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All reviews cookies double tree room was clean restaurant staff fitness center hot tub great place to stay very nice hotel staff was friendly outdoor pool convenient location nice stay cleveland highway
I'm in the area twice a year for work and stay here 3 to 4 nights per visit. From other reviews, it sounds like weekend stays could be troublesome. I've never had an issue with noise, poor/rude service from the hotel or restaurant staff, etc....More
Great place to stay. Peopelare so friendly and amenities are top notch. I highly recommend this hotel anybody staying for business or pleasure. The cookie is so yummy at check-in. They really tecogrrecognize you as a Honor memberMore
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Thank Harry P
Response from Jason E, General Manager at DoubleTree by Hilton Hotel Cleveland-IndependenceResponded 18 June 2018
Thank you for taking the time to share your experience on Trip Advisor website.
We are very pleased to hear that your stay was enjoyable and thank you for the positive note on our team members.
We are looking forward to welcoming you...More
There was a staff member that was one of the most ignorant people I have ever met. I've been staying at Hilton hotels for years and have never been treated so poorly. We were there with our hockey team and this staff member was yelling...More
I have stayed here a few times over the years while visiting my family in Cleveland. I don't know why this place is rated so highly, or giving so many stars. The caulk between bathtub and floor tile had mold growing on it. Main hallway...More
1 Thank nicedude36
Response from JasonE2149, General Manager at DoubleTree by Hilton Hotel Cleveland-IndependenceResponded 1 week ago
Thank you for taking the time to write a review about your stay with us. We truly appreciate your comments and are very sorry for the conditions encountered throughout. We will address your comments with our team as we work to improve our guest experience....More
Absolutely IGNORANT staff here. They accused our family’s hockey team of inappropriate behavior and actually called police to have our families evicted.
Staff was 100% ignorant, unwilling to help and completely disrespectful to our entire team, especially the front desk “manager.”
Meanwhile we caught ANOTHER...More
Enjoy our famous DoubleTree warm chocolate chip cookie upon entering our hotel. You'll be within reach of downtown Cleveland and Hopkins International Airport making it easy for guests to travel here for your next …Morecorporate event or wedding hosted in our flexible event space. Less
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