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The Neptune Grand Hotel

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Traveller (2)
Room & Suite (5)
Dining (1)
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Overview
  • Excellent15%
  • Very good30%
  • Average25%
  • Poor10%
  • Terrible20%
25 Sep 2017
“Great concept with the Asian style meals but needs improvement”
13 Mar 2017
“Go for the roast”
AMENITIES
Free Parking
Beachfront
Non-Smoking Rooms
Restaurant
Family Rooms
Bar/Lounge
Kitchenette
2 Star Hotel
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Reviews (20)
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1 - 5 of 19 reviews
Reviewed 26 September 2017

Thought I would try this place again as I went there about 12 months ago when they had the cheap $15 meals and they weren't that great then but I loved the thought of yum cha and Asian cuisine. The décor is gorgeous with the...More

Thank michelle p
Response from Goodstone2015, Guest Relations Manager at The Neptune Grand HotelResponded 3 October 2017

Thanks for the feedback - I will make sure that it is all passed onto our chefs. Appreciate you taking the time to comment in such detail - it all helps us to improve!

Reviewed 14 March 2017

The service is nothing special - had to ask where do we order? where is cutlery? sauce? etc We went for dinner as a family of five. Kids meals were okay. The roast was huge and absolutely yummy. Hubby had the chicken parmy and it...More

1  Thank CaravanSoul
Response from Goodstone2015, Guest Relations Manager at The Neptune Grand HotelResponded 16 March 2017

Thank you for the review - very glad the meal was good but not happy to hear that you weren't looked after. We will make sure your comments are actioned. We appreciate the feedback.

Reviewed 24 September 2016

My husband my self had lunch here on the 23rd September 2016 when we walked in it looked ok so i ordered a Steak chips and salad for Hubby and i had the Roast of the day well i have never tasted any thin so...More

5  Thank HobartKaz
Reviewed 3 August 2016 via mobile

Tried out new menu tonight - fixed price $8 Entree $15 Main $5 Dessert. How cheap is that! Price certainly did not reflect quality or size of meals. We had entree (Stuffed Mushrooms & Prawn Cocktail) Main (Scotch Fillet & Chicken Parmy) Dessert (Sticky Date...More

Thank Wendy E
Response from Goodstone2015, Guest Relations Manager at The Neptune Grand HotelResponded 4 August 2016

Thank You so much for the review. Always great to get feedback on changes we make and even better to hear we are getting the result we wanted. So pleased to hear everything was good for you. Thanks again!

Reviewed 28 July 2016 via mobile

Ordered the "Crumbed Scallops" had a table with a ocean view! Delicious scallops with homemade old fashioned salads & crisp hot chips & homemade mayo! Reasonable priced & so yummy ,service a little bit slow but then again the place was full,staff very friendly ,very...More

Thank Shazza2004
Response from Goodstone2015, Guest Relations Manager at The Neptune Grand HotelResponded 1 August 2016

So good to hear - thank you for reviewing. We have recently changed our menu over so very nice to hear the changes are being well received. Thank you again for your comments!

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About
Amenities
Top amenities
Bar/Lounge
Restaurant
Beachfront
Free Parking
Hotel Amenities
Free Parking
Concierge
Things to do
Bar/Lounge
Restaurant
Details
Price range
US$ 34 - US$ 43 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 34 - US$ 43 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (2)
Room & Suite (5)
Dining (1)
Questions & Answers
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Helen R
4 February 2018|
Answer
Response from Goodstone2015 | Property representative |
Hi - our bistro hours are noted on the Trip Advisor page. However, our other areas are as below Public Bar/Lounge Monday 11am - 8pm Tuesday 11am - 8pm Wednesday 11am - 8pm Thursday 11am - 10pm Friday 11am... More
0
Votes
Room Tips
"south side"
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"Unfortunately we didn't stay there only ate in the restaurant."
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"I'd pay the extra $10 and stay in a double room if I stayed again - just didn't like the single bed..."
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