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Holiday Inn Cleveland Independence

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Holiday Inn Cleveland Independence
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245 Reviews from our TripAdvisor Community

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Showing 242: English reviews
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Lakeview, Ohio
Reviewed 3 weeks ago

The staff here is the best! The restaurant is good for a quick snack or a nice dinner, and the food good! Impulse nightclub has great bands and a nice atmosphere since it's recent upgrade, and is usually packed! The rooms are accommodating, wish the beds were a little softer, but still makes for a good night's sleep. I stay...

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Helpful?
Thank 4janeh
Pittsburgh, Pennsylvania, United States
Reviewed 14 February 2017 via mobile

A lot of local competition to contend with, but guests are passing up a great meal right inside the hotel. I had the Del Monico steak with Demi sauce, hot yet crispy vegetables and baked potato. Underpriced, considering Outback Steakhouse is across the parking lot, but I'll be eating here all week. If you stay, I recommend you give them...

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Helpful?
Thank Brian B
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Brian B: Thank you for choosing our hotel for your recent stay with us. We are very happy to hear you chose our hotel restaurant, Michael's Grille, to have dinner. Thank you for the great review of our Del Monico steak. We've passed on your kudos to our kitchen staff. We hope to keep wowing you the rest of...

Houston, Texas
Reviewed 6 February 2017 via mobile

From the arrival to breakfast to check out, the staff was attentive and seem genuine in assuring your stay is a pleasant one. Highly recommend Michaels Grill for breakfast inside the building. Adequately staffed for business travelers. Good buffet and a coffee to go. Highly recommend!

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Thank Jesse R
Fond du Lac, Wisconsin
Reviewed 14 December 2016

I regularly stay at this hotel for business and I have always felt that it does meet all of my needs and necessities, but it doesn't go above and beyond. The breakfast buffet does offer a lot of hot food, but it hasn't changed in years. The bar/nightclub was upgraded about a year ago and is the best part of...

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Helpful?
Thank kimgrouptraveler
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear klmgrouptraveler: Thank you so much for your continued patronage and loyalty. We appreciate your business. Thank you so much for your feedback. We do strive to exceed our guest expecations, obviously we've fallen short. I will certainly look into these items and see what we can do to to improve these areas. Thank you for taking the time to...

Indianapolis, Indiana
Reviewed 9 December 2016

Let me start by saying my room was wonderful. I stayed on the executive level and I good not be more please with the room I checked into and how it was maintained during my stay. That was the only bright spot. I wasn't greeted as a spire member or as a person when I checked in. I approached the...

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Helpful?
Thank Mark H
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Mark H: Thank you for taking the time to review your stay with us, it is sincerely appreciated. I would first like to apologize that you were not greeted properly, especially being a Spire Elite Member. We pride ourselves and delivering a wonderful experience to our guests, however, it appears we fell short of our goal on your visit....

Urbana, Ohio, United States
Reviewed 11 November 2016

We chose to stay here the night before a Browns football game. The place was packed. 2 weddings, a high school reunion and maybe another event all going on at the same time. Impressive as the hotel staff was friendly through it all and on point with any of our requests. We upgraded to executive level and the room was...

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Thank Holli G
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear HolliG: Thank you for choosing our hotel for your recent stay with us. We are very glad to hear that you enjoyed your room and that our front desk staff took good care of you. We were so sorry to hear of your experience with our dining room staff and the hostess. A copy of your review was passed...

Reviewed 19 October 2016 via mobile

Business trip to area required an overnight stay. Hotel is conveniently located to Cleveland, and a bit more economical. Lobby is clean and staff are polite and accommodating. Rooms are clean, but definitely in need of upgrades. Coffeemaker is sort of antiquated and only is provided a packet that makes one cup of coffee. Will seriously consider another hotel on...

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Helpful?
Thank Roman T
IHGService, Guest Relations Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Roman T, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our lobby to be clean and our staff to be polite and accommodating. On the other hand, we would like to apologize for falling short of your expectations regarding our rooms and coffeemaker. Reviews...

Monroe, New Jersey
Reviewed 12 October 2016 via mobile

Front desk clerk was awesome. Hotel was clean and nice. Received free breakfast because I'm a member of there program. It's always nice to get free breakfast when I stay at a hotel. Food was good at breakfast by the way.

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Thank betterdeals
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear betterdeals: Thank you so much for taking the time to review our hotel. I am so pleased to hear that our front desk staff to good care of you. We hope to see you again on a future visit.

Toronto, Ontario, Canada
Reviewed 11 October 2016

This is the first time that I have stayed at this particular hotel but not in this particular city. This hotel was chosen for the convention that I was attending. There are other hotel options in the city and given the cost and what you get, if I hadn't paid the discount rate I dont think I will stay there...

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Thank Sunshintuna
IHGService, Guest Relations Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Sunshintuna, Thank you for taking the time to share your recent experience at our hotel. While we appreciate your generous individual ratings toward the level of service rendered by our hotel staff members including our location serving its purpose for your travel needs, It is regrettable to learn that you may have only found our hotel to be at...

Reviewed 9 October 2016 via mobile

We attended a social event in the ballroom and it was less then mediocre. The food served was a piece of salmon on top of 2 pieces is spinach and canned mushrooms wrapped in filo dough, barely edible. There was a beef served alongside it that I didn't have the courage to taste. The service was also terrible, we had...

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Helpful?
Thank Kpren004
Tom M, General Manager at Holiday Inn Cleveland Independence, responded to this review

Dear Kpren004: Thank you for your comments regarding your experience at your event held in our ballroom. I apologize that your experience was not as it should have been. I have reviewed these comments with both our executive chef and our banquet manager to ensure these issues are corrected immediately. Again, I thank you and should you need further assistance...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The strategic location of this Cleveland area hotel, the Holiday Inn Cleveland South Independence provides easy access to such downtown attractions as the Rock and Roll Hall of Fame, Quicken Loans Arena, Cleveland Browns Stadium, and Playhouse Square.At the crossroads of Cleveland's primary arteries; I-77 and I-480, our hotel is just 12 miles from Cleveland Hopkins International Airport. The hotel offers complimentary airport shuttle service from 6 AM to 11 PM daily.Guests will enjoy our complimentary wireless high-speed Internet access, an indoor pool, sauna, and fitness center. Michael's Grille restaurant serves breakfast, lunch, and dinner. Enjoy dancing the night away in our high energy lounge with live entertainment Tuesday - Saturday in Impulse Lounge. With over 20,000 square feet of meeting space, our Cleveland area hotel is ideal for your next event be it a corporate meeting, convention, wedding, business dinner, or family reunion.For our Priority Club Members, ask about our newly renovated Priority Club Floor with key accessed lounge serving Continental breakfast, snacks and soft drinks. The lounge also offers a computer with Internet access. Whether travelling on business or pleasure, make the Holiday Inn Cleveland South Independence your home away from home!The hotel is currently undergoing renovations of the lobby, guest lobby, and conference rooms! ... more   less 

Additional Information about Holiday Inn Cleveland Independence

Address: 6001 Rockside Road, Independence, OH 44131
Region: United States > Ohio > Independence
Price Range: ₹ 6,944 - ₹ 10,677 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cleveland Independence 3*
Number of rooms: 364
Reservation Options:
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Also Known As:
Holiday Inn Cleveland Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cleveland Independence staff and other travellers.
3 questions
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Questions? Get answers from Holiday Inn Cleveland Independence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The back tower rooms are older but bigger.”
 of 5 bubbles kimgrouptraveler, 14 Dec 2016 | Read review
“go executive level, its quieter up there, the room and baths are nice sized.”
 of 5 bubbles HolliG712, 11 Nov 2016 | Read review
“Upgrade to a club room for increased privacy and a decent club lounge.”
 of 5 bubbles gefsmith, 8 Oct 2016 | Read review
“I think you will have no problems the only thing was my daughters room was next to an ice machine that was banging out ice all the time.”
 of 5 bubbles DRK042, 5 Oct 2016 | Read review
“Holiday Inns are my old standby”
 of 5 bubbles wineguy5807, 2 Oct 2016 | Read review
5 of 5