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Comfort Suites - Kings Island

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Comfort Suites - Kings Island
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198 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites - Kings Island
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Showing 196: English reviews
Phoenix, Arizona
Reviewed 19 October 2016

We did not stay here this trip but we have stayed here before. When calling for a reservation, I was told that they could not hold or guarantee an accessible room with a walk in shower even though they had one for the days I wanted it. I was told that if someone else was in that room the day...

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Helpful?
Thank KTS5
Dan W, General Manager at Comfort Suites - Kings Island, responded to this review

Thank you for taking the time to complete our online survey. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding customer service when you attempted to make a reservation at our property. I have shared your feedback with Front Desk department to ensure we handle these types of situations differently in the future....

Reviewed 17 October 2016 via mobile

The rooms are very nice and the breakfast has a lot of variety. But the real reason to stay here is due to the proximity to Kings Island. If you don't mind walking two blocks on the shoulder of the street, you could walk to Kings Island like we did and save $20 per day on parking. We have stayed...

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Helpful?
Thank Emil D
Dan W, General Manager at Comfort Suites - Kings Island, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional...

Sandusky, Ohio
Reviewed 17 October 2016

I made reservations over the phone.I was told it would be 139.99 a night not including TAX.They took my credit card number down & gave me a confirmation number,I told them I would arrive between 12:30 & 1:00 pm. I get there gave them my name & was told I needed to pay the full amount of 152.88 on my...

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Helpful?
Thank Barb L
Dan W, Manager at Comfort Suites - Kings Island, responded to this review

Dear Barb, I do apologize that we were not able to meet your expectations. At the time of your early arrival we did not have any available rooms to check you into due to us being sold out the night prior. We understand that you requested an early check in and we always do our best to try and accommodate...

West Virginia
Reviewed 15 October 2016 via mobile

We spent very little time in the room, as we went to King's Island as soon as we checked in and stayed until closing. It's very conveniently placed (the hotel) and the staff were friendly. I have one complaint: the beds were dirty. Our beds had crumbs and hair in them once we folded back the covers, so you knew...

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Helpful?
Thank Trevor H
Dan W, Front Office Manager at Comfort Suites - Kings Island, responded to this review

Dear Trevor, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an...

Reviewed 9 October 2016

We stayed for the night in early September while we visited Kings Island. We were really pleasantly surprised at the quality of the hotel. The bed was really comfortable, there was plenty of room (including a couch and desk), big shower and bathroom, strong water pressure, very clean, modern, great air con (it was a hot night), and quiet. The...

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Helpful?
Thank Luc S
Dan W, Front Office Manager at Comfort Suites - Kings Island, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to...

Quincy, Illinois
Reviewed 29 July 2016

This is our second visit to this property when visiting King's Island. I would never stay anywhere else. The beds are comfortable. The rooms are big. The service is excellent. My only complaint is that the breakfast area can be too small when all the families are trying to eat before going to King's Island.

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Helpful?
1Thank CSM40
Dan W, Front Office Manager at Comfort Suites - Kings Island, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Iryna...

Canton, Ohio
Reviewed 24 July 2016

From the moment I checked in I was pleased with this hotel. I arrived about noon and my room was ready. This was a surprise since the location is so close to King's Island. My room had two beds and sleeper sofa. The room also had a mini fridge, microwave and coffee maker. This made it very nice to come...

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Helpful?
1Thank Edward M
Dan W, General Manager at Comfort Suites - Kings Island, responded to this review

Dear Edward, Thank you for taking time to review our hotel. We really appreciate your feedback, and we will use it to create an enjoyable experience for all of our guests in the future. We hope to see you more in the future so we can provide an exceptional service for you over and over again. Sincerely, Comfort Suites, Mason...

Pittsburgh, Pennsylvania
Reviewed 23 July 2016

Clean rooms, decent breakfasts, friendly staff. Free parking, and minutes away from the park. Lots of kids and families (as should be expected given the location), so might not be as peaceful as some travelers might hope for (always pack earplugs!). I was a little put off at checkout, when the staff member sort of chided me for making the...

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Helpful?
Thank Zack S
Dan W, General Manager at Comfort Suites - Kings Island, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of entire team i would like to thank you for the praise and mention that we really appreciate your great comments about our establishment. Thank you for staying with us and hope to see you back soon. Sincerely,...

Terre Haute, Indiana, United States
Reviewed 21 July 2016 via mobile

Clean quiet and close to kings island and restaurants. Good breakfast. Clean pool. Decent workout room. Comfy beds. Pull out couch was broken room 217. Only reason for not five stars. Also out of discounted parking passes for the park. Overall excellent customer service especially the nice man who checked us in at 230 on the 13th. I forgot his...

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Helpful?
Thank Kala M
Dan W, General Manager at Comfort Suites - Kings Island, responded to this review

Thank you for taking time to review our hotel. It is always a pleasure to receive positive feedback. We are happy to hear that our accommodations and services provided an enjoyable stay for you on your recent visit. We also would like to apologize for any inconveniences that you experienced with the sleeper sofa. We hope to see you again...

Tolono, Illinois
Reviewed 18 July 2016

This hotel was 3 minutes from King's Island. Very easy location to get to and get around. Front desk staff was very helpful when checking in and gave us a room that we could see the fireworks from. Breakfast was ok, but free, so what do you expect. Room was clean, beds comfy, and decent rate for hotel.

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Helpful?
Thank Cari201444
Dan W, General Manager at Comfort Suites - Kings Island, responded to this review

Thank you for taking time to review our hotel. We greatly appreciate your business and we are glad you enjoyed your stay with us. We hope to see you again soon. Sincerely, Comfort Suites, Mason Ohio

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The recently renovated Comfort Suites Kings Island features full suites complete with refrigerators, microwaves, coffee makers, hair dryers, irons, ironing boards, sofa sleepers, 32-inch high definition televisions, and working and living areas. It offers the perfect location and provides convenient access to area attractions and is surrounded by three major restaurants that make the Comfort Suites hotel a great place for business and leisure travelers in the Mason area. Make a reservation with us today and enjoy all we have to offer. ... more   less 

Additional Information about Comfort Suites - Kings Island

Address: 5457 Kings Center Way, Mason, OH 45040-2375
Region: United States > Ohio > Warren County > Mason
Price Range: ₹ 4,889 - ₹ 10,561 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites - Kings Island 2*
Number of rooms: 79
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Also Known As:
Comfort Suites- Kings Island Hotel Mason
Comfort Suites Mason
Mason Comfort Suites
Comfort Suites - Kings Island Mason, Ohio
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites - Kings Island staff and other travellers.
8 questions
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Questions? Get answers from Comfort Suites - Kings Island staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our even sided room have a view right into Kings Island and it was nice at night as it was lit up.”
 of 5 bubbles ReunionTravelers, 29 Oct 2016 | Read review
“Go to Baymont Inn, much more laid back.”
 of 5 bubbles barbl463, 16 Oct 2016 | Read review
“Only elevator is very very slow. I would get a room in the back near that door and use stairs. Better chance of parking spot too.”
 of 5 bubbles rhinestonemom, 23 May 2016 | Read review
“ask for a second or third floor room facing Kings Island- you can see the fireworks at night!”
 of 5 bubbles seanf150, 27 Apr 2016 | Read review
“Have not had a bad room. I prefer the first floor, but I do not know of any differences.”
 of 5 bubbles shirleyalice, 5 Feb 2016 | Read review
5 of 5