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Holiday Inn Cleveland East - Mentor

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Holiday Inn Cleveland East - Mentor
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133 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Cleveland East - Mentor
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Showing 130: English reviews
Reviewed 3 December 2015 via mobile

The room is lean and we'll organised. There is a very good breakfast available, and also some snacks available at reception. The staff is very welcoming and there is a big parking available, and also there are various options for dinner close to the hotel.

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Helpful?
1Thank Christian M
Kari B, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

We are so happy to hear that you enjoyed your stay with us. Our staff takes great pride in welcoming our guests as part of our family. We are located in the perfect spot for everyone. With lots of dining options, shopping, and easy access to highway we do look forward to your next stay with us.

Den Haag
Reviewed 20 November 2015

Liked the hotel. Very warm and pleasant staff, especially lady at the breakfast buffet in the morning. She is very cordial and welcoming. There are plenty of restaurants all across in the neighborhood. Best is Happy Moose the next door one.

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Helpful?
Thank Sunil F
Kari B, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

I am so glad to hear that you enjoyed yourself during your recent stay with us. Our breakfast attendants truly enjoy making our guests feel welcome and at home. We hope you come stay with us again when you are in the area as there really is a lot that Mentor as to offer.

Gahanna, Ohio
Reviewed 8 November 2015

4 College girlfriends booked for one night. When checking in, the efficient, friendly desk person, mentioned they had a few college soccer teams staying so she made sure we were on a separate floor and away from the elevators. We never heard them. However, we did have to compete with them for food at breakfast. Wait staff provided us with...

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Helpful?
Thank 1_M_L_e_
Kari B, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

We are delighted that you enjoyed yourself so much while on property. I will be sure to share you nice comments with our staff as they do strive to make each of our guests happy while staying with us. We look forward to your next visit!

Reviewed 2 November 2015

We have been here before, and will be back often. Love the suites. Bedroom is separate from hallway, and you won't hear anything in the morning if you sleep in late. The Happy Moose next door is better than Smokey Bones. Hotel is clean, staff friendly and efficient.

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Helpful?
Thank Peepaw T
Kari B, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you so much for the review. We are happy to hear that you continue to stay with us when you are in the area. We look forward to your next trip and I will be sure to share you comments with our staff.

Batavia, New York
Reviewed 15 October 2015

Nice clean hotel. Very friendly front desk clerk. Helpful with directions and places to dine. Stay on the upper floors. There was a group of football fans that occupied the lower floor. We had paid for the buffet breakfast when we reserved the room. Should have known better but had never been to that city before. It was the usual...

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Helpful?
Thank 999Nana
Kari B, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

I appreciate you taking the time to review our hotel and I am glad to hear that you enjoyed your stay with the exception of breakfast. We have already taken the necessary steps to improve the quality of our breakfast so that our guests have the experience expected. I do hope that you choose to stay with us again soon...

Maryland
Reviewed 12 October 2015

rooms were nice, modern and very clean. Elevator was a little shaky. front desk staff we had was not very polite (sorry you work night shift but customer service is your job). Housekeeping did not come to our room the two days we stayed there. Otherwise the rooms were nice. For what we paid we could have had the suite...

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Helpful?
Thank tattooedprincess
Kari B, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for taking the time to review our hotel. I am glad to hear that you enjoyed most of your stay and can assure you that the issues you had have been addressed with not only the department heads but also the individuals responsible. I understand there are a lot of choices when it comes to where to stay...

Reviewed 9 October 2015 via mobile

Highly disappointed that the hotel wouldn't honor AAA discount as advertised on web. For 125.00 a night they could have at least offered a complimentary coffee instead of wanting to charge $2.00. The hotel was clean but I wouldn't stay here again.

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Thank Donna P
IHGCare, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Dear Donna P, Thank you for leaving us a feedback. I am glad to read that the cleanliness of the room received is up to par. Everything we do is aimed at providing our guests with excellent service and satisfaction, however, we regret if your AAA rate as advertised was not honored. Kindly be assured that we treat this matter...

Monticello Illinois USA
Reviewed 2 October 2015

I arrived around 10 on a Monday evening, the young lady behind the desk was very pleasant and extremely helpful, I had several questions, she was very patient and took the time to answer all, in fact this was one of the most pleasant receptions I have received in a very long time. The pool was warm and relaxing, almost...

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Helpful?
Thank Steve R
Kari B, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for taking the time to review us on TripAdvisor and I am happy to hear that you enjoyed your stay. I have taken your comments about our breakfast to our new Executive Chef to ensure our guests are receiving the standard of breakfast they expect. We hope you choose to stay with us again in the future as...

South Florida, Florida
Reviewed 26 September 2015

I moved away from Mentor 25 years ago but return periodically. I always avoided this hotel when it was other brands, I believe Ramada was the first of several. I like Holiday Inn brands and decided to try it out. It was a good decision. The room was clean and comfortable. The hotel was busy, but suprisingly quiet on the...

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Helpful?
Thank George F
Kari B, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for taking the time to review our property on TripAdvisor. I am pleased to hear that you enjoyed your stay with us. We appreciate you choosing the Holiday Inn when you were here and hope you choose to stay with us again next time

Reviewed 18 September 2015 via mobile

Often stay in this Holiday Inn whilst in this part of the world on business. It's certainly one of the more pleasant hotels that I stay in. The rooms are clean and spacious, the staff pleasant and very welcoming. The restroom in the lobby area has to be one of the cleanest restrooms I've ever visited.

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Thank Martin V
Kari B, General Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you for taking the time to share your positive comment about our hotel on TripAdvisor. We appreciate your loyalty when you are in town and look forward to your next visit. I will be sure to share your comments with the staff as they strive to make each of our guest feel at home when here.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Newly Renovated hotel in Mentor, near the Great Lakes Mall, Lake Erie & Headlands Beach State Park. The Holiday Inn Mentor is conveniently located five miles from Lake Erie and within 20 miles of downtown Cleveland, Wildwater Kingdom, Playhouse Square, the Rock and Roll Hall of Fame, Edgewater Park and Progressive Field, home of the Cleveland Indians Baseball team. The Historic Kirtland, Lake Farm Parks, Lost Nation Sports Complex and Eastlake Ballpark, home of the Lake County Captains, are all within 10 minutes of the hotel. We offer ballrooms and meeting rooms to accommodate your large or small meetings, events or special occasions. Stay well at our premium lodgings with a heated indoor pool and modern Fitness Center. Stay connected with our complimentary high-speed Internet access. Few area hotels compare with our Holiday Inn, so sit back, relax, and be yourself ... more   less 

Additional Information about Holiday Inn Cleveland East - Mentor

Address: 7701 Reynolds Rd, SR 306, Mentor, OH 44060-5320 (Formerly Comfort Inn & Suites)
Region: United States > Ohio > Lake County > Mentor
Price Range: ₹ 6,517 - ₹ 9,640 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cleveland East - Mentor 3*
Number of rooms: 132
Reservation Options:
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Mentor
Comfort Inn Mentor
Mentor Comfort Inn
Holiday Inn Cleveland East - Mentor Ohio
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cleveland East - Mentor staff and other travellers.
1 question
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5 months ago

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Questions? Get answers from Holiday Inn Cleveland East - Mentor staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go if you need to run the AC.”
 of 5 bubbles BrendaG389, 19 Sep 2016 | Read review
“I was upgraded to a suit because I was an IHG member.”
 of 5 bubbles 529terryk, 11 May 2016 | Read review
“East side quieter”
 of 5 bubbles peepawt, 2 Nov 2015 | Read review
“Front of building had a lot of noise from outside.”
 of 5 bubbles DiAlJo, 12 Aug 2015 | Read review
“We stayed in a suite that was super spacious. It had two televisions and a refrigerator. The beds are really comfortable.”
 of 5 bubbles laurawC1936RW, 22 Jan 2015 | Read review
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