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Residence Inn Cleveland Independence

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67 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Cleveland Independence
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Showing 66: English reviews
ann arbor
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 February 2016 via mobile

We skipped this hotel last year but decided to try again because they renovated. It's not bad, but somewhat less than expected. The room decor is great, but they should have sprung a little money for new phones. They stuck out like sore thumbs. Service was crappy. The service simply pretended to make the beds by pulling up the blankets.... More 

Helpful?
Thank Olomo M
Colleen D, Manager at Residence Inn Cleveland Independence, responded to this review

Thank you Olomo M for taking the time to share your recent experience with us. I am happy to hear that you enjoyed the beautiful new look of our recently renovated rooms. On behalf of the entire team I want to extend the sincerest apologies in regards to the service you received and I want you to know that I... More 

Atlanta, Georgia
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 February 2016

My husband and I recently stayed at this property. Within three days, the staff knew our names and addressed us formally as Mr. or Mrs. Norris. When it snowed, the staff cleared the sidewalks early in the morning so we could easily navigate between our room and the breakfast area. We will definitely stay here again whenever we are in... More 

Helpful?
Thank notplnjane
Colleen D, Manager at Residence Inn Cleveland Independence, responded to this review

Thank you notplnjane for taking the time to share your experience in regards to your recent stay at the Residence Inn. Our team takes great pride in the service they provide in making all of our guests feel like they are right at home while staying at our hotel. We look forward to having you back in the future. Sincerely,... More 

Mentor, Ohio
Level Contributor
119 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 10 January 2016

This property seems to have been renovated in recent years though its still the older style Residence Inn with a group of buildings around a pool and hotel room doors opening to the outside. The interior of the room is nice with a decent desk, big TV and updated kitchen and bathroom. The breakfast was not very good. I'd stick... More 

Helpful?
Thank HG30
MattS5101, General Manager at Residence Inn Cleveland Independence, responded to this review

HG30, Thank you for staying at the Residence Inn Independence during your travels to Cleveland. We are excited to hear that you enjoy the newly remodeled rooms and updated public areas. Residence Inn will be changing their breakfast options in 2016, geared towards healthier options. Thank you for your review, and we will use this to inspire our team to... More 

Syracuse , NY
Level Contributor
244 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 2 January 2016

Our daughter just relocated in the Parma area and my wife and I wanted to visit her for a couple of days. We found this Residence Inn about 7 minutes from her new place and we made reservations. We have stayed in many Residence Inns and a lot of them have a special look but we've never seen anyone quite... More 

Helpful?
Thank Steve L
MattS5101, General Manager at Residence Inn Cleveland Independence, responded to this review

Steve L, Welcome to Cleveland!! We are glad to hear that you enjoyed your stay at the Residence Inn Independence. We are always looking to exceed expectations in our service delivery, and look forward to your return visit with us! Thanks, Matt More 

Parma, Ohio
Level Contributor
235 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 11 November 2015 via mobile

Our insurance company put us up here after an electrical house fire in our home. Although we were displaced we were very glad they chose Residence. We had a very roomy suite with 2 bedrooms. The very good breakfast, with large selection was a welcome surprise. I would recommend anyone visiting Cleveland or Northeastern Ohio to stay here. Location is... More 

Helpful?
Thank MMandSM
Level Contributor
89 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 November 2015 via mobile

My husband and I stayed here on a recent weekend trip to Cleveland. We stayed in a king suite. The room was large, but I was assuming it would have a separate bedroom (at least a door separating it from the main living arrangements) but it was all one giant room. The free breakfast was very nice and the Internet... More 

Helpful?
Thank Kristi B
Livonia, Michigan
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 3 November 2015

The Good: Our room was clean and very spacious. A definite plus. The free breakfast buffet was good and the dining room was well maintained. Front desk staff was very friendly and helpful. The Bad: The bathroom was very small and poorly designed. See my photos. You had to perform contortions to get yourself out of the way so that... More 

Helpful?
2 Thank Motown-Kim
MattS5101, General Manager at Residence Inn Cleveland Independence, responded to this review

Motown-Kim Thank you for the great compliments on the cleanliness of our rooms and strong staff service. We're glad you enjoyed your stay while traveling to Cleveland. Here at the Residence Inn Independence we pride ourselves on our team and the service we deliver to our guests. Thank you for your comments and observations from your stay. We appreciate your... More 

Macomb, Michigan
Level Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 30 October 2015

We were visiting Cleveland and didn't want to stay in the downtown area, especially since the rates for hotels were so much higher. We were maybe 15 minutes at most from the downtown and all the sights. We chose this hotel because not only of past experiences with Residence Inn, the hotel also showed a picture of the fitness room,... More 

Helpful?
Thank poukala
Knoxville, TN
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 October 2015

Our family rented a 2-bedroom, 2-bath suite for a long weekend to celebrate my husband's 65th birthday. Staff was friendly and helpful. At check-in we were given a choice of 1st or 2nd floor. We chose 2nd floor, and found that it included a small but lovely balcony off the main bedroom. Conveniently located, clean & well-appointed, our suite served... More 

Helpful?
Thank souviens
Cleveland, Ohio
1 review
Reviewed 21 October 2015 via mobile

I love my room! It feels like I living in an apt. My overall experience with the front desk lady Quiana T was outstanding! I was frustrated and having a bad day and she was very pleasant ,understanding, and welcoming. She made me feel bette! Thanks Quiana !The rooms were spacious and I was able to feel like I was... More 

Helpful?
Thank Mardavi1986

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Residence Inn by Marriott Cleveland - Independence, completed guest suite, lobby, business center, dining area and meeting rooms renovations May 2009. Come see our new look, we know you'll love it! ... more   less 

Additional Information about Residence Inn Cleveland Independence

Address: 5101 West Creek Road, Independence, OH 44131
Region: United States > Ohio > Independence
Price Range: ₹ 8,523 - ₹ 13,296 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Cleveland Independence 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Residence Inn Cleveland Independence Hotel Independence
Residence Inn Independence
Independence Residence Inn
Hotel Style:
#3 Romantic Hotel in Independence
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Cleveland Independence staff and other travellers.
3 questions
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Syosset, New York
Hamburg, New York
Berlin, Maryland
over a year ago

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Questions? Get answers from Residence Inn Cleveland Independence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 2br have a fireplace”
 of 5 bubbles AZCatFan1998, 28 Mar 2016 | Read review
“If you don't want to lug your bags up the stairs, ask for a first floor room.”
  • Go through contortions to be able to close the door when you're inside.
  • Very poor planning!
 of 5 bubbles Motown-Kim, 3 Nov 2015 | Read review
“Don't think you can go wrong with any room location on this property.”
 of 5 bubbles souviens, 29 Oct 2015 | Read review
“No elevator, some rooms are accessible from the stairs only.”
 of 5 bubbles Blondiemoppet, 17 Aug 2015 | Read review
“Ask for a room on the first level to avoid having to climb stairs.”
 of 5 bubbles 318kimr, 12 Aug 2015 | Read review
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