We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
We stay here every year and noticed that the lobby area has been upgraded and looks great. The hotel is getting more popular and we were unable to get our very large suite this year but had a very nice smaller one instead. The breakfast...More
Stayed one night en route through Ohio. Forgot an air mattress for my son. Staying a Reward Night.
Ryan set us up with a two bedroom suite with a king in one room and two full beds in the other and my family had plenty...More
I checked in at 3:30 on Saturday, 9/30/2017:
• On the first room I was assigned, the door to the hallway did not latch securely. I could push the door open with a hard push, in spite of being closed and "latched".
• The second...More
Thank Karen H
Response from Kathy B, Front Office Manager at Staybridge Suites Cleveland Mayfield Heights BeachwoodResponded 19 October 2017
Dear Karen H,
Thank you very much for taking the time to write your comments. It is our goal to consistently provide superior service and accommodations at our hotel and we are truly sorry to read that your overall stay was less than satisfactory. Please...More
We checked in late in the evening, and when we got to the room it had dirt on the floors, dust on the surfaces, hairs and stuff in the sink and hairs in the bed. We called the Receptionist who said she'd bring us the...More
Housekeepers replaced towels daily. Fridge and dishwasher and microwave were welcome additions as were some dishes and cookware. Staff were pleasant and helpful. Pool closes around Labor Day. Laundry room can be full at night. Breakfast and coffee were good in the morning. If packages...More
There are not made to order omelets. There are several fresh fruit options and different yogurts. There are two waffle makers, several cereal and oatmeal choices. There are a few hot choices that change but nothing made... More
There are not made to order omelets. There are several fresh fruit options and different yogurts. There are two waffle makers, several cereal and oatmeal choices. There are a few hot choices that change but nothing made to order.