for letting everyone know your change in reservation was handled quickly and it was correct. I also want to thank you for letting me know the job the Ray, my Front Desk GSR did in taking care of you. It's great to hear that over...

Reviewed 30 November 2012 via mobile

I checked out of this hotel August 24th, I discovered yesterday that I left a beautiful robe that was a gift 2 me HANGING ON THE BACK OF THE BATHROOM DOOR AT THE HOTEL!!!! I'M STILL IN THE AREA so I called the hotel got a really efficient clerk that I remembered helped me while I was staying there named...

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Helpful?
Thank AUNTNAN80
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

AUNTNAN 80 - I received a copy of your review, and wanted to thank you for taking the time to fill it out and acknowledging Alex, my Front Desk GSR. I'm glad that we had your property and that you were able to have it returned. Thank you again for sharing your experience with us. We look forward to welcoming...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Cleveland - Westlake

Address: 30360 Clemens Rd, Westlake, OH 44145-1015 (Formerly Extended Stay Deluxe)
Region: United States > Ohio > Westlake
Price Range: ₹ 5,052 - ₹ 6,076 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Cleveland - Westlake 2.5*
Number of rooms: 73
Reservation Options:
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Also Known As:
Extended Stay Westlake
Westlake Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Cleveland - Westlake staff and other travellers.
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Questions? Get answers from Extended Stay America - Cleveland - Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it is right next to a Sonesta Suites...try there.”
 of 5 bubbles czt2222, 2 Jun 2016 | Read review
“They are pet friendly, which is nice!”
 of 5 bubbles alexandramilliron, 28 May 2016 | Read review
“Great rooms for people with pets”
 of 5 bubbles ionamacs, 16 May 2016 | Read review
“Try to get to the back of the building. It's noisy in the morning.”
 of 5 bubbles clubnev, 7 Nov 2015 | Read review
“The kitchen is very helpful you can cook your own meals”
 of 5 bubbles michaelsA5685TE, 14 Oct 2015 | Read review
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