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This hotel is a cheap 2 star trying to be a 3.5 star..... but needs to try harder. The lobby and lounge look really nice, but the hallway was creepy and dingy, the doors were a hideous shade of brown and thin as a board....More
1 Thank Olivia B
Response from Joe I, General Manager at Crowne Plaza Hotel Cleveland South - IndependenceResponded 3 April 2017
Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every...More
Wedding plans cancelled with 2 weeks remaining before reservation! Hotel was directly requested to refund by Travelocity and refused for two night stay costs. I personally never do business with chains that handle service requests like this. It will obviously show up in many other...More
Thank Stone R
Response from Joe I, General Manager at Crowne Plaza Hotel Cleveland South - IndependenceResponded 29 March 2017
Thank you for your feedback regarding your reservation with our hotel. We appreciate the opportunity to address your concerns.
Your reservation was booked with a third party website at a restricted rate type, with a cancellation fee and/or full pre-payment requirement. These restrictions allow us...More
Hotel was in great location. Hotel was very clean and besides being older, it is very well taken care of. Loved the pool and hot tub. The staff were great. Only downside is the parking. you either have to park at the bottom or the...More
Thank Anthony P
Response from Joe I, General Manager at Crowne Plaza Hotel Cleveland South - IndependenceResponded 23 March 2017
Thank you for choosing the Crowne Plaza Cleveland South Independence as your hotel of choice during your last visit to Cleveland. We were truly humbled by your gracious comments regarding our hotel service team. We can’t wait to welcome you back to the Crowne Plaza...More
A friend and I stayed here so we could see a concert in Cleveland. It's only about 15 minutes away from downtown so the location is perfect. The hotel was clean and the beds were comfortable. My ONLY complaint (the reason this hotel gets 4...More
Thank Stephanie A
Response from Joe I, General Manager at Crowne Plaza Hotel Cleveland South - IndependenceResponded 24 February 2017
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with...More
We (myself and two children) stayed here 2 years ago and it was fine, but it's clearly gone downhill ever since. My biggest complaint during this stay was the filthy room. Upon check-in, I discovered a used bar of soap in the shower, the dresser...More
1 Thank mckzach
Response from Joe I, General Manager at Crowne Plaza Hotel Cleveland South - IndependenceResponded 23 February 2017
I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I have taken note of your valuable...More
US$ 106 - US$ 155 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#2 Green Hotel in Independence
Non-Smoking Rooms ,
Number of rooms
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