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I've stayed here 4 times over the past 10 years. This time was terrible. If you stay of floor 1 or 2, you will hear every move of the people in the room above, every move, every step, every scrape of furniture. The floors are...More
Thank Frank B
Response from Julia R, Guest Relations at WoodSpring Suites Cleveland MentorResponded 2 weeks ago
Thank you for taking the time to share your feedback with us. We apologize for the noise you experienced during your stay and the inconvenience this caused and we wish our accommodations had better matched your needs.
So this is my second stay here as I come in for business. First day while unloading my car five mentor cops come rushing up and haul a younger guy off in cuffs. Another day, an ambulance is there with a young 20-something on a...More
Response from Julia R, Guest Relations at WoodSpring Suites Cleveland MentorResponded 4 weeks ago
Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you had an unpleasant impression of other guests. Our goal is to provide every guest with an all-around positive experience and we’re disappointed that this was not...More
One of the most uncomfortable beds I have ever slept on. It was basically a rollaway bed. Small metal frame and springs. No support what so ever.
Due to no carpet or anything else in the room to absorb sound the slightest noise would echo....More
Thank Paul J
Response from Julia R, Guest Relations at WoodSpring Suites Cleveland MentorResponded 18 July 2018
I'm so sorry to hear that your stay was disappointing. We hope you'll give us another opportunity to provide you with a truly wonderful experience.
My husband and I planned to stay 2 nights here for our honeymoon. That is all the time we had because my husband had to return to his Air Force base. The evening of our 2nd night we walked into our room to find everything...More
3 Thank Nancy C
Response from Heather L, Guest Relations Manager at WoodSpring Suites Cleveland MentorResponded 19 December 2017
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely...More
Very disappointed - reserved a non-smoking room for this evening. Told by front desk that Expedia was "wrong ". 10 pm and no place to stay tonight - we won't be back or try here again. Call the hotel directly - avoid Expedia
2 Thank Teresa H
Response from Heather L, Guest Relations Manager at WoodSpring Suites Cleveland MentorResponded 28 August 2017
I am very sorry we couldn't accommodate your needs. Thank you for taking the time to leave us a review, we really appreciate it.
WoodSpring Suites Cleveland Mentor is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If ...Moreyou need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Front desk opened and staffed Mon. - Fri. 7:00 AM - 10:00 PM | Sat. - Sun. 8:00 AM - 8:00 PM - Pet-friendly Hotel - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.