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Maui Sands Resort & Indoor Waterpark

Expedia.comUS$ 146*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Maui Sands Resort & Indoor Waterpark
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1,336 Reviews from our TripAdvisor Community

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There are newer reviews for Maui Sands Resort & Indoor Waterpark
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Showing 1,335: English reviews
Reviewed 26 February 2017 via mobile

Wasn't very clean and we had a 4:00 clock check in and we had to wait an hour for our room because it wasn't ready. They don't have enough staff to handle the rush of people they had come in they are severely under staff.

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Helpful?
3Thank Tracy R
rinnes2017, Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

Dear Tracy R: We are very sorry you were disappointed with your visit to the resort. We apologize for the delay in getting you into your room. Our goal is to have all of our rooms ready when our guests arrive. All rooms should be cleaned and inspected before being assigned to a guest. We hope we have the opportunity...

Reviewed 26 February 2017 via mobile

Unorganized staff, non-working shower facilities in the water park, and the over all state of disrepair caused us to leave after a very short stay. I would not recommend Maui Sands. Nor will we ever go back.

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3Thank boddy1920
Reviewed 25 February 2017 via mobile

My boyfriend, myself, and our children spent the weekend at the resort. The staff was friendly and our room was accomodating. The second day at the water park is what made us decide we will never be back. When we went to grab a life jacket off the wall, we noticed cockroaches on the wall. Not just one but a...

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Helpful?
2Thank mcasares14
rinnes2017, Public Relations Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

Dear mcasares14: Thank you for telling us about your visit to the resort. We are always interested to know about our guests' experiences. We are very sorry yoiu were disappointed with your visit to the resort. Our goal is to provide all of our guests with an enjoyable experience that includes clean and comfortable accommodations. All of our rooms and...

Reviewed 25 February 2017 via mobile

Due to an error on our part, we thought we had made reservations to celebrate a family birthday. Imagine our disappointment when we arrived and there was no room waiting for us. Angie was able to help us out, saving the birthday girl's big weekend. Thanks, Angie, for all of your help!

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Helpful?
2Thank g4cullison
rinnes2017, Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

Dear g4cullison; We are very glad Angie was able to make your daughter's birthday weekend very special. She does a wonderful job and is always very helpful to our guests. We hope you will visit with us again very soon. We want all of our guests to have an enjoyable stay. We hope you will visit with us again soon....

Reviewed 19 February 2017 via mobile

We have been to Maui Sands twice now. We have three 9 years old boys and a 2 year old boys. We went when the triplets were 6 and we went again this weekend. The water park has seen better days, but it checks most the boxes for 6 years olds. It has a lazy river (and the life guards...

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3Thank TripletHuberMom
Detroit, Michigan
Reviewed 30 January 2017 via mobile

I was skeptical because of all the bad reviews but the rooms were exceptionally clean (no bed bugs). Front desk staff very helpful. Food was reasonably priced. Water park was fun kids really enjoyed it. I just hated the hot tub was not in service. I would definitely return again.

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3Thank porshas870
Management response:

Dear porshas870: Glad to hear your family had a wonderful visit to the Maui Sands Resort & Indoor Waterpark in Sandusky, Ohio. It is always nice to hear from a satisfied guest. We appreciate the opportunity to host your family. The water park is ideal for young families. It is staffed by certified lifeguards and has a variety of attractions...

Columbus, Ohio
Reviewed 15 January 2017 via mobile

We have gone here the last 2 years as part of our Christmas gift to the kids. We drive 3 hours to get here so I was reading reviews and really thought about canceling and staying else where and just chalking it up as money wasted. Knowing the cost to stay else where and knowing how much I love the...

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Helpful?
2Thank Msepps
Management response:

Dear Msepps: Thank you for telling us about your visit to the Maui Sands Resort & Indoor Waterpark in Sandusky, Ohio. It is always nice to hear from a satisfied guest. We are glad you had an enjoyable visit with clean and comfortable accommodations. The water in the water park is monitored throughout the day and adheres to all of...

Rossford, Ohio
Reviewed 11 January 2017

This place is a mess. Everything is falling apart. We booked for a Christmas treat for my family only to find parts of the water park not working, soggy wet carpet in places and the worst of all BED BUGS. We felt we were forced to leave in the middle of the nigh due to these bugs and was told...

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11Thank bilo6566
Reviewed 2 January 2017 via mobile

I arrived and found out the hot tub was closed. When the hot tub finally opened the water was not very hot like a hot tub should be. The water inside the water park was cold. I couldn't enjoy the activities because it was cold water. I seen a huge spider in the water park area. A male lifeguard was...

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4Thank Hailz L
Brunswick, Ohio
Reviewed 1 January 2017 via mobile

This is our second time here, we had the room with the bunk beds. Early in the day a customer came up to our group and told us not to stay here, she just found bedbugs.I had a go up of around 8 rooms or so, we all brushed it off and thought couldn't be. Then another guest complained about...

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12Thank bobrock96
Management response:

Dear bobrock96: Thank you for telling us about your visit to the resort. We are very interested to hear about our guests' experience. We are very sorry you were disappointed with your stay. We want all of our guests to have an enjoyable stay including clean and comfortable accommodations. Your feedback is important to us. Comments from our guests will...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Free Parking
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
See the Difference a trip to the Maui Sands Resort and Indoor Waterpark can be. You'll experience the little touches that you'd only find in any Hawaiian home. And always, the warmth of a smile, because once you're here, you're family. When you compare the value you'll receive at the Maui Sands Resort against the area's other lodging choices you'll be proud to call Maui Sands home. ... more   less 

Additional Information about Maui Sands Resort & Indoor Waterpark

Address: 5513 Milan Rd, Sandusky, OH 44870-5858 (Formerly Maui Sands Hotel)
Region: United States > Ohio > Sandusky
Price Range: ₹ 6,718 - ₹ 15,438 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Maui Sands Resort & Indoor Waterpark 2.5*
Number of rooms: 299
Reservation Options:
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Also Known As:
Maui Sands Resort & Indoor Waterpark Sandusky, Ohio
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Questions & Answers

Here's what travellers have asked, with answers from Maui Sands Resort & Indoor Waterpark staff and other travellers.
14 questions
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Questions? Get answers from Maui Sands Resort & Indoor Waterpark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose the King Suite on the side away from the water park! gets a bit warm on that side!!”
koilt45, 27 Apr 2017 | Read review
“Bring Antibiotics.”
181lisan, 3 Apr 2017 | Read review
“If you plan on utilizing the water park, CALL to make sure it will be OPEN during your stay BEFORE you book the room!”
Lilspinster, 5 Sep 2016 | Read review
“Not to far from amusement park”
roxxig2016, 30 Aug 2016 | Read review
“Do not let them put you in the rooms that is located near the Arcade! They smell really Bad plus rats!”
317deannad, 29 Aug 2016 | Read review
5 of 5
Expedia.com
US$ 146* /night
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Booking.comUS$ 150
Hotels.comUS$ 146
TravelocityUS$ 146
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Prices are for 1 room, 2 adults
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