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Quail Hollow Resort, A Trademark Collection Hotel

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Traveller (55)
Room & Suite (31)
Dining (5)
Overview
  • Excellent19%
  • Very good31%
  • Average27%
  • Poor11%
  • Terrible12%
Travellers talk about
“quail”(38 reviews)
“breakfast buffet”(23 reviews)
“hot tub”(16 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (402)
There are newer reviews for Quail Hollow Resort, A Trademark Collection Hotel
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Reviewed 13 November 2017 via mobile

Stayed for one night because of wedding was very pleased with room and service the help was very attentive and the entire wedding was so very nice we would recommend this place for anyone looking for a classy affair.

Thank Jennifer K
Response from Jennifer P, Sales Office Admin at Quail Hollow Resort, A Trademark Collection HotelResponded 24 November 2017

Jennifer K, Thank you so much for your review. I'm glad you enjoyed our overnight accommodations as well as attending the wedding at our facility. The highest compliment we could hope to receive is a recommendation to your family and friends. Thank you again!

Reviewed 6 November 2017

Rooms are dingy, our light bulb was burned out in the one lamp. Food at breakfast bar was cold. Staff is disinterested in assisting. multiple times in the afternoon trying to get served in the bar was impossibleMore

Thank sissy-cats
Response from Jennifer P, Sales Office Admin at Quail Hollow Resort, A Trademark Collection HotelResponded 24 November 2017

Dear sissy-cats, I'm very sorry to hear that you had issues during your stay with us. I've shared your experience with the appropriate managers so that they can strive to make improvements in those areas. Thank you for letting us know what we can do...More

Reviewed 25 October 2017

We were getting tired after driving 9.5 hours. I logged into TripAdvisor and looked for accommodations near Cleveland. We have stopped over in Painesville in the past. We like the area because it is close to running trails (rails to trails), etc. Quail Hollow popped...More

Thank travellersgrin
Response from Jennifer P, Sales Office Admin at Quail Hollow Resort, A Trademark Collection HotelResponded 24 November 2017

Hello, travellersgrin and thank you for your review. I'm happy to hear that you enjoyed our overnight accommodations and amenities. It's great that you were able to take advantage of the trails in the area as well. We look forward to your next stay with...More

Reviewed 16 October 2017

The setting is very nice. The hotel needs a complete over hall. Furnishings are shabby,beds need replaced,,bathroom updated. It was a big disappointment. A plate from room service was on the hall floor for over 24 hours. The staff was not very friendly. We were...More

Thank mimicarol
Response from Jennifer P, Sales Office Admin at Quail Hollow Resort, A Trademark Collection HotelResponded 24 November 2017

Mimicarol, Thank you for taking the time to share your experience with us. Your concerns have been passed on to the appropriate managers so that they can analyse these issues and work to correct them. Regarding the hotel and furnishings needing an update, I have...More

Reviewed 14 October 2017

The Hotel is just old and dirty. Not only that, the service at the hotel is just terrible. We expected to find our room cleaned by housekeeping (leaving at 11am and coming back around 4pm) just to find both times the room was not done....More

Thank Martin F
Response from Jennifer P, Sales Office Admin at Quail Hollow Resort, A Trademark Collection HotelResponded 24 November 2017

Dear MartinF, I'm so sorry that you had these issues during your last visit to our resort. I've informed our managers of your experience so that they can work to correct these problems in the future. We want the very best for our guests and...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Golf Course
Details
Price range
US$ 99 - US$ 167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 99 - US$ 167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (55)
Room & Suite (31)
Dining (5)
Pool & Beach (4)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
lauriec425
3 September 2016|
AnswerShow all 5 answers
Response from CSCfromPA | Reviewed this property |
It took us less than an hour. I don't know where Lake Erie College is
0
Votes
adnerblou
15 June 2016|
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Response from Scott F | Reviewed this property |
No they did not.
0
Votes
James M
26 August 2014|
AnswerShow all 4 answers
Response from LynnMedina | Reviewed this property |
We did the beach and the Geneva area wine country.
0
Votes
Room Tips
"Rooms on the south side are quieter"
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"Just don't come"
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"Stay in the Main Hotel only!"
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"Do not accept the room with the window with a broken seal, lookimg at a large black peaked roof obscuring..."
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