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All reviews full kitchen granola bars instant oatmeal hotel room was clean dish soap grab and go easy access to shopping a small workout room free wifi front desk staff coffee table an upgrade sitting area laundry room decent breakfast late at night flat screen
34th hotel of our road trip. The 1st room we were assigned smelled smoky, but the front desk person nicely switched us to a different room. The room had plenty of space. It was clean enough, but not white glove clean. There was a hair...More
Response from 00esa, Manager at Extended Stay America - Cleveland - WestlakeResponded 3 weeks ago
Micky, it was a pleasure having you as our guest at Extended Stay America. We are delighted to know our staff was able to make up for the inconvenience you had in your previous room and ensure you the rest of the stay was a...More
Very good location, close to highway (without being too close to hear the noise) and easy access to shopping and restaurants. There was a nice patio/gazebo with tables and chairs by the parking lot.
The refrigerator in my room was making heavy rumbling noise all...More
Thank Mehrad S
Response from 00esa, Manager at Extended Stay America - Cleveland - WestlakeResponded 4 weeks ago
Mehrad, thank you for sharing your feedback. Although you liked our location during your pleasant stay, we apologize for the maintenance issue you had in your room. Your feedback is shared with our engineering team to be more diligent going ahead. We hope to have...More
Great spot to stay. Huge open room and extremely comfortable. The full kitchen was very convenient. The area was nice and safe. Lots of parking which was great for RVs or vans with trailers. I definitely recommend staying her is passing through.More
Response from 00esa, Manager at Extended Stay America - Cleveland - WestlakeResponded 19 August 2018
Joseph, it was a pleasure having you as our guest at Extended Stay America. We’re thrilled to know you loved your well-appointed room and that you were impressed with our parking facility. Thank you for recommending us to future guests. We look forward to hosting...More
At $38 a night thru Priceline this place was quite a deal. Rooms were very spacious although a little dated.
The free breakfast included instant oatmeal, granola bars and muffins.
No pool but a small workout room.
Kitchen and accessories is a plus. All items,...More
Thank Robert Q
Response from 00esa, Manager at Extended Stay America - Cleveland - WestlakeResponded 8 August 2018
Robert, thanks for reviewing your experience at Extended Stay America. It feels good to know you enjoyed the spaciousness of your room and liked having a fully-equipped kitchen to cook your own meals. It was a pleasure to have you as a guest, and we...More
I was intending to visit a relative nearby who had recently had major surgery, but as I neared my destination late at night I realized that I was developing a scratchy throat and cough. Not wanting to infect my relative, I did a quick search...More
1 Thank Brenda R
Response from 00esa, Manager at Extended Stay America - Cleveland - WestlakeResponded 21 March 2018
Brenda, thank you for your feedback. Please accept our sincere apologies for the problems you encountered during your stay. To ensure cleanliness, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. Your concerns about...More
Response from Michael S | Reviewed this property |
I do not know what the question is . I do not blame them for leaving . I did not share the same experience , but if it is a problem then we should not recommend this Hotel . Sorry for a bad experience .