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Great Wolf Lodge

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Great Wolf Lodge
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2,100 Reviews from our TripAdvisor Community

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There are newer reviews for Great Wolf Lodge
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Showing 2,098: English reviews
Mason,
1 review
Reviewed 17 March 2016

Other than a shady experience with a room service member we had a great time. Pool area and hotel in general were clean. The employees at the grill style restaurant were excellent as well as our food. Entire family had a great time.

Review collected in partnership with this hotel

Helpful?
Thank daniellen206
Illinois
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 March 2016

Overall we were very satisfied with our stay. However, there were a few problems. My son had decided to do the Compass Quest while my daughter wanted to do the Shadow Quest. For some reason, they linked my sons compass to my daughters wand, so that every time they tried to start an adventure, they were resetting each other. We... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Joey R
Mason,
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2016

I am very very unhappy with our stay. Mess up at the front desk, rude people at the front desk, rotten food underneath the bed once we walked in our room which my two year old found, trash underneath the bed, and added charges to our room.

Review collected in partnership with this hotel

Helpful?
1 Thank 617katherynb
GWL_Management, Guest Relations Manager at Great Wolf Lodge, responded to this review

Thank you for sharing the feedback from your recent visit to Great Wolf Lodge – Cincinnati/Mason! We are genuinely sorry for our multiple missteps during your visit, as this experience fails to meet our expectations. We will alert the appropriate teams of your concerns to review. We would love the chance to look into this for you. If you are... More 

Mason,
Level Contributor
3 reviews
Reviewed 16 March 2016

We had a fantastic stay from start to finish. My only "wish" is that there would of been more medium sized water slides that I could of rode with my children, that were not a line up stairs. I have small children so it wasn't ideal to keep waiting in line for the 1 big water slide they could ride... More 

Review collected in partnership with this hotel

Helpful?
Thank 113sy
Milford
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 March 2016

The staff seems over worked and not very friendly. It has been much better during our prior visits. The resort's water park is also showing signs of age and lack of maintenance. I was charged for number of days using the park facilities versus number of nights booked(e.g., paid for three days versus two room nights). This seems very pricey... More 

Review collected in partnership with this hotel

Helpful?
Thank Roj D
GWL_Management, Guest Relations Manager at Great Wolf Lodge, responded to this review

Thank you for visiting Great Wolf Lodge – Cincinnati/Mason and for sharing this with us! We are deeply saddened to learn of the difficulties your pack encountered upon arrival and in the water park, as this experience is not typical for us. We will alert the appropriate teams of your concerns to review. We would appreciate the opportunity to discuss... More 

Ohio City, Ohio
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 March 2016

The meal was overpriced. The Hot tub in the room had no step to get into it. I about fell trying to get in and out. Other than that the hotel and park was nice. The food was great, just to high priced.

Review collected in partnership with this hotel

Helpful?
Thank Robert T
Mason,
2 reviews
Reviewed 15 March 2016

Very expensive vacation But, worth the trip. My family enjoyed their stay. Swimming gift shop over priced items. Bottles of Water in my suite should have been complementary after all We stay in a $500 a night suite.

Review collected in partnership with this hotel

Helpful?
Thank sharonmB7880BQ
Mason,
Level Contributor
3 reviews
Reviewed 15 March 2016

This was a trip for my kids birthday, they loved it and had a great time. We didn't splurge for all the extra birthday stuff but they were treated with a birthday hat, and wrist band, and an birthday ice cream. To two 8 year olds that was heaven. We will definitely be back. The staff were helpful and kind.... More 

Review collected in partnership with this hotel

Helpful?
Thank Brooke M
Mason,
1 review
Reviewed 15 March 2016

Staff opened our room door to strangers while we were in our room. No lifeguard at overcrowded family hot tub. Unsupervised tweens standing on the other's chest to keep the other underwater until out of air. Very disturbing image for our own tween that significantly impacted the remainder of the trip. Breakfast buffet had great variety, most options were healthier... More 

Review collected in partnership with this hotel

Helpful?
Thank S2612HZdonnab
Mason,
1 review
Reviewed 15 March 2016

Very well staffed, Rooms were clean and well stocked, but hallways and stairs could use a cleaning. Overall experience was good. Water park was very good for kids and adults and was well staffed and kept clean and safe.

Review collected in partnership with this hotel

Helpful?
Thank geraldines865

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Great Wolf Lodge

Address: 2501 Great Wolf Dr, Mason, OH 45040-8085
Region: United States > Ohio > Warren County > Mason
Price Range: ₹ 16,483 - ₹ 29,136 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Great Wolf Lodge 3.5*
Number of rooms: 401
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Also Known As:
Great Wolf Hotel Mason
Great Wolf Resort
Great Wolf Lodge Mason, Ohio
Hotel Style:
#6 Family Hotel in Mason
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Questions & Answers

Here's what travellers have asked, with answers from Great Wolf Lodge staff and other travellers.
16 questions
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Milwaukee, Wisconsin
2 months ago

See all questions (16)

Questions? Get answers from Great Wolf Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Loft rooms are nice but only on the 4th floor & farthest from the water park. With only 2 elevators, it is very inconvenient”
 of 5 bubbles V715ZVcindys, 28 Nov 2016 | Read review
“We have always liked the rooms on the 2nd floor. (same as lobby) or 1st floor.”
 of 5 bubbles kittkat52, 16 Nov 2016 | Read review
“All rooms are loud with kids running through the halls. Just the way it goes.”
 of 5 bubbles 946lynnt, 14 Nov 2016 | Read review
“Get off the ground floor.”
 of 5 bubbles BillJ944, 12 Oct 2016 | Read review
“Close to elevators.”
 of 5 bubbles MatthewC_12, 10 Oct 2016 | Read review
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