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It's not bad, but it seems that the owners of this ESA franchise cheaped out on some things. The most poignant example is the "Free grab-and-go breakfast" advertised for this property on the ESA website and the by promising posters in the tiny lobby showing...More
Response from Manager_11525, Manager at Extended Stay America - Cleveland - WestlakeResponded 8 August 2016
Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home, so we are disappointed that our grab-and-go breakfast and other amenities were not satisfactory. We can assure you that we will examine...More
The front desk staff was friendly. The hotel is in a good location right off the interstate. Travel to downtown Cleveland was easy. The building is in good shape and is clean. It looks like they used to have a hot tub but it has...More
Response from Manager_11525, Manager at Extended Stay America - Cleveland - WestlakeResponded 5 August 2016
We appreciate you taking the time to write a review. It is great to see that you had an amazing experience with us. I'm glad you not only enjoyed our convenient location, but also found the fully equipped kitchen and other amenities to your liking....More
We were at the Extended Stay America for two nights and must say that we were pleased. The room was very clean and spacious. The ac worked well and having a kitchen was a bonus. We basically never travel with our dogs but did on...More
Response from Manager_11525, Manager at Extended Stay America - Cleveland - WestlakeResponded 27 July 2016
Thank you so much for sharing your comments. I am pleased to read that you had an excellent experience with us. It is satisfying to know that you favored your room and accommodations and that your dogs had plenty of room to enjoy themselves as...More
I would be happy to stay here again. It seemed to be a townhouse complex that was converted to extended stay hotel facilities. Facilities were clean and pleasant. The breakfast was good. It's nicely located close to Crocker Park which has good places for eating...More
Thank Brooke M
Response from Manager_11525, Manager at Extended Stay America - Cleveland - WestlakeResponded 21 July 2016
Thank you for taking the time to post a review of our hotel. I am glad that you enjoyed our clean hotel, our grab-and-go breakfast and our location during your visit with us. It's great to know that you would stay with us again. Thank...More
Like another reviewer we were forced to stay here when we had to evacuate our apartment due to a gas leak.
the front staff was not overly friendly. (Sashi was nice and asked us several times if there was anything we needed) and when the...More
Response from Manager_11525, General Manager at Extended Stay America - Cleveland - WestlakeResponded 6 June 2016
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we were not able to get your air conditioner fixed in a timely manner. To prevent this issue from happening again, I am going to ensure...More
US$ 87 - US$ 131 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from Michael S | Reviewed this property |
I do not know what the question is . I do not blame them for leaving . I did not share the same experience , but if it is a problem then we should not recommend this Hotel . Sorry for a bad experience .