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Embassy Suites by Hilton Cleveland Rockside

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1,018 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Cleveland Rockside
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Showing 1,011: English reviews
Boston, Massachusetts
Reviewed 2 August 2016 via mobile

This place is terrific. Kim at reception was efficient and very personable. She even gave us water bottles. Room is exceptional. Large and comfortable with bedroom and living room. We have a one bedroom suite that is handicap adapted. The only issue was low toilet which is hard on bad knees but good grip bars in place. Happy hour in...

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Helpful?
Thank Lucybart14
Charlotte, North Carolina
Reviewed 1 August 2016 via mobile

Lets start at check in ....my special requests were granted a floor level room and near the elevator. I always check the room before I have my bags brought I was delighted. A 1 bedroom suite with perfect linens dual tv kitchenette and a bath to delight even a rich man At check out the next day all my special...

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Helpful?
Thank nosbigs
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for your detailed review and kind comments. We are very pleased that you enjoyed the "five star experience" and we delivered on your special requests. Keep us in mind your next time in the area, we are updating our facility and should be done with new guest room furniture, televisions, and beds this fall.

Cary, North Carolina, United States
Reviewed 31 July 2016

Check-in was easy, the rooms were clean and very comfortable. The only negative were the service at both the on-site restaurant and the breakfast buffet. We were tired, so we opted for the on-site restaurant, even thought it seemed over-priced. The food was good, but the service was horrible. Our waitress disappeared and we had to flag someone else to...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Anne P
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

We appreciate that you took the time to give feedback and will share your experience with the team to address the disorganized service in the restaurant. Thank you for sharing the good experience with check in, your clean and and comfortable guest room, and the quality of our food. We hope that you will visit us again soon.

Indianapolis
Reviewed 31 July 2016

Overall good besides mold and lack of receiving blanket. First room right off elevator and very load. I would stay again but make sure all issues taken care of prior to checking in. When I checked out the woman told me they had been having problems with housekeeping?!?!

Review collected in partnership with Embassy Suites Hotels
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Thank sarahkK8891JC
Richmond, Indiana
Reviewed 30 July 2016

Traditional Embassy Suites with large atrium. Evening reception drinks were great! Snacks were chips and dip. Pool was excellent-large with a hot tub. Desk staff was friendly and helpful. Room was in HUGE need of updating. Furniture was broken down, stains on the carpet and bathroom tile. Beds are doubles, not queens so we all slept close. Not enough towels,...

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Helpful?
Thank traveler1114
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for your feedback and we are very happy you took advantage of the many amenities we have to offer. Our premium floor snacks are a favorite with families. I am happy to report we will be updating our guest rooms with all new contemporary furniture, beds and televisions this fall so stop back soon to see our new...

Reviewed 30 July 2016

This hotel was a great choice. I give an excellent rating on cleanliness of room and common areas, furnishings and amenities, pleasantness and helpfulness of all staff, drinks and food served in bar and restaurant, and a perfect location between Cleveland and Akron. The free breakfast had a vast selection and was very tasty. The suite was a real suite...

Review collected in partnership with Embassy Suites Hotels
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Thank Frances K
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

We are very pleased your stay was met with positive results! Our large, quiet suites and great location in proximity to Akron and Cleveland make the hotel a popular choice for travelers. We hope you can make it back again soon!

Los Angeles, California
Reviewed 30 July 2016 via mobile

Stopped for one night and had a very restful sleep. The rooms were very lean and modern and the beds very comfortable. Easy parking, set way back from the highway. The staff was helpful and friendly. We love in the inside courtyard feeling yo the rooms and if staying longer, the separate sitting area and kitchen. A very nice place...

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Thank ZumaDawg
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for staying with us and sharing your experience! Our location at the end of the quiet cul-de-sac and our two-room suites are very appealing for a quiet overnight stay. Hopefully you will be back our way again soon.

Altoona, Wisconsin
Reviewed 28 July 2016

Picked up a one stay via Hotwire for a great price, very pleasant surprise. Got an 8th floor room, the kids loved the suite and everyone had their own bed. Very clean and I think relatively new facility. It is at the end of a road of what appears to be an unfinished development which is too bad for such...

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Thank 5StarTaste1StarBudge
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for the positive feedback and we are glad you were very impressed with our hotel. Keep in mind our Hilton Honors program is free and so is Wi Fi when you are back on board!

Chicago, Illinois
Reviewed 27 July 2016

Common areas should be cleaner. Dishes can be cleaner. Carpet and doors should be cleaned. Staff was very nice. The hotel was nice it was crowded. The bar groom was clean but smelled like vinegar. I woul stay here again.

Review collected in partnership with Embassy Suites Hotels
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Thank Marla C
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for your endorsement and happy to see you would consider us again during your next time in the area. We will be sharing your feedback to work on the cleanliness issues you noticed. We look forward to your return.

Palm Beach, Florida
Reviewed 26 July 2016

the hotel was clean, had good food and was only ten minutes to downtown. free shuttle to and from the airport was important. the lobby was well appointed and the conference rooms were very conveniently located. I would stay here again for business purposes.

Review collected in partnership with Embassy Suites Hotels
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Thank Robin B
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

We know you have many options when it comes to hotels in the area you can choose from when you travel on business. Thank you for choosing us and recognizing the Embassy Suites for the location, free airport shuttle, and surroundings. I hope your business travel brings you back again soon.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Cleveland Rockside

Address: 5800 Rockside Woods Blvd N, Independence, OH 44131-2346
Region: United States > Ohio > Independence
Price Range: ₹ 8,247 - ₹ 12,894 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Cleveland Rockside 3.5*
Number of rooms: 271
Reservation Options:
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Also Known As:
Embassy Suites Cleveland Rockside
Embassy Suites Independence
Independence Embassy Suites
Hotel Style:
#3 Business Hotel in Independence
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Cleveland Rockside staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Cleveland Rockside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms looking out from the front of the hotel offer a view of a nearby field.”
 of 5 bubbles PostingFeedback, 26 Mar 2017 | Read review
“Rm 421 was far enough from elevators/activities, it was perfect.”
 of 5 bubbles fullofsap, 18 Mar 2017 | Read review
“Take advantage of the free happy hour.”
  • Second vanity in bedroom
  • Livingroom area
  • Shower
  • Livingroom area TV
  • King bed
  • Television closet in bedroom
  • Wetbar, mini fridge and microwave
 of 5 bubbles kirkfamily1, 13 Mar 2017 | Read review
“Elevators open to open hallway directly where guest rooms are located. Try to avoid this area for quieter experience.”
 of 5 bubbles FrequentTraveler1964, 14 Dec 2016 | Read review
“after received the room key, you should always check the room before commit your stay”
 of 5 bubbles congp5, 14 Dec 2016 | Read review
5 of 5