We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sonesta ES Suites Cleveland Westlake

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sonesta ES Suites Cleveland Westlake
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

202 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sonesta ES Suites Cleveland Westlake
See the most recent reviews
Showing 199: English reviews
fairhaven,
Reviewed 17 April 2016

nice suites, clean and useful with one big exception---the internet signal is AWFUL. try to do anything online, it will freeze and pause every 5 seconds. unusable. front desk girl admitted they know it's bad. apparently they don't care. oh and if you're looking forward to a cold drink in the room after a long day, forget it. these are...

 Report
Helpful?
Thank chris d
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Chris D, I appreciate your review for your recent stay at the Sonesta ES Suites Cleveland Westlake. I would like to apologize regarding your internet issue and not being able to connect. I know how important it is to stay connected. We are working with our IT team to ensure the quality as well as making sure our guests...

Livonia, Michigan
Reviewed 12 April 2016

From the moment we arrived to the moment we left, we were treated with the utmost respect and appreciation for our visit. Even a complaint about the noise emanating from the room above us (continuous after-midnight loud screaming and pounding on the floor) was dealt with in a timely manner. The facility is clean and well maintained. Maintenance people were...

 Report
Helpful?
Thank captainingram
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Captainingram, Thank you for taking the time to review your recent stay with us! I have passed your wonderful comments to our entire team. We are pleased that we have exceeded your expectations during your time in the Westlake area. On behalf of the staff, we look forward to your next visit. Lisa Shreve Operations Manager

Reviewed 25 March 2016 via mobile

Fireplace. Plenty of room. Fully furnished with utensils. Complimentary $5 for snacks and drinks (beer too). Pool table, basketball and outdoor pool in the common area. I have stayed in 10 different hotels in and around Cleveland. This was the most memorable experience.

 Report
Helpful?
Thank Pranav K
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Dear Pranav K, Thank you for your wonderful review!!! We appreciate your kind words regarding all aspects of Sonesta ES Suites Cleveland Westlake. I am happy to see you are a loyal Travel Pass member and took advantage of its perks! On behalf of the staff, we cannot wait to see you next time you are in the Cleveland Westlake...

Richmond, Virginia
Reviewed 21 March 2016

If the people are good then I trust the hotel and the staff here is wonderful! From the moment I walked they were kind and attentive which is hard to find in the hotel industry. plus they clued me in on the history of the name.

 Report
Helpful?
Thank Bob C
Lisa S, Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Bob C, thank you for your kind words regarding our Staff at Sonesta ES Suites-Cleveland Westlake. Hospitality is key. We really hope you will choose to stay with us the next time you are visiting the Westlake area. It would be our pleasure to have you.

Mentor, Ohio
Reviewed 2 February 2016 via mobile

My husband and I wanted to book a nice room with a fireplace and living room to celebrate our 25th anniversary. We settled on the Sonesta after the good reviews and nice pictures. We were shocked upon entering the room. We felt like we had stepped back into the 70's! Hunter green, worn carpet and maroon paint on one wall...

 Report
Helpful?
1Thank Jill W
Kristen W, General Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

I appreciate you taking the time to provide us with your feedback. We take the maintenance and upkeep of our property very seriously and I sincerely apologize that you were dissatisfied with your stay. We just transitioned to Sonesta ES Suites Cleveland Westlake on February 1st and have some exciting changes happening throughout 2016. I look forward to introducing you...

Rochester, New York
Reviewed 16 January 2016

This was my second visit to this property - it's a great location if you want to visit the downtown Cleveland area, but don't want to pay the high city prices. It's less than 20 minutes to the city - all expressway driving. Benefit - no charge for parking, free hot breakfast and large spacious rooms - most of which...

 Report
Helpful?
Thank Susan T
Kristen W, General Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

I appreciate you taking the time to provide feedback regarding your recent stay with us. Cleanliness issues are not the norm at this property and are something that we take very seriously. I will be certain to share your feedback with our Housekeeping department so that we can provide a much-improved upon experience for you and all of our guests...

Imperial, Pennsylvania
Reviewed 16 January 2016 via mobile

I stayed here for one night with my wife, her father, sister, and boyfriend and we all liked it. We all stayed in the Bi Level Loft Suite and thought that there was plenty of room. It's true that some of the appliances could probably be updated but the room was very clean and I think that's most important. We...

 Report
Helpful?
1Thank Drovath57
Kristen W, General Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

I appreciate you taking the time to provide feedback regarding your stay at Residence Inn Cleveland Westlake! I am happy to see that you enjoyed so many of the amenities that we have to offer during your stay with us. We hope to see you again in the near future! Thank you, Kristen Weaver General Manager

Avon Lake, Ohio
Reviewed 26 December 2015

I have stayed at this property many times and enjoy all it has to offer. It is great having two bedrooms, two baths and a complete kitchen. We take full advantage of all and really enjoy having a fireplace. Breakfast buffet is the most complete of all hotels I have stayed at. Two issues, it is time to do an...

 Report
Helpful?
Thank William_74_13
Kristen W, General Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Thank you very much for the feedback regarding your recent stay with us. First and foremost, I'm glad that you are able to enjoy our Penthouse Suites and many of the amenities that we offer during your repeated stays with us. We strive to ensure that all of our guests have a comfortable stay and I am sorry that we...

Ontario
Reviewed 17 November 2015 via mobile

Whenever I am on business trips in Westlake I book myself and my colleagues at this Residence Inn. Laura and the rest of the staff are wonderful, the suites are clean and comfortable and the location is great for local restaurants and commuting to or from the cities of Detroit or Cleveland.

 Report
Helpful?
Thank jamekitz
Kristen W, General Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

We sincerely appreciate you choosing Residence Inn Cleveland Westlake each time you come to the area! I will share your kind words with Laura and the rest of our Team. We look forward to seeing you again the next time you're in Westlake! Thank you, Kristen Weaver General Manager

Cranberry Township, Pennsylvania
Reviewed 29 October 2015

I recently stayed at the Residence Inn Westlake and upon my arrival I was told that I was being upgraded to the penthouse!. The room was fantastic. Two floors, two bedrooms, two bathrooms, a kitchen with full size refrigerator and a fire place. The amenities were great too. Both nights of my stay there was complimentary beer and wine and...

 Report
Helpful?
Thank Thomas E V
Kristen W, General Manager at Sonesta ES Suites Cleveland Westlake, responded to this review

Thank you for taking the time to provide us with your feedback regarding your recent stay at Residence Inn Cleveland Westlake! We strive to make all of our guests feel welcome and at home and I'm happy to hear that we were able to help make your business trip such a positive experience. Please do come to see us again...

48 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (15)
Viewed
Hotel & Grounds (2)
Viewed
Room/Suite (2)
Viewed
View from Room (1)
Viewed
Pool/Beach Area (1)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Room/Suite (21)
Viewed
Dining (1)
Viewed
Pool/Beach Area (2)
Viewed
Bathroom (2)
Viewed
Hotel & Grounds (5)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Westlake
0.8 km away
Hampton Inn Cleveland Westlake
15.4 km away
Sonesta ES Suites Cleveland Airport
Sonesta ES Suites Cleveland Airp...
#5 of 11 in Middleburg Heights
203 reviews
0.2 km away
Holiday Inn Express & Suites Cleveland West - Westlake
Show Prices
Show Prices
Show Prices
1.2 km away
Hyatt Place Cleveland / Westlake / Crocker Park
0.2 km away
DoubleTree by Hilton Cleveland Westlake
0.5 km away
Red Roof Inn Cleveland - Westlake
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Sonesta ES Suites Cleveland Westlake, is a surprisingly different take on all-suite, extended-stay accommodations. Amidst a pleasant and inviting ambience, each room overlooks our unique, park-like setting and has been thoughtfully designed to ensure you a comfortable stay. Whether you're in Cleveland for work or pleasure, you'll enjoy a wide array of services and amenities, and an inviting staff that's ready to greet you with Everyday Surprises. Our studio and two bedroom loft suites help you spread out and stay on task. To help you keep to your budget, each suite features a fully-equipped kitchen and includes free daily breakfast and free parking. The hotel is moments from I-90, near connections to I-80 and I-71 and 20 minutes from downtown Cleveland. ... more   less 

Additional Information about Sonesta ES Suites Cleveland Westlake

Address: 30100 Clemens Rd, Westlake, OH 44145
Region: United States > Ohio > Westlake
Price Range: ₹ 7,395 - ₹ 10,471 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sonesta ES Suites Cleveland Westlake 3*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline, Orbitz, Agoda, Reservation Counter and Despegar.com so you can book your Sonesta ES Suites Cleveland Westlake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn By Marriott Cleveland Westlake Hotel Westlake
Residence Inn Cleveland Westlake
Cleveland Residence Inn
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sonesta ES Suites Cleveland Westlake staff and other travellers.
4 questions
Ask a question

See all questions (4)

Questions? Get answers from Sonesta ES Suites Cleveland Westlake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you rely on their shuttle service to get around, ask for a room near the front office.”
 of 5 bubbles wolfyt30, 21 Feb 2017 | Read review
“for mobility issues there are rooms on ground floor”
 of 5 bubbles JaneFrances83, 26 Oct 2016 | Read review
“ask for a renovated room - they're particularly nice”
 of 5 bubbles bw91344, 24 Sep 2016 | Read review
“Larger units with lofts are upstairs”
 of 5 bubbles annecI9051YI, 24 Aug 2016 | Read review
“Two bedroom rooms are awesome.”
 of 5 bubbles webmonkee, 8 Aug 2016 | Read review
5 of 5