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Holiday Inn Express Mentor (Lamalfa Conference Center)

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Holiday Inn Express Mentor (Lamalfa Conference Center)
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303 Reviews from our TripAdvisor Community

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Showing 301: English reviews
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Zionsville
Reviewed 5 weeks ago

We came to Mentor for a family funeral. It was my husband, my son, and me. We wanted a room with two beds and enough room for all of us to get ready in the morning. The hotel was clean and very comfortable. Our room had a sitting area with a tv, fridge and sink, and an area for the...

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1Thank 314MaryH
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, I would like to extend our condolences to you and your family on your loss. We are glad the hotel created a comfortable relaxing haven for you while you were visiting the area. Our staff members throughout the hotel engage with guests to make them feel welcome and creating an atmosphere of "like home" makes travel less strenuous...

Reviewed 5 February 2017

We stayed Wednesday through Saturday and we will definitely be staying there every time with our visits to Mentor. We traveled from Altoona Pennsylvania. This pasted weekend was a very sad weekend for my family as we had to say our goodbyes to my 15 year old cousin. The staff at this hotel were so sweet and friendly. They cared...

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2Thank Sara H
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We would like to extend our condolences to you and your family.on the loss of your loved one. We are grateful that we had the opportunity to have you and many of your family members stay with us during your time of grieving. Jacob had become a very large part of the city of Mentor and with the...

Painesville, Ohio
Reviewed 1 February 2017

The hotel room was clean, but when we got there housekeeping was in the room on the phone, which was odd. The heater would not regulate, it was either super hot or cold. There was no food available but some close by if you do not mind to drive a little. We were disappointed that they would not allow us...

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Helpful?
2Thank CasinoTraveler99
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for your comments regarding your experience with us. Many of our housekeepers use their phones to contact the laundry department to inform them that extra linens are needed on a certain floor. We a have tried walkie talkies but sometimes they will work and most times they were garbled. There is a phone in the laundry...

Painesville, Ohio
Reviewed 29 January 2017 via mobile

We stayed here on a Friday night and Saturday night because we had a function to attend in LaMalfa Center and didn't want to drive home. If you are looking for an adequate place to rest while visiting the area, this will work. We asked for a late checkout on Sunday and we were told we were not able to...

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1Thank 9Ric89
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, We greatly appreciate your detailed description of your stay with us and thank you for sharing your comments with our readers. I sincerely apologize that this particular day the hotel was not able to accommodate a late checkout as you requested. Sunday is anything but slow in the hotel industry and if you are in the center of...

Reviewed 20 January 2017 via mobile

My husband and I and two children stayed here last weekend. We were very pleased with the staff. It was clean, and spacious. The breakfast was very good and the people working it were delightful. We also stopped by for the happy hour. Maria was bartenders that evening, she was so enjoyable to talk to. The free horderves were delicious...

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Helpful?
2Thank Laura R
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you so much for sharing your experience with our readers. We greatly appreciate the comments regarding our facility and staff. It is our hope that you will have the opportunity to visit with us again on your next travels through the Mentor area. Best Regards, Debora N. General Manager

Reviewed 9 January 2017

We stayed at this hotel as out of town guests for our niece's wedding. The hotel was very clean and the the hotel staff was outstanding. Lisa, who helped us in the breakfast room, was fantastic. They have a very nice pool and the location is walkable to a very good pizza restaurant.

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2Thank Barbara1997
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for sharing your experience with our readers. We appreciate your comments regarding the staff and the quality of our hotel. We see you had a chance to experience one of the many weddings that we have the opportunity to host at our conference center along with some local family owned and operated Pizzeria. We know that...

Lebanon, Ohio
Reviewed 9 January 2017

We stayed for 4 nights as the parents of the groom and were treated better than we've ever been treated at any hotel. Deb, the manager, Mike, the owner, and Dan, our bartender, treated each other like family and they extended the same warmth to us as their guests. Mike was a very hands-on owner and wasn't below collecting trash...

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1Thank Molehead
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you so much for sharing your detailed experience with our readers. We are absolutely delighted that we could make your stay a memorable one for your son's wedding. Our staff is more like family than coworkers and employees. We all work together to create an experience that will keep you coming back or at the very least...

Chardon, Ohio
Reviewed 4 December 2016

This was our very first visit to this property. My Husband's company has their Holiday party there every year and normally we would leave and go to another hotel. This year, due to the other hotel's rapid decline in service and condition, we decided to stay here after the party. We had reserved a regular room but were surprised when...

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Helpful?
2Thank Turtlewitch
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Turtlewitch, Thank you so much for taking the time to share your experience with our readers. We would like to apologize for the inconvenience you incurred with your first room. Even though the issue was not a major inconvenience to you, it was in our eyes and we wanted to insure that your experience was going to be a...

Reviewed 22 October 2016 via mobile

We were in town for a wedding and have used Holiday Inn Express before especially for their breakfast!! This experience was great, we had access to the fitness equipment, pool and laundry. Every staff member we encountered was friendly and Linda who orchestrated the breakfast was fabulous! Thanks again!

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4Thank Mjgrant14
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest, Thank you for taking the time to share your experience with our readers. We appreciate the comments regarding your experience with breakfast and the interaction with our staff. It is our hope that you will choose one of the many IHG brands when making accommodations for your next adventure! Best Regards, Debora N. General Manager

Cleveland, Ohio
Reviewed 22 October 2016 via mobile

Friendly staff. Hard working. Well knowledgeable. Family atmosphere. "Real" breakfast. The rooms were extremely clean & taken care of. The beds were very comfortable. Great place to relax away from home. Gena V.

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4Thank 599genas
GMLaMalfa, General Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this review

Dear Guest , We greatly appreciate you taking the time to share your comments and experience with our readers. Breakfast seems to be the favorite review of our guests and the ladies that oversee our breakfast Lisa, Linda Maria and Beverly are awesome! Our Executive housekeeper, Gloria is a true gem. She and her ladies keep our rooms fresh and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Stay Smart at the Holiday Inn Express Hotel & Suites LaMalfa. This unique property provides the finest personal service and facilities throughout Northeast Ohio. The atmosphere is warm and relaxed and the ambiance embraces the uniqueness of the European decor throughout the eighty-three all suite facility including Executive Suites, Penthouse and Presidential Suites. Wireless and Ethernet are available throughout the hotel as well as the 60,000 sq. ft. banquet and convention facility. Come enjoy a fireside, hot Continental breakfast in our expanded breakfast area complete with a view of our 25'x52' lap pool with under water lighting and fountains. Located in the corporate hub of Mentor, Ohioand the home of corporate headquarters to Steris, Avery Dennison, First Energy and Rollkraft makes this hotel the number one choice for business travelers. Located just minutes from downtown Cleveland guest can enjoy the excitement of big city entertainment with near by Cleveland Indians, Cavs and Browns, Rock Hall of Fame, House of Blues and Lake County Captains.Local attractions include Mentor Civic Arena, James A. Garfield's Home, Lake Farm Parks, and Kirtland Mormon Temple. Transportation is available upon advance request, contact the hotel directly for arrangements and pricing. The Holiday Inn Express Hotel & Suites at LaMalfa is a completely smoke free facility. ... more   less 

Additional Information about Holiday Inn Express Mentor (Lamalfa Conference Center)

Address: 5785 Heisley Rd, Mentor, OH 44060-1883
Region: United States > Ohio > Lake County > Mentor
Price Range: ₹ 7,521 - ₹ 18,050 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Holiday Inn Express Mentor (Lamalfa Conference Center) 2*
Number of rooms: 76
Reservation Options:
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Also Known As:
Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel Mentor
Holiday Inn Mentor
Mentor Holiday Inn
Holiday Inn Express Mentor (Lamalfa Conference Center) Ohio
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Mentor (Lamalfa Conference Center) staff and other travellers.
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3 months ago
over a year ago
Madison Heights, Virginia
over a year ago

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Questions? Get answers from Holiday Inn Express Mentor (Lamalfa Conference Center) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you forget anything they have a vending machine full of everything you can think of. I believe the most expensive this in there was $2.”
 of 5 bubbles sarahB4567OZ, 5 Feb 2017 | Read review
“You can ask for an upgrade and get a slightly larger room for a little more money”
 of 5 bubbles Barbara1997, 9 Jan 2017 | Read review
“Make sure you request the second or third floor if you get cold easily. . The higher you go in the hotel the higher the temperature.”
 of 5 bubbles Molehead, 8 Jan 2017 | Read review
“The higher the number of the room, the farther away from the elevator.”
 of 5 bubbles Turtlewitch, 4 Dec 2016 | Read review
“Every room is fantastic trust me when I say you are getting the best for your money hands down.”
 of 5 bubbles jimv506, 21 Oct 2016 | Read review
5 of 5