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I stay at this hotel fairly routinely and their staff all impresses me. What made this trip nice was I left some clothes in my room the week before and Liz emailed me and told me she would have it in my room upon check...More
Rooms clean & beds comfortable. Sink area small. No water cups. Point off for:
1) very loud hvac unit -- left off
2) no bar
3) breakfast area ok but firstwatch 8 min away so why bother
-- really the point off is for the...More
Response from Pamela I, Manager at Courtyard Cleveland WestlakeResponded 30 April 2017
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Cleveland Westlake.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our...More
My husband and I stayed here recently. This is a nice and comfortable hotel. Very nice accommodating staff. This hotel has a comfortable restaurant serving breakfast and more. Beds are comfortable. It has an exercise area and pool with hot tub. As new as it...More
Average experience. The room was nice, though the online description seemed to be different than what we actually got.
Front desk staff fell a little short on check in and check out - check in didn't seem to understand what room we were booked into...More
Response from David B, General Manager at Courtyard Cleveland WestlakeResponded 18 April 2017
I want to apologize for your less than satisfactory experience with us. I want to assure you that your experience is not the norm. If you are ever back in Westlake I would certainly like the opportunity to show you. Thank you for your feedback.
I had a business trip to Cleveland, OH and I stayed at the Marriott Courtyard Cleveland Westlake. The stay was very comfortable. The service was warm and friendly. I had a room right next to the two elevators and once I entered the room, I...More