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DoubleTree by Hilton Cleveland Westlake

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268 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Cleveland Westlake
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Showing 263: English reviews
harrisburg
Reviewed 15 June 2016

had a great time, it was clean cool and the people were great. the pool was clean, the food was good. the bar was nice. the rooms were clean would stay there again. close to a lot of activities. the beds were comfortable

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Donna And Mark B
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Donna and Mark, Thank you for your kind words. I was happy to read that you enjoyed your stay, our pool and most importantly our staff. We hope to welcome you back soon!! Sincerely, Bob V, General Manager

Sedona, United States
Reviewed 15 June 2016

I reserved the handicap/accessible roll-in shower room because my sister, who was traveling with me, is disabled. She has no use of her legs. There was barely enough room for her wheelchair in the room. The toilet and shower seats were very low. The bars that my sister would need to use to lift herself at the shower and toilet...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Rebecca E
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Rebecca, I am very sorry that we were not able to make your stay with your sister a more comfortable and pleasant experience which was exacerbated by some incorrect information you were given by one of our desk agents. The accessibility of our rooms and the comfort of our guests is very important to me. Sincerely, Bob V, General...

Woodstock, Canada
Reviewed 15 June 2016

The rooms were nice and the pool and hot tub were very relaxing. What sets this hotel apart from the competition is the fantastic and accommodating staff. They wi go out of their way to ensure you have a great time.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank matthewdM3377XV
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Matthew, Thank you very much for the complimentary review. I really appreciate the kind words you had for our staff. They work very hard and your comments will be greatly appreciated. Come back soon! Sincerely, Bob V, General Manager

Cleveland, Ohio
Reviewed 14 June 2016

Garbage all over floors, dirty toilet terrible bed. We arrived on our "honors" floor to bags of garbage in the hall and piles of dirty laundry. When those were removed there was a trail of trash including a used dental flosser and a bar of soap. Told front desk, returned to room 8 hrs later it was still there. Still...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Sandra D
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Sandra D, y apologies for the condition you found your room and the corridor during you stay. There are no excuses, only the commitment that we are working hard to insure that these types of issues are a think of the past. Thank you for your comments and review. Sincerely, Bob V, General Manager

Columbus
Reviewed 12 June 2016

Clean rooms, but was unhappy with the staff. There was an incessant drip in the bathroom in my room and instead of accommodating me I was told how "annoying my night must have been." I had hopped the staff would have provided something the next morning but that did not happen.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 641jmw111
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear 641jmw111, Thank you for your review. I was happy to read that you found our rooms clean. I also wish to apologize for the constant drip that you encountered. Our staff are trained to make it right and to please the guest. This did not happen with your stay. I do hope that we have another opportunity to serve...

Chicago, Illinois
Reviewed 9 June 2016

Hotel had been updated and LOOKS nice, but basic items were horribly lacking. The beds are tiny and sagging, the parking lot is covered in signs that say "park at your own risk", and housekeeping left our door ajar all day. If they can't provide comfortable beds and basic security, then all the modern slate tile in the world won't...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Lazarwolfe
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Cleveland Westlake, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Elmhurst, IL, United States
Reviewed 7 June 2016

I always try to stay at a Hilton property because of my HHonors Diamond status. This property was very convenient to where I needed to be and it was right on I-90. There were numerous dining choices near by. Overall, I woud recommend this property to any traveler needing the location.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank David S
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear David, Thank you for your review. I was glad to hear that you enjoyed your stay and would recommend us. That means a lot coming from a Diamond member who travels extensively. Thanks for your loyalty to Hilton! Sincerely, Bob V, General Manager

Las Animas, Colorado
Reviewed 5 June 2016

My family and I stayed here for a wedding over this past weekend. I must say the staff went above and beyond to make our stay special. They also have a shuttle and the driver Aaron was so nice. Will definently be back again. Pool is a nice touch.

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Helpful?
Thank patrickschindler84
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Patrick, Thank you for your comments recently posted on Trip Advisor. I was happy to read that you enjoyed your stay and found our staff to be friendly and accommodating. We look forward to welcoming you back in the future. Sincerely, Bob V, General Manager

Monroe, United States
Reviewed 4 June 2016

I should have asked for a handicap room if one was avaliable but did not think about it when I booked the room. I dont think that I should have to write a minumin of words when I can say what I want with less words.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Gene C
Clarkston, United States
Reviewed 1 June 2016

I would not recommend this hotel to anyone staying in the area. ( there is a Hyatt near by). Upon early check in the assistant manager did not place me in the room we requested and then did nothing to correct it once it was brought to his attention. It was very hard to deal with someone who has the...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Helena S
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Helena, Thank you for your comments. I am sorry that your stay was not more pleasant. I have reviewed your comments with Taylor and am confident that a similar situation will not occur in the future. Sincerely, Bob V, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree By Hilton Cleveland - Westlake is a 266 room full service hotel located just off I-90 at exit 156 in a prestigious western suburb of Cleveland. The DoubleTree by Hilton Cleveland - Westlake is just minutes from Crocker Park and Lake Erie (Huntington Beach.) We are only 20 minutes from Cleveland attractions: Progressive Field (home of the Cleveland Indians), Cleveland Brown s Stadium, The Rock & Roll Hall of Fame, the Science Center, and the Quickens Loan Arena where LeBron James and the Cleveland Cavaliers play all their home games. Special in room amenities are free high-speed Internet, free local calls, and free parking. ... more   less 

Additional Information about DoubleTree by Hilton Cleveland Westlake

Address: 1100 Crocker Rd, Westlake, OH 44145-1033 (Formerly Holiday Inn Cleveland -West)
Region: United States > Ohio > Westlake
Price Range: ₹ 6,482 - ₹ 9,362 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Cleveland Westlake 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Holiday Inn Cleveland -West Hotel Westlake
Westlake Holiday Inn
Holiday Inn Westlake
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Questions & Answers

Questions? Get answers from DoubleTree by Hilton Cleveland Westlake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick somewhere else”
 of 5 bubbles 487215adrian, 26 Jan 2017 | Read review
“Try to ask for a room overlooking the pool area.”
 of 5 bubbles radar643, 23 Oct 2016 | Read review
“I wouldn't want a room on a lower floor overlooking the pool unless I planned on spending lots of pool time.”
 of 5 bubbles HDS1, 9 Oct 2016 | Read review
“South side; at least you have two elevators to fight over.”
 of 5 bubbles DrParticle, 29 Sep 2016 | Read review
“Don't forget to ask for your cookie on check in! You can get one every night if you ask.”
 of 5 bubbles itstherooster, 11 Sep 2016 | Read review
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