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WoodSpring Suites Cleveland Mentor

Traveller (6)
Room & Suite (6)
Dining (2)
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5640 Emerald Ct Sr-44 & Sr-2, Mentor, OH 44060-1869 See on map
Free Internet
Free Parking
Air Conditioning
Non-Smoking Hotel
Pets Allowed
2 Star accommodation
30 Sep1 Oct
1 room, 2 adults, 0 children
Standard Room
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Reviews (60)
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1 - 5 of 59 reviews
Reviewed 3 weeks ago

I've stayed here 4 times over the past 10 years. This time was terrible. If you stay of floor 1 or 2, you will hear every move of the people in the room above, every move, every step, every scrape of furniture. The floors are...More

Thank Frank B
Response from Julia R, Guest Relations at WoodSpring Suites Cleveland MentorResponded 2 weeks ago

Thank you for taking the time to share your feedback with us. We apologize for the noise you experienced during your stay and the inconvenience this caused and we wish our accommodations had better matched your needs.

Reviewed 14 August 2018

So this is my second stay here as I come in for business. First day while unloading my car five mentor cops come rushing up and haul a younger guy off in cuffs. Another day, an ambulance is there with a young 20-something on a...More

Thank Tim1543
Response from Julia R, Guest Relations at WoodSpring Suites Cleveland MentorResponded 4 weeks ago

Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you had an unpleasant impression of other guests. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not...More

Reviewed 13 July 2018 via mobile

One of the most uncomfortable beds I have ever slept on. It was basically a rollaway bed. Small metal frame and springs. No support what so ever. Due to no carpet or anything else in the room to absorb sound the slightest noise would echo....More

Thank Paul J
Response from Julia R, Guest Relations at WoodSpring Suites Cleveland MentorResponded 18 July 2018

I'm so sorry to hear that your stay was disappointing. We hope you'll give us another opportunity to provide you with a truly wonderful experience.

Reviewed 18 September 2017

My husband and I planned to stay 2 nights here for our honeymoon. That is all the time we had because my husband had to return to his Air Force base. The evening of our 2nd night we walked into our room to find everything...More

3  Thank Nancy C
Response from Heather L, Guest Relations Manager at WoodSpring Suites Cleveland MentorResponded 19 December 2017

Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely...More

Reviewed 5 August 2017 via mobile

Very disappointed - reserved a non-smoking room for this evening. Told by front desk that Expedia was "wrong ". 10 pm and no place to stay tonight - we won't be back or try here again. Call the hotel directly - avoid Expedia

2  Thank Teresa H
Response from Heather L, Guest Relations Manager at WoodSpring Suites Cleveland MentorResponded 28 August 2017

I am very sorry we couldn't accommodate your needs. Thank you for taking the time to leave us a review, we really appreciate it.

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WoodSpring Suites Cleveland Mentor is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If ...More you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Front desk opened and staffed Mon. - Fri. 7:00 AM - 10:00 PM | Sat. - Sun. 8:00 AM - 8:00 PM - Pet-friendly Hotel - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. Less
Hotel class
Hotel Amenities
Free Parking
Free Internet
Air Conditioning
Dry Cleaning
Laundry Service
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Room types
Kitchenette, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Suites
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Suites
Number of rooms
Price range
US$ 52 - US$ 89 (Based on Average Rates for a Standard Room)
Formerly known as
Value Place Cleveland, Ohio (Mentor)
Also Known As
Value Place Mentor Hotel Mentor
WoodSpring Suites Cleveland Mentor Ohio
United States > Ohio > Lake County > Mentor
Traveller (6)
Room & Suite (6)
Dining (2)
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Nearby AttractionsSee all 25 attractions in Mentor
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Questions & Answers
Ask a question
11 July 2017|
Response from WoodSpringSupport | Property representative |
Hi, jswarner34. We may have had an instance of bed bugs at this hotel in the past but - if so - they are not an ongoing issue.
11 July 2017|
AnswerShow all 3 answers
Response from WoodSpringSupport | Property representative |
We echo Darla S and Bop1234 - we sure do. Just call the general manager (or let our agents know) when you're making a reservation so they can ensure one is available.
Room Tips
"3rd floor, if you can tollerate smoking"
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"if you don't want your belongings thrown out do not stay here."
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"Stay away and go to a real hotel"
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"The room was clean with the exception of the floor. The room was noisy. But, I am not really picky and would..."
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