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All reviews train tracks light sleeper balcony room late notice amazing hotel full buffet restaurant staff friendly and welcoming staff pool and hot tub night's sleep rooms are clean extended family electrical outlets stayed here for two nights business trip lounge area mini fridge
Stayed here for a work event. Hotel looked nice. Room was cleanish. Tv didn’t work and the mass notification speaker made a noise all night. Also if your a taller person I hope you don’t have back problems because the the bathroom counter was just...More
Response from Becky K, General Manager at Courtyard Springfield DowntownResponded 1 week ago
Thank you for your review. I do apologize for the problems that you experienced and would like to make sure that we have addressed them. I do know that we were experiencing a problem last week with our television equipment that has since...More
We loved our stay here for a family wedding event. The staff always had great suggestions on where to go for special treats. We enjoyed a unique restaurant just around the corner at their recommendation. But what topped it for me was the desk person...More
Thank Karen M
Response from Becky K, General Manager at Courtyard Springfield DowntownResponded 2 weeks ago
Thank you so much for the recommendation. Our team here wants to make sure that everyone has the best stay possible and it makes us happy when the places we recommend to you are a success. That chocolate shop down the street from...More
When your 50th birthday falls on a Saturday, it's a sign that you need to throw yourself a party . . . so I did! It was my 50th and I wanted to celebrate MY way, and everyone there made sure the party went off...More
Thank Teresa D
Response from Becky K, General Manager at Courtyard Springfield DowntownResponded 4 weeks ago
We truly appreciate you taking the time to comment on your experience with us. I know our entire team had a lot of fun planning and executing your celebration. It’s not every day that someone has a milestone birthday and we wanted to...More
The hotel is nice. Checked in last night and had a late meal at the bar. Food and service was good. Had read reviews, so I knew to get a room away from the railroad tracks.
However, one of the reasons, I wanted to stay...More
Response from Becky K, General Manager at Courtyard Springfield DowntownResponded 2 October 2018
Thank you for your comments. We are actually in the process of getting bids for the repair of the hot tub. I'm sorry if it came across that it was being closed permanently, as we have not yet made the decision to keep...More
Stayed here for two nights last month in two rooms with my family. The rooms were clean and over all appearance of the facility was fine and the help was friendly. This was the first hotel I've stayed in for decades that didn't offer complementary...More
1 Thank William L
Response from Becky K, General Manager at Courtyard Springfield DowntownResponded 14 August 2018
Dear William L,
Please accept my sincere apologies for the billing errors and the hot tub out of service. I am glad to hear that the billing issues have been corrected. We are currently working to repair the hot tub and get it back in...More
Response from ConcordHospitality | Property representative |
Please contact the hotel directly with your confirmation number and we would be happy to assist you with any special requests. We look forward to hosting you.
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"Train on south side may disturb very light sleepers, but thankfully no horn!"