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We had the same bad experience as a previous reviewer. In July 2017 our softball tournament was cancelled due to rain and we were told we could leave Saturday afternoon by a specified time and not be charged for the Saturday night stay. However when...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites MarionResponded 22 September 2017
Thank you for taking the time to write a review of our hotel. Allow me to apologize for any inconvenience you may have experienced due to billing issues. I have sent you a private message in an effort to follow up on your...More
This hotel was nice but I had an experience where the lady at the front desk gave me a room that was already occupied. It seemed that there were two room numbers written on my room card holder but Brian, the other desk attendant, told...More
Thank Curtis B
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites MarionResponded 25 August 2017
Hi Curtis B,
Thank you for your stay and for being an IHG Rewards Club member. Our goal has always been to provide our guests with the best hospitality service and I regret to read about the disappointments you had with the staff service. This...More
Nice hotel. Standard for a Holiday Inn Express hotels. Clean and efficient. Very comfortable. Excellent service. The personalised welcome note and treat was very enjoyable.
Bed was comfortable, accessible plugs for electronics and phones.
Well done. Close to restaurants and other activities. Right off a...More
Horrible experience on 7/22/17. Would leave 0 stars if possible!! It was raining all Saturday morning, and we were at there that week for the Nationals. Hotel desk clerk, Brandi promised two softball teams that if we checked out at 5:45pm, we wouldn't have to...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites MarionResponded 15 August 2017
Thank you for leaving us a feedback. Providing excellent customer service is one of the things we pride ourselves in and we are sorry to read that in this case we have fallen short of your expectations due to the check out time...More
I placed my reservations for a double room suite and it was really nice; however there was a small issue, but right away they corrected the issue and we still had a wonderful night stay. We chose to leave a night earlier to get home...More