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See all 9 hotels in Mentor

Holiday Inn Cleveland East - Mentor

161 reviews
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Traveller (12)
Room & Suite (17)
Dining (12)
Overview
  • Excellent34%
  • Very good38%
  • Average16%
  • Poor8%
  • Terrible4%
Travellers talk about
“front desk”(24 reviews)
“room was clean”(14 reviews)
“smokey bones”(2 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
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Reviews (161)Write a Review
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57
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All reviewsfront deskroom was cleansmokey bonesred lobsterfun barbreakfast packagefourth floorroom wasn't readyfood choicesan average hotelan assetmicrowave and fridgecold cerealwould stay againvery nice hotelstaff was friendlylobby
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1 - 5 of 158 reviews
Reviewed 3 December 2017

I've just completed a mammoth 3 week stay at this hotel and i stay at this property about 4 times per year so it gives me a good platform for a review. Good: GREAT location, unbeatable really for easy access to the freeway and loads...More

Thank Ravmanuk14
Response from Brandy C, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 4 December 2017

Ravmanuk14, Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. Your comments on how we can further improve upon the guest experience are also very helpful to us. On behalf of...More

Hotel's Favourite
Reviewed 15 September 2017

Hadn't stayed in a Holiday Inn in a long time and I left wondering why - this was a great place with a good price. Our room was clean and comfortable. The breakfast was nice, and there were plenty of restaurants in walking and close...More

Thank comerharris
Response from General M, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 19 September 2017

comerharris, It is Wonderful to hear from you and learn you enjoyed your stay and found our location to be convenient for your needs being within walking distance to dining and other activities. Thank you for your kind comments regarding the breakfast and staffs accommodating...More

Reviewed 25 November 2017

The room was clean and the bed was comfy. The temperature in the room was terrible...I had it set at 72 and froze all night. The furnace kept making crackling noises all night, rather like a fireplace crackling with wood. In the morning, I wanted...More

Thank MarciD
Response from Guest_Relations_2018, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 28 November 2017

MarciD, Thank you for taking the time to write this review and share your experience. We wish you would have informed the front desk staff regarding the tub or any inconveniences during your most recent experience with us , so we can transfer you in...More

Reviewed 7 November 2017

Stayed here a while back with some friends. We were just driving by and needed a place to stay for the night. Front desk clerks were so helpful and great. Rooms were nice and clean. Breakfast was not too bad either. Overall it was a...More

Thank AdventurousTraveler3
Response from Guest_Relations_2018, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 13 November 2017

AdventurousTraveler3, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality of Holiday Inn Cleveland East - Mentor Hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our...More

Reviewed 3 November 2017 via mobile

Standard basic boring.... It Is all that. Rooms are good size and all is there, price acceptable, you pay for what you get. For one night it is ok for more never ever again. Please seem to be redecorated but worn down in many areas....More

Thank Rene S
Response from Guest_Relations_2018, Guest Relations Manager at Holiday Inn Cleveland East - MentorResponded 6 November 2017

Thank you for sharing this honest review and feeback about our price. We hope you'll return in the future to see how we continue to improve our Hotel and hospitality.

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Room Service
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room Service
Dry Cleaning
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Restaurant
Hot Tub
Details
Price range
US$ 114 - US$ 165 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 114 - US$ 165 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (12)
Room & Suite (17)
Dining (12)
Pool & Beach (1)
Hotel & Grounds (22)
Business Centre & Event Rooms (5)
Questions & Answers
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craftinmom
6 July 2017|
AnswerShow all 4 answers
Response from Mitch913 | Reviewed this property |
yes
1
Vote
Bob B
19 June 2016|
AnswerShow all 3 answers
Response from nancym1010 | Reviewed this property |
It is not free but the other Holiday Inn on Heisley Road does have free breakfast.
0
Votes
Room Tips
"NOT room 242. There is a light that shines right in the room and the only way to dim it is the blackout..."
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"I always choose the top floor so there are no footsteps overhead"
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"get a kftn room you will like it"
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"Don't go if you need to run the AC."
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