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Holiday Inn Cleveland Independence

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Holiday Inn Cleveland Independence
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242 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Cleveland Independence
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Showing 239: English reviews
Reviewed 1 July 2015 via mobile

On arrival to the hotel the check in was quick and staff was nice...and then we walked into the room. At first glance the room looked alright but the bathroom smelled like urine I did not see urine but the smell was bad. The bed was clean but when I moved the table to plug in my phone there were...

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Helpful?
Thank Lphillips01
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Lphillips01, Thank you for reviewing your past stay at our hotel. I am terribly sorry to hear that you had a less than pleasant experience during your visit. I assure you I will discuss the issues with our Executive Housekeeper and staff to make sure it would not happen again. What you have described is not one of our...

Trenton, Canada
Reviewed 30 June 2015

This is a nice hotel although the room amenities DIDN'T include a fridge which was disappointing for a Holiday Inn. The Wifi was a pain to connect with and keep logging off although they did have two business centers with computers and printers. When I showed my IHG rewards card I received a breakfast buffet coupon for "one" for each...

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Helpful?
Thank Robert D
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Thank you Robert D, for taking the time to review our hotel after your recent stay. I apologize that your experience did not exceed your expectations. I appreciate your comments and will look into making any changes that will provide a better experience for our guests. Thank you for acknowledging our superb staff in our restaurant! I hope you choose...

Guelph
Reviewed 28 June 2015

We stayed for 2 nights on our vacation to the area. The staff was very friendly and helpful. The room was clean and comfortable. We did have breakfast in the hotel one morning and the buffet offered up a good variety of choices. Overall we enjoyed our stay.

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Helpful?
Thank aangie
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear aangie, Thank you for taking the time to write a review about your recent stay with us. I appreciate all of your comments about our pleasant staff, as well as the clean and comfortable guest rooms. I am glad to know our buffet was perfect for you and your guest with the variety of choices. I hope you choose...

Dublin, Ireland
Reviewed 25 June 2015

The hotel is fine - adequate for probably every purpose you can imagine (except staying fit...). The buffets are fine - adequate. The pool is fantastic, however, as is Tracy, who always seems to be my housekeeper when I stay there (she is a treasure!). The maintenance guys who got on the roof to fix our air conditioning - in...

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Helpful?
Thank Rebecca P
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Rebecca P, Thank you for your loyalty by always staying at our Holiday Inn when you are in the area. I appreciate your wonderful comments about our maintenance and housekeeper Tracy! The staff at our hotel are always willing to go above and beyond to make things right for our guests. I thank you for your recommendation and will...

Nebraska
Reviewed 27 May 2015

I had to stay an extra night in Cleveland on a work trip. Not thinking much of where I would be staying I choose this hotel. I was pleasantly surprised. The front desk welcome staff was extremely nice and awesome to deal with after a long day. My room was updated, clean, and modern. Not much of a window view...

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Helpful?
Thank Brad H
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Brad H: Thank you so much for your "awesome" review. We are so happy that your enjoyed your stay, especially our clean rooms and front desk staff. We do have a really cool lounge and am happy to hear that you enjoyed it. Come back and see us again!

Newark, Ohio, United States
Reviewed 26 May 2015 via mobile

Holiday Inns/Expresses have been upgrading of late to justify their $120'ish rates. So i am happy to report that a HI/HIE can be a LUXURIOUS hotel! It was plush. The room was modern and very quiet. We were afraid with the weddings and graduation parties that it would be a zoo, but it was NOT. The food on the breakfast...

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Thank Ken H
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Ken H. We are very pleased to hear that you enjoyed your stay with us. We are very happy that you found our hotel modern and luxurious and that our staff took very good care of you! We hope that we will be your hotel of choice the next time your travels bring you to our area.

Chester, United Kingdom
Reviewed 25 May 2015 via mobile

First visit to this big HI. Massive rooms and very nice too. Big buzzing Lobby area with a good atmosphere to it. The bar is huge with a dance floor, resident DJ and house band. Good vibe to it in the evenings. My colleague had stayed before so suggested the bar food. The place was very busy and short staffed...

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Helpful?
Thank Rusty66Cheshire
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Rusty66Cheshire: Thank you for choosing our hotel for your recent visit to Cleveland. We were very happy to have you as our guest. We certainly appreciate your comments regarding your stay. We have passed on some kudos to Ashley from you. We're sorry to hear of the problem with you food in the lounge. I'm glad to hear that...

Gretna, Louisiana
Reviewed 24 May 2015 via mobile

Hotel is decent but could be better for the brand.room was comfortable and clean. Had a small issue with the lotion, it was used. Talked to the manager and got it fixed. The restaurant was okay for dinner a little over priced but it's a hotel restaurant. We had a newly hired aerver who messed up but that's to be...

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Thank Xxaaronxx
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Guest: Thank you for choosing to stay with us. We appreciate your comments they have been passed on to all our staff members. We apologize for the inconveniences you experienced but am happy to hear that our staff took care of them for you. We hope you will choose our hotel again the next time you are in the...

Clarion, Pennsylvania
Reviewed 9 May 2015

Our usual hotel was booked due to the NBA play-offs. We chose this property because it was easy access to The Cleveland Clinic. The front desk staff was very welcoming, and the process was speedy. Upon entering our room, the air conditioner was running on full blast. We turned it up a bit and went next door to The Outback...

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Helpful?
Thank Clarion98
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Thank you Clarion98, for writing a review about your recent stay. I am delighted to find we fulfilled your needs while you were in town. I will pass your information about your guest room cleanliness to my Executive Housekeeper. Our staff appreciates all critiques- whether positive or negative. I am very sorry that you were cold during the night. I...

Lausanne, Switzerland
Reviewed 7 May 2015 via mobile

...but that was based on a short stay. After a longer stay( here due to a company booking) l can confidently rate as "bottom of the barrel". The location was convenient for me but otherwise this place is a zero. I would rate service from worst to average in the following order: bar, restaurant, housekeeping , check-in. The staff consistently...

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Helpful?
Thank LausanneWanderer
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear LausanneWanderer, Thank you for taking the time to write a review about your past stay with us. I am very sorry to find you were not satisfied with your stay and our staff was not able to provide you with services at our normal standards. You comments are very important to us so our management team will certainly take...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The strategic location of this Cleveland area hotel, the Holiday Inn Cleveland South Independence provides easy access to such downtown attractions as the Rock and Roll Hall of Fame, Quicken Loans Arena, Cleveland Browns Stadium, and Playhouse Square.At the crossroads of Cleveland's primary arteries; I-77 and I-480, our hotel is just 12 miles from Cleveland Hopkins International Airport. The hotel offers complimentary airport shuttle service from 6 AM to 11 PM daily.Guests will enjoy our complimentary wireless high-speed Internet access, an indoor pool, sauna, and fitness center. Michael's Grille restaurant serves breakfast, lunch, and dinner. Enjoy dancing the night away in our high energy lounge with live entertainment Tuesday - Saturday in Impulse Lounge. With over 20,000 square feet of meeting space, our Cleveland area hotel is ideal for your next event be it a corporate meeting, convention, wedding, business dinner, or family reunion.For our Priority Club Members, ask about our newly renovated Priority Club Floor with key accessed lounge serving Continental breakfast, snacks and soft drinks. The lounge also offers a computer with Internet access. Whether travelling on business or pleasure, make the Holiday Inn Cleveland South Independence your home away from home!The hotel is currently undergoing renovations of the lobby, guest lobby, and conference rooms! ... more   less 

Additional Information about Holiday Inn Cleveland Independence

Address: 6001 Rockside Road, Independence, OH 44131
Region: United States > Ohio > Independence
Price Range: ₹ 7,761 - ₹ 11,029 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cleveland Independence 3*
Number of rooms: 364
Reservation Options:
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Also Known As:
Holiday Inn Cleveland Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cleveland Independence staff and other travellers.
3 questions
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Questions? Get answers from Holiday Inn Cleveland Independence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The back tower rooms are older but bigger.”
 of 5 bubbles kimgrouptraveler, 14 Dec 2016 | Read review
“go executive level, its quieter up there, the room and baths are nice sized.”
 of 5 bubbles HolliG712, 11 Nov 2016 | Read review
“Upgrade to a club room for increased privacy and a decent club lounge.”
 of 5 bubbles gefsmith, 8 Oct 2016 | Read review
“I think you will have no problems the only thing was my daughters room was next to an ice machine that was banging out ice all the time.”
 of 5 bubbles DRK042, 5 Oct 2016 | Read review
“Holiday Inns are my old standby”
 of 5 bubbles wineguy5807, 2 Oct 2016 | Read review
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