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Comfort Suites

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#3 of 9 Hotels in Troy
Certificate of Excellence
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1 room 2 adults 0 children
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Comfort Suites
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165 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites
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Showing 165: English reviews
Columbus
Reviewed 26 November 2015 via mobile

It was clean and the employees were all very friendly. Our room was near the elevator and it was extraordinarily noisy. I don't know if something was wrong with it or if that's the way it sounds all the time but it was the oddest sounding elevator I'd ever seen. You could hear it from inside your room and it...

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Helpful?
Thank LaineyJ4
cstroy, General Manager at Comfort Suites, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I would like to share with you that we are getting a...

Bobcaygeon, Canada
Reviewed 17 November 2015 via mobile

We stayed here for one night on our way south. Online bookings was easy and worked so well that all the paperwork was ready at reception when we checked in. The Outback Steakhouse was a two minute walk across the street. Very convenient! We had a room with a king-size bed, a huge bathroom and a small lounge area. Everything...

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Helpful?
1Thank David S
cstroy, General Manager at Comfort Suites, responded to this review

We would like to thank you for taking the time to complete such great feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Crystal...

Reviewed 29 October 2015

Only problem was that the pool and hot tub did not open early. The in room hot tub in the suite was great. We did not have a hair dryer in the room and hey brought one right up. The wi-fi was not very good.

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Helpful?
Thank Jack P
cstroy, General Manager at Comfort Suites, responded to this review

I have shared your comments with my staff, and they join me in saying sorry for the issues you experienced with the wi-fi. We take pride in our hotel and the services we provide we hope you still enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in...

Las Vegas, Nevada
Reviewed 20 October 2015

Every time we come back to Troy, OH we always enjoy our stay here. The rooms are competitively priced, the staff is eager to help, and the rooms are always clean. The hotel has an upbeat feel, can't really put the feeling into words, but I wish more hotels followed this model. Keep up the good work everyone!

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Helpful?
Thank Craig B
cstroy, General Manager at Comfort Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your...

Reviewed 30 September 2015

We were in town for a funeral and wanted to stay in a "newer" property. My husband had some work to do so the suite option was appealing. We were booked into a "jacuzzi" room on the main floor. From the moment we arrived it was obvious that while this was a new property, it was lacking in up-keep. The...

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Helpful?
1Thank S S
cstroy, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Dallas, TX
Reviewed 10 September 2015

My wife and I stayed at the Comfort Suites in Troy Ohio for a wedding nearby. I will say that the hotel is very accommodating for wedding parties The lobby was large and inviting we used the space to meet to travel to the wedding activities and the staff was very friendly and helpful. The rooms themselves are nothing fancy...

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Helpful?
Thank Thomas_Heston
cstroy, General Manager at Comfort Suites, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Crystal Allison General Manager Comfort Suites 937-339-2525

Burlington, Kentucky
Reviewed 9 September 2015

Looks like a higher priced, well appointed hotel room. Clean, roomy, and modern. Walking distance to the Outback Steakhouse. Wireless internet was fast. Nice breakfast. Room was quiet. I would recommend this, especially to business travellers.

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Helpful?
Thank Jason H
cstroy, General Manager at Comfort Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing...

Dayton, Ohio
Reviewed 4 September 2015

This hotel was very nice. The lobby was open and beautiful and the front desk attendant was very friendly. The room was very nice, clean, and large. The bed was comfortable. The only reason I cannot give this hotel a 5 star rating it because of an issue at check-in. We were staying for a wedding on the night of...

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Helpful?
Thank JMLx2
cstroy, General Manager at Comfort Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing...

Reviewed 2 September 2015 via mobile

This hotel does not appear to be that old upon arriving and looking at the entrance way. However, the room we have which is a King Handicap is very disappointing. The couch is very dirty, stains and grease. The carpet has tears and patches on it. At check in, the staff was very friendly but was not trained to handle...

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Helpful?
Thank Doug S
cstroy, General Manager at Comfort Suites, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that...

Hamilton, Montana
Reviewed 15 August 2015 via mobile

My family stayed here for five nights over the course of a wedding in the spacious family suite. Everything was top notch...service, housekeeping, hospitality, breakfast, pool...you name it. The entire hotel is clean and fresh. You just can't go wrong here!

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Helpful?
Thank Rachel S
cstroy, General Manager at Comfort Suites, responded to this review

My staff and I would like to take the time and say thank you for leaving such great feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning

Additional Information about Comfort Suites

Address: 1800 Towne Park Drive, Troy, OH 45373
Region: United States > Ohio > Troy
Price Range: ₹ 5,280 - ₹ 10,235 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 65
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites staff and other travellers.
2 questions
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Oswego, New York
over a year ago

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Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upstairs rooms maybe quieter.”
 of 5 bubbles W8656SVmeganp, 20 Mar 2017 | Read review
“Request handicap room near elevator.”
 of 5 bubbles SusanT984, 2 Nov 2016 | Read review
“I think all the rooms would be nice to stay in. Mine was.”
 of 5 bubbles 936charlesm, 11 Aug 2016 | Read review
“Avoid rooms near the elevator.”
 of 5 bubbles grannygerry, 26 May 2016 | Read review
“Stay away from the elevator, unless you can laugh at the noise it makes”
 of 5 bubbles Larch-01, 25 May 2016 | Read review
5 of 5