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Crowne Plaza Cleveland Airport

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Crowne Plaza Cleveland Airport
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337 Reviews from our TripAdvisor Community

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Showing 331: English reviews
Grand Rapids, MI
Reviewed 9 April 2016 via mobile

I had a nice stay here with my daughter prior to a college visit. The room was very spacious and clean. No complaints. For an additional $5 total we had 2 breakfast tickets for the morning breakfast buffet which was convenient and tasty. I would stay here again.

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Helpful?
Thank mamathoma
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear mamathoma, Thank you for your feedback concerning your recent stay with us at the Crowne Plaza Cleveland Airport. I am glad to see that you enjoyed your stay with us and that you were able to take advantage of our breakfast buffet, I hope you enjoyed that as well. We look forward to welcoming you back again soon! Thank...

Denver, Colorado
Reviewed 8 April 2016

I would like to send KUDOS to a very special employee name Sandy, she went above and beyond her duties. I had left a very important item in my room, she was able to get it to me before my flight left Cleveland.. Thank You again Sandy for saving my day.

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Helpful?
2Thank cindy542016
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear cindy542016, Thank you for providing your feedback of your recent stay with us at the Crowne Plaza Cleveland Airport. I am glad to see that Sandy was able to save the day and get your missing item returned to you. I will be sure to let her know of your kind words. Thank you for choosing Crowne Plaza Cleveland...

Mason, Ohio
Reviewed 4 April 2016

Hotel room was very clean, comfortable, and staff was nice. I only had two issues. The shuttle was great except one time they left us at the IX center for 1 hour, we called at 10:00 pm and was not picked up until sometime after 11:00 even though they said 15 to 20 mins. We did appreciate the shuttle service...

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Helpful?
Thank sweetiepie
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear sweetiepie, Thank you for taking the time to write a review of your stay with us at the Crowne Plaza Cleveland Airport. We appreciate any and all feedback regarding our guests experience with us. While I am happy to see that you enjoyed your experience overall, I am sorry to see that you did experience some issues. I am...

Tennessee
Reviewed 3 April 2016

The front desk was not helpful! Their comments were curt. The room was ok. That is being generous. The bar tender was the nicest person on staff. I spoke with her because the restuarant was not yet opened and I needed food.

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Helpful?
Thank Robin C
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear Robin C., Thank you for your candid review. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards.. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in...

Chicago, Illinois
Reviewed 19 March 2016

Visited here for one night while D auditioned at BWU. Very nice hotel. Clean and a courteous staff. Nice sized rooms and comfortable beds. I don't recommend the restaurant on site, mediocre at best. Nice close location to the University.

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Helpful?
Thank Annettesz
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear Annettesz, Thank you for your candid review of our hotel, while I am happy that your overall experience was a pleasant one, please accept my apologies for the mediocrity you experienced with the restaurant, that is not the standard and is unacceptable, I will be looking into this further. If you would like to discuss your experience further, please...

Reviewed 16 March 2016 via mobile

This review is for someone needing a room to catch an early flight. In short stay at the airport Sheraton. $10-$20 more in the rate will be worth the time saved. My wife and I spent less than ten hours at this hotel. Our visit at the Cleveland Clinic ran long and we had to move our flight to 6am...

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Helpful?
Thank BuffettFanFrank
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear BuffetFanFrank, Thank you for your candid review of your recent stay with us at the Crowne Plaza Cleveland Airport. We apologize that your recent stay did not meet expectations. We rely heavily on you, our guest, to provide us with insight as to areas that may need more focus, so we appreciate your comments and will share these with...

Pittsburgh, Pennsylvania
Reviewed 14 March 2016

We stayed here for a single night. It was a quick decision to find a hotel for our way to Chicago. We booked via HotWire and they provided us a decent hotel for $64 + taxes. Which was a great deal. The staff was very friendly and helpful. This place has a full restaurant, bar, that allows ordering of 6...

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Helpful?
Thank SouthhillsCritic
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear SouthhillsCritic, Thank you for your review of our hotel. We take great pride in what we have built here, working hard each day to provide the service our guests have come to expect. I'm glad to see that you found the staff friendly and helpful and that you were taken care of while staying with us. We can't wait...

Terrigal
Reviewed 13 March 2016 via mobile

This hotel isn't exactly at the airport but about a 15 min drive. Very friendly and attentive staff. The downstairs ground level area and restaurant were very good and served me a great Reuben sandwich. As a platinum member it was nice to get treated as one as often hotels try and limit what you should receive unless you ask...

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Helpful?
Thank menzies55
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear menzies55, Thank you for taking the time to provide us with your valuable feedback concerning your recent stay stay with us. I am happy to see that you found our staff to be friendly and attentive to your needs and that you found our onsite restaurant, Tavolo 72, equally as pleasant, we work hard to provide the seamless service...

Reviewed 5 March 2016 via mobile

We stayed overnight for an early flight out in the am. The room was clean and the shower was warm. It suited our needs for the night. Also, a local bar called two bucks was awesome. It had the best Mac n cheese and it was cheap! The shuttle ride was flawless and quick.

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Helpful?
Thank Wendy P
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear Wendy P., Thank you for your kind words about your recent stay with us at the Crowne Plaza Cleveland Airport. We are lucky to be in such a densely populated area with many local bars and restaurants to choose from. I am happy to see that you found the amenities to your satisfaction. We look forward to your next...

Reviewed 4 March 2016

I was planning a return trip for business; I was hesitant to return to the Crowne Plaza due to internet issues on the first trip. I must say, they did everything they could to rectify the situation and were very helpful and generous on my first trip which is why I was even considering my return. I discussed my concerns...

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Helpful?
Thank JustIn C
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear JustIn C, WOW! Thank you so much for your kind words concerning our hotel and staff! I am happy to see that everything from the internet to our very talented Front Desk Agents, more specifically Jason, who is a treasured associate with us, was exceptional. He is very talented at what he does and consistently delivers seamless service to...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Experience convenient airport access without disruption at our Crowne Plaza Cleveland Airport Hotel Cleveland Hopkins International Airport (CLE) and Downtown Cleveland, Ohio are just minutes from our Crowne Plaza - Cleveland Airport Hotel. Nestled in Middleburg Heights, where you will experience high quality service from our award winning team. Whether it's an overnight getaway, a business trip, a family reunion, or your dream wedding, the Crowne Plaza Cleveland Airport Hotel offers unparalleled service and exceptional amenities. Each of our well-appointed 238 guest rooms and suites is equipped with 32" flat-screen televisions boasting a guide for an in-home experience, 100 MB Fiber Internet, "sleep" and bath amenities. Whether planning a productive business meeting or your dream wedding, our 14 meeting rooms boasting 16,000 square feet of space, will meet and exceed the expectations of every guest. Savor culinary delights at our restaurant, Tavolo 72, serving steaks, pasta and seafood. Many top attractions are just a short drive from our hotel including the stadiums of several professional sports teams, the Cleveland Clinic, the famous Rock & Roll Hall of Fame, Great Lakes Science Center, NASA Glenn Research Center, Playhouse Square and the International Exposition- IX Center. We are in close proximity to the Ford Motor Plant, Baldwin Wallace, Sherwin Williams, UPS, Sysco Foods, and AT&T. ... more   less 

Additional Information about Crowne Plaza Cleveland Airport

Address: 7230 Engle Rd, Middleburg Heights, OH 44130-3427
Region: United States > Ohio > Middleburg Heights
Price Range: ₹ 6,810 - ₹ 12,657 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Cleveland Airport 3.5*
Number of rooms: 238
Reservation Options:
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Also Known As:
Crowne Plaza Middleburg Heights
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Cleveland Airport staff and other travellers.
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Questions? Get answers from Crowne Plaza Cleveland Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was clean and comfortable.”
raymondstackhouse, 12 Apr 2017 | Read review
“Find another hotel”
RobDee1432, 26 Jan 2017 | Read review
“The fourth floor was a "quiet floor" with quiet hours between 9 PM and 10 AM”
traverlerx, 5 Sep 2016 | Read review
“If you want a room with a view, this is not the place to get one.”
AMB_1128, 29 Jun 2016 | Read review
“Lower level rooms have a balcony.”
298chadp, 27 Jun 2016 | Read review
5 of 5