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SpringHill Suites Cincinnati Northeast/Mason

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146 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Cincinnati Northeast/Mason
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Showing 146: English reviews
Reviewed 19 July 2015

We booked 2 rooms for our group of 9, they are spacious, extra TV is nice with couch area, kitchenette is great feature, pool and hot tub area are nice, standard small size. Beds and linens are nice. Breakfast is good value, lots of options. It's not amazing, but it's very nice, new features and a lot of food and...

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Helpful?
Thank RoseBrenny
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for sharing your comments with us. We are glad that you enjoyed your stay and we hope that you has a wonderful time at Kings Island. We look forward to having you stay with us again.

Louisville, Kentucky
Reviewed 19 July 2015 via mobile

This was a very nice hotel to stay for the weekend! Large suites with ample space, a large bathroom. Separate coffee maker, microwave and refrigerator area. Kids hogging the bed but the sofa bed was just fine. Pretty decent stay for the price.

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Helpful?
Thank Pprophetpee
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for sharing your comments. We are glad you enjoyed your stay. We look forward to having you stay with us again.

Cincinnati, Ohio
Reviewed 9 July 2015

Beware Larry will close the pool early and is extremely rude. Worst experience I have ever had a Springhill! Will never stay again and I used this one for work and leisure. He was pointing his finger and saying he was going to tell us how it was... His exact words! He has no customer service and was the rudest...

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Helpful?
Thank sunshine12001
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to provide feedback from your recent stay at our hotel. Our goal is to provide exceptional service to every guest and I'd like to genuinely apologize for failing to deliver to you an experience that met your expectations. If you wouldn't mind reaching out to me directly, I'd love to discuss our shortcomings with...

Centreville, Virginia
Reviewed 7 July 2015

You generally stay at a hotel for one reason - to sleep for the night. The mattresses here are memory-foam knock-offs, but that's not the worst. The fitted sheets are too short and come off when you sit on the bed or move at all. I had 2 suites during a recent trip to King's Island with 6 people and...

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Helpful?
Thank Matt L
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to provide feedback from your recent stay at our hotel. I am sorry that we did not exceed your expectations, we take great pride in providing a safe, clean hotel for our guests and will use your comments to further improve the guest experience.

Newburgh
Reviewed 19 June 2015

Booked this hotel at last minute. Have stayed at a SpringHill Suites in downtown Indy before and had a great experience. There wasn't anything horribly wrong with the hotel, but it definitely wasn't up to the standards of the one in downtown Indy. The room had a slight smell to it and we had difficulty sleeping with the sound of...

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Helpful?
Thank Natalie B
Amanda M, General Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to share your experience with us. We value our guest comments and use them to help make the hotel better. I will share your comments with the appropriate departments to fix the opportunities that you have presented for us. Heath Beckett General Manager

Cuyahoga Falls, Ohio
Reviewed 29 May 2015

Did a 3 night stay over the Memorial Day holiday. We were in town for a basketball tournament and apparently so were a lot of other people. On the upside, hotel was well kept, nice decor, room was updated and clean. The staff was very accommodating and pleasant. But, they could not handle the volume of people. The breakfast area...

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2Thank Bdubs25
Amanda M, General Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to post your comments about your stay. We are glad that for the most part you enjoyed your stay. We have taken you comments and made some changes to our staffing on the weekends to help avoid these problems moving forward. Your comments and suggestions have definitely helped. Heath Beckett General Manager

Columbus, Ohio
Reviewed 18 May 2015

My mother and I stayed at this hotel 5/15/15. We each had a room on the fourth floor. That evening, I removed two stinkbugs from my room. I then went to bed thinking I had removed all of them. When I woke up in the morning, there were more stinkbugs on the ceiling and a dead one in the bathroom....

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Helpful?
1Thank Karen S
Amanda M, Manager at SpringHill Suites Cincinnati Northeast/Mason, responded to this review

Hello- My name is Amanda, Assistant General Manager at the Springhill Suites Cincinnati Northeast. I would like to offer my sincere apologies for the inconveniences you experienced during your stay. We appreciate your feedback. Our goal is to provide exceptional service to every guest and I wanted to apologize for any opportunities we missed to make this a more memorable...

Oconomowoc, Wisconsin, United States
Reviewed 16 April 2015

I had to take a trip out to Cincinnati for work and I was very impressed with this hotel. The rate was great, it was a little bit out of the way from the airport and downtown but the stay was absolutely worth it. I came a day early to work on a presentation in the hotel room and the...

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Thank Brenton B
Grand Rapids, Michigan
Reviewed 13 April 2015

This was our last stop on spring break. Although the hotel was busy, it was very clean and comfortable. We did not notice any noise while trying to sleep. Breakfast was included and very well stocked. I enjoyed the set up of the suite. The bathroom was divided with the shower separate from the rest of the bathroom. The beds...

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Helpful?
Thank mykidsmom3
Bristow
Reviewed 18 March 2015

I stayed here for several weeks on business. The staff is friendly and helpful, from the front desk to the kitchen. I enjoy talking with them. The rooms are clean and well maintained. The beds in all of the rooms I've stayed in feel like there is a slab of wood beneath the mattress. It's not a comfortable bed, not...

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1Thank LaxDadOf3

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about SpringHill Suites Cincinnati Northeast/Mason

Address: 9365 Waterstone Blvd, Mason, OH 45249-8218 (Formerly SpringHill Suites Cincinnati Northeast)
Region: United States > Ohio > Warren County > Mason
Price Range: ₹ 5,618 - ₹ 10,558 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Cincinnati Northeast/Mason 3*
Number of rooms: 101
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Also Known As:
Springhill Suites Cincinnati Northeast Hotel Cincinnati
Cincinnati Springhill Suites
SpringHill Suites Cincinnati Northeast/Mason Ohio
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Questions & Answers

Questions? Get answers from SpringHill Suites Cincinnati Northeast/Mason staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We used government rate (I work for government), and the basic room is described above.”
 of 5 bubbles aarono897, 3 Dec 2016 | Read review
“You can opt out of housekeeping for 25 bonus Marriott Rewards points”
 of 5 bubbles 847rhip, 14 Sep 2016 | Read review
“Ask for a room away from the highway”
 of 5 bubbles DenJeaBul, 2 Jul 2016 | Read review
“Ask for a room further away from I-71”
 of 5 bubbles cdclark99, 13 Apr 2016 | Read review
“great room for the price”
 of 5 bubbles Traveling_Ladee, 30 Nov 2015 | Read review
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