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The room was fine; however, you could see there was some kind of substance dried on the glass of one of the hanging pictures next to the bed. There was also something or a stain under the counter in the bathroom. The room was quiet...More
Response from HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-RichfieldResponded 5 October 2015
Thank you for the four stars. I will mention the issues to housekeeping. I'm glad that you found us to be a quiet property.
I find HIE to be pretty reliable in quality. And this one was on par with that. I'm not one to typically complain about "service" at a hotel. My judgement is reserved mostly for cleanliness and amenities. But I was not pleased by the front...More
Response from HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-RichfieldResponded 17 August 2015
I apologize for the issues that you had. We have been sold out of King rooms on many of the the Sundays this summer with corporate guests who arrive later to stay for the week. We have been busy with families with children also with...More
This is our first stay at a Holiday Inn Express so we're not sure what to expect, though we've read the uniformly good guest reviews. But we came away convinced that this hotel is going all out to live up to its reputation as a...More
Thank Marc F
Response from HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-RichfieldResponded 15 August 2015
Thank you for the five stars! I'm glad that you enjoyed our clean property and our breakfast. We are next door to Wendy's for those fitbit steps, but it's a little hard to see as it is inside Pilot Gas Station.
Unfortunately I was looking forward to watching the debates when we arrived and although their TV list in the room shows Fox News Network it is not available and they did not know what to do at the front desk.
Very not happy. Using our...More
Response from HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-RichfieldResponded 13 August 2015
Thank you for the three stars in spite of the trouble with the TV channel Fox News. I will bring it to the attention of maintenance and I do apologize.
I stay here often for Business, but really appreciated being able to find a clean, comfortable room to stay in with a great breakfast included. The lady who runs the breakfast area has a selection for everyone. I recently had to stay elsewhere for a...More
Response from HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-RichfieldResponded 11 August 2015
Thank you very much for the kind words about the hotel and our dear breakfast lady Sam! I will show this to her.
US$ 104 - US$ 143 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Holiday Inn Express Cleveland-Richfield Hotel Richfield ,